EspoCRM vs SuiteCRM

EspoCRM

• Teams that want to host a CRM on their own server with no per-user fee
• Businesses that need custom entities and business process automation
• Companies wanting CRM, quoting, invoicing and inventory in one system

SuiteCRM

• Organizations that want to avoid per-user license fees as headcount grows
• Teams with in-house IT that need CRM data on their own servers
• Buyers who want a customizable CRM with vendor hosting and support available

EspoCRM

• Cloud plans have seat minimums of 3, 5 and 10 users, and Basic and Enterprise are billed for 6 months or 1 year at a time.
• The Basic cloud plan is capped at 100,000 records and 3 GB of file storage per user.
• Workflows, BPM and reports belong to the Advanced Pack extension, which self-hosted installs must purchase.
• Cloud admins cannot install extensions themselves, and Zapier or Make connections need accounts with those services.

SuiteCRM

• Prices are quoted in pounds sterling and exclude VAT; no dollar price list is shown.
• Managed hosting requires application support, so the online packages bundle the Silver Support package.
• Self-hosting has no software cost, but your team manages servers, updates and security.
• Shared hosting packages are hosted in the UK; a Europe or US location needs a Dedicated instance.

EspoCRM

Core CRM and sales pipelines

Accounts, contacts, leads and opportunities with customizable sales stages, probability and expected close dates, shown as lists or a drag-and-drop kanban board.

Workflows and BPM

Trigger-based and scheduled workflows send emails, update fields or create records, and business processes can be modeled as BPMN 2.0 flowcharts.

Email sync and mass email

Syncs inbound mail from IMAP mailboxes, sends through SMTP accounts from any record, and runs bulk campaigns to target lists with opt-out handling and tracking.

Quotes, invoices and inventory

The Sales Pack adds a product catalog, price books, quotes, sales orders, invoices, purchase orders and warehouse inventory tracking.

Cases, portal and knowledge base

Support cases are tracked to resolution with priorities and statuses, and a portal lets customers or partners submit cases and read articles.

Entity Manager and REST API

Custom entities, fields and relationships are created in the UI without code, and a REST API with OpenAPI support connects external systems.

SuiteCRM

Sales modules

Capture leads, manage opportunities and send personalized quotes, with dashboards that track the sales pipeline, upcoming meetings and key accounts.

Marketing campaigns

Segment contacts with the Target Lists module, create campaigns to send marketing content and automate marketing tasks.

Workflow automation

The Workflow module triggers actions when set conditions are met. On managed hosting, how often scheduled tasks run depends on the package.

Reports and dashboards

The Reports module builds reports from real-time data in any module, and each user can arrange a dashboard from widgets called Dashlets.

Case management and portal

Case modules and a self-service portal handle customer issues, keeping correspondence on the case and tracking resolution times with workflows.

Studio and open REST API

Admin tools add fields, change layouts and create new modules without development, and an open REST API connects the CRM to other business systems.

EspoCRM

• Self-hostedFree

  The open-source core on your own server, installed directly or with the official Docker image. No per-user fees.

• Basic$15.00

  per user / month, min. 3 users, billed for 6 months or 1 year

  3 GB of file storage per user and 100,000 records, with the full feature set, all official extensions, API access and 12x5 support.

• Enterprise$25.00

  per user / month, min. 5 users, billed for 6 months or 1 year

  10 GB of file storage per user and 10,000,000 records, which can be extended for an additional fee.

• Ultimate$69.00

  per user / month, minimum 10 users

  400 GB of file storage and unlimited records on a private server with a dedicated IP address and your own domain name.

SuiteCRM

• Self-HostedFree

  Download and deploy on your own servers or cloud provider, with community support. Infrastructure costs are yours.

• Hosted Starter£130

  per month, billed annually excl. VAT (£143 billed monthly)

  Managed shared hosting recommended for up to 10 users: 5 GB storage, hourly scheduled tasks, weekly backups and the Silver Support package.

• Hosted Business£180

  per month, billed annually excl. VAT (£198 billed monthly)

  Recommended for up to 50 users: 40 GB storage, scheduled tasks every 4 minutes and daily backups.

• Hosted Premium£280

  per month, billed annually excl. VAT (£308 billed monthly)

  Recommended for up to 150 users: 120 GB storage, tasks every 2 minutes, Git repository access and an annual health check.

• Hosted DedicatedFrom £3,200

  per year, excl. VAT and application support

  A managed instance on dedicated resources with scalable performance and storage, hosted in the UK, Europe or the US.

• SuiteASSUREDFrom £3,350

  per year, on top of hosting

  A warranty and assurance layer: application warranty, legal indemnities, patent protections, priority support and 10 care hours.

EspoCRM

No public discounts listed.

SuiteCRM

• Annual discount

  About 9% less on hosting billed annually

  Hosted Starter is £130 a month billed annually against £143 billed monthly, Business £180 against £198 and Premium £280 against £308, all excluding VAT.

• Other savings

  20% off Standard Support with managed hosting

  The pricing page takes 20% off the £1,200 Standard Support package, a saving of £240 a year, when it is bought with fully managed hosting.