Odoo CRM vs SuiteCRM

Odoo CRM

• Small teams that want a free CRM with no user limit
• Companies that plan to run sales, invoicing and inventory in one suite
• Organizations that want an open-source CRM they can host themselves

SuiteCRM

• Organizations that want to avoid per-user license fees as headcount grows
• Teams with in-house IT that need CRM data on their own servers
• Buyers who want a customizable CRM with vendor hosting and support available

Odoo CRM

• Prices here were shown in Indian rupees to a visitor in India; Odoo localizes its price list, so US dollar prices will differ.
• The free plan covers a single app; installing any additional app moves the database to the Standard plan.
• Odoo Studio, the external API, multi-company and on-premise or Odoo.sh hosting belong to the Custom plan.
• Implementation services, Odoo.sh hosting and in-app purchase credits such as SMS and lead generation cost extra.

SuiteCRM

• Prices are quoted in pounds sterling and exclude VAT; no dollar price list is shown.
• Managed hosting requires application support, so the online packages bundle the Silver Support package.
• Self-hosting has no software cost, but your team manages servers, updates and security.
• Shared hosting packages are hosted in the UK; a Europe or US location needs a Dedicated instance.

Odoo CRM

Kanban pipeline

Each opportunity is a card on a Kanban board. Dragging a card between stages updates the pipeline, and each stage shows its expected revenue.

Activity scheduling

Calls, meetings, mailings and quotations are scheduled from the opportunity, and Odoo plans the next activity based on the sales script.

Email, live chat, SMS and VoIP

Incoming emails are added to the pipeline automatically, and conversations by email, live chat, SMS and VoIP are handled from one place.

AI lead scoring and automation

AI scores leads to help set priorities, and automation takes care of lead creation, team assignment and scheduled activities.

Forecasts and dashboards

Reporting covers revenue forecasts, team performance analysis and custom dashboards built on real-time sales data.

Part of the Odoo suite

CRM connects to other Odoo apps, including Sales for quotes and orders, Subscriptions, Email Marketing and Events. The paid plans include all apps.

SuiteCRM

Sales modules

Capture leads, manage opportunities and send personalized quotes, with dashboards that track the sales pipeline, upcoming meetings and key accounts.

Marketing campaigns

Segment contacts with the Target Lists module, create campaigns to send marketing content and automate marketing tasks.

Workflow automation

The Workflow module triggers actions when set conditions are met. On managed hosting, how often scheduled tasks run depends on the package.

Reports and dashboards

The Reports module builds reports from real-time data in any module, and each user can arrange a dashboard from widgets called Dashlets.

Case management and portal

Case modules and a self-service portal handle customer issues, keeping correspondence on the case and tracking resolution times with workflows.

Studio and open REST API

Admin tools add fields, change layouts and create new modules without development, and an open REST API connects the CRM to other business systems.

Odoo CRM

• One App FreeRs 0

  One app, such as CRM, for unlimited users on Odoo Online.

• StandardRs 725

  per user / month, billed yearly (Rs 950 billed monthly)

  All Odoo apps on Odoo Online for one fee. Indian rupee list price; a first-year discount lowers it to Rs 580.

• CustomRs 1,350

  per user / month, billed yearly (Rs 1,690 billed monthly)

  All apps plus Odoo Studio, agentic AI, multi-company and the external API, hosted on Odoo Online, Odoo.sh or on-premise.

SuiteCRM

• Self-HostedFree

  Download and deploy on your own servers or cloud provider, with community support. Infrastructure costs are yours.

• Hosted Starter£130

  per month, billed annually excl. VAT (£143 billed monthly)

  Managed shared hosting recommended for up to 10 users: 5 GB storage, hourly scheduled tasks, weekly backups and the Silver Support package.

• Hosted Business£180

  per month, billed annually excl. VAT (£198 billed monthly)

  Recommended for up to 50 users: 40 GB storage, scheduled tasks every 4 minutes and daily backups.

• Hosted Premium£280

  per month, billed annually excl. VAT (£308 billed monthly)

  Recommended for up to 150 users: 120 GB storage, tasks every 2 minutes, Git repository access and an annual health check.

• Hosted DedicatedFrom £3,200

  per year, excl. VAT and application support

  A managed instance on dedicated resources with scalable performance and storage, hosted in the UK, Europe or the US.

• SuiteASSUREDFrom £3,350

  per year, on top of hosting

  A warranty and assurance layer: application warranty, legal indemnities, patent protections, priority support and 10 care hours.

Odoo CRM

• Annual discount

  Lower rate with yearly billing

  In the Indian price list read here, Standard is Rs 725 per user a month billed yearly against Rs 950 billed monthly, and Custom is Rs 1,350 against Rs 1,690.

• Other savings

  First-year discount for new subscriptions

  The pricing page discounts the initial users for the first 12 months: Standard drops from Rs 725 to Rs 580 per user a month on yearly billing in the Indian price list.

• Education

  Free Education Program for classes

  Odoo's Education Program gives teachers free access to Odoo Online databases to share with a class, along with course materials and workshops.

SuiteCRM

• Annual discount

  About 9% less on hosting billed annually

  Hosted Starter is £130 a month billed annually against £143 billed monthly, Business £180 against £198 and Premium £280 against £308, all excluding VAT.

• Other savings

  20% off Standard Support with managed hosting

  The pricing page takes 20% off the £1,200 Standard Support package, a saving of £240 a year, when it is bought with fully managed hosting.