Microsoft Dynamics 365 Sales vs Odoo CRM

Microsoft Dynamics 365 Sales

• Organizations standardized on Microsoft 365, Outlook and Teams
• Sales teams that want Copilot and AI agents inside the CRM
• Companies that need to tailor the CRM with Power Platform

Odoo CRM

• Small teams that want a free CRM with no user limit
• Companies that plan to run sales, invoicing and inventory in one suite
• Organizations that want an open-source CRM they can host themselves

Microsoft Dynamics 365 Sales

• There is no free plan, and the listed prices are per user per month, paid yearly.
• Sales Professional has limited customization and no custom apps, Copilot capabilities or conversation intelligence.
• Agents run on Copilot Credits: Premium includes 1,000 per user a month, and extra credits are pay-as-you-go or prepaid through Azure.
• Microsoft Relationship Sales, which bundles LinkedIn Sales Navigator, has a 10-seat minimum and no public price.

Odoo CRM

• Prices here were shown in Indian rupees to a visitor in India; Odoo localizes its price list, so US dollar prices will differ.
• The free plan covers a single app; installing any additional app moves the database to the Standard plan.
• Odoo Studio, the external API, multi-company and on-premise or Odoo.sh hosting belong to the Custom plan.
• Implementation services, Odoo.sh hosting and in-app purchase credits such as SMS and lead generation cost extra.

Microsoft Dynamics 365 Sales

Sales force automation

Every plan includes core sales force automation with reporting and dashboards. Sales Enterprise adds advanced sales force automation and custom apps.

Copilot in Sales, Outlook and Teams

Copilot answers natural-language questions about the pipeline, drafts emails and writes opportunity and meeting summaries. It is included from Sales Enterprise, not Professional.

Sales agents

Prebuilt agents qualify leads, research opportunities and analyze deals, and custom agents can be built in Copilot Studio. Agents consume Copilot Credits.

Forecasting and team insights

Forecasts and charts predict revenue and track performance against goals, and managers can query Copilot for metrics such as conversion and win rates.

Customization with Power Platform

Fields, dashboards and views can be configured to match a sales methodology, and Power Platform is used to build custom sales apps and automate business processes.

Mobile app

The Dynamics 365 Sales mobile app for iOS and Android is included with every plan and handles tasks such as meeting prep and call logging.

Odoo CRM

Kanban pipeline

Each opportunity is a card on a Kanban board. Dragging a card between stages updates the pipeline, and each stage shows its expected revenue.

Activity scheduling

Calls, meetings, mailings and quotations are scheduled from the opportunity, and Odoo plans the next activity based on the sales script.

Email, live chat, SMS and VoIP

Incoming emails are added to the pipeline automatically, and conversations by email, live chat, SMS and VoIP are handled from one place.

AI lead scoring and automation

AI scores leads to help set priorities, and automation takes care of lead creation, team assignment and scheduled activities.

Forecasts and dashboards

Reporting covers revenue forecasts, team performance analysis and custom dashboards built on real-time sales data.

Part of the Odoo suite

CRM connects to other Odoo apps, including Sales for quotes and orders, Subscriptions, Email Marketing and Events. The paid plans include all apps.

Microsoft Dynamics 365 Sales

• Dynamics 365 Sales Professional$65

  per user / month, paid yearly

  Core sales force automation, Microsoft 365 interoperation, reporting and dashboards, with limited customization and automation.

• Dynamics 365 Sales Enterprise Edition$105

  per user / month, paid yearly

  Adds advanced sales force automation, custom apps, Copilot capabilities and included capacity for conversation intelligence.

• Dynamics 365 Sales Premium$150

  per user / month, paid yearly

  Everything in Enterprise plus Sales Insights, AI-recommended actions, data enrichment and 1,000 Copilot Credits per user a month.

• Microsoft Relationship SalesCustom

  Dynamics 365 Sales Enterprise plus LinkedIn Sales Navigator. Pricing is on request and requires a 10-seat minimum.

Odoo CRM

• One App FreeRs 0

  One app, such as CRM, for unlimited users on Odoo Online.

• StandardRs 725

  per user / month, billed yearly (Rs 950 billed monthly)

  All Odoo apps on Odoo Online for one fee. Indian rupee list price; a first-year discount lowers it to Rs 580.

• CustomRs 1,350

  per user / month, billed yearly (Rs 1,690 billed monthly)

  All apps plus Odoo Studio, agentic AI, multi-company and the external API, hosted on Odoo Online, Odoo.sh or on-premise.

Microsoft Dynamics 365 Sales

• Nonprofit

  $23.80 per user / month for nonprofits

  Microsoft's nonprofit page lists Dynamics 365 Sales Enterprise at a discounted price of $23.80 per user a month for eligible nonprofits.

Odoo CRM

• Annual discount

  Lower rate with yearly billing

  In the Indian price list read here, Standard is Rs 725 per user a month billed yearly against Rs 950 billed monthly, and Custom is Rs 1,350 against Rs 1,690.

• Other savings

  First-year discount for new subscriptions

  The pricing page discounts the initial users for the first 12 months: Standard drops from Rs 725 to Rs 580 per user a month on yearly billing in the Indian price list.

• Education

  Free Education Program for classes

  Odoo's Education Program gives teachers free access to Odoo Online databases to share with a class, along with course materials and workshops.