EspoCRM vs Twenty

EspoCRM

• Teams that want to host a CRM on their own server with no per-user fee
• Businesses that need custom entities and business process automation
• Companies wanting CRM, quoting, invoicing and inventory in one system

Twenty

• Technical teams that want to shape a CRM around their own data model
• Organizations that need to self-host and own their CRM data
• Teams wanting a low per-seat price with unlimited custom objects

EspoCRM

• Cloud plans have seat minimums of 3, 5 and 10 users, and Basic and Enterprise are billed for 6 months or 1 year at a time.
• The Basic cloud plan is capped at 100,000 records and 3 GB of file storage per user.
• Workflows, BPM and reports belong to the Advanced Pack extension, which self-hosted installs must purchase.
• Cloud admins cannot install extensions themselves, and Zapier or Make connections need accounts with those services.

Twenty

• The hosted cloud has no free plan, only a 30-day trial; the free option means self-hosting with community support.
• SSO, row-level permissions and audit logs need Organization at $19 per user / month, on cloud or self-hosted.
• Pro API access is limited to 50 calls a minute, or 100 on Organization.
• Twenty's own docs say its integration ecosystem is not yet as broad as Salesforce's or HubSpot's.

EspoCRM

Core CRM and sales pipelines

Accounts, contacts, leads and opportunities with customizable sales stages, probability and expected close dates, shown as lists or a drag-and-drop kanban board.

Workflows and BPM

Trigger-based and scheduled workflows send emails, update fields or create records, and business processes can be modeled as BPMN 2.0 flowcharts.

Email sync and mass email

Syncs inbound mail from IMAP mailboxes, sends through SMTP accounts from any record, and runs bulk campaigns to target lists with opt-out handling and tracking.

Quotes, invoices and inventory

The Sales Pack adds a product catalog, price books, quotes, sales orders, invoices, purchase orders and warehouse inventory tracking.

Cases, portal and knowledge base

Support cases are tracked to resolution with priorities and statuses, and a portal lets customers or partners submit cases and read articles.

Entity Manager and REST API

Custom entities, fields and relationships are created in the UI without code, and a REST API with OpenAPI support connects external systems.

Twenty

Custom data model

Create custom objects, add fields from more than 20 field types and relate any objects to each other. Objects, fields and records are unlimited on every plan.

Table, kanban and calendar views

Any object can be shown as a table, a kanban board or a calendar, with AND/OR filters, multi-field sorting, grouping and saved views.

No-code workflows

A visual builder automates processes triggered by record changes, schedules, manual actions or incoming webhooks. Cloud Pro includes 50 workflow credits a year on yearly billing.

Email and calendar sync

Connect Google Workspace or Microsoft 365 mailboxes and calendars; emails and events attach to the matching people and companies, and you can send email from Twenty.

AI agents and MCP server

AI agents answer questions, enrich records and run multi-step tasks within your permission model. Cloud workspaces ship with an MCP server for assistants such as Claude and ChatGPT.

API and apps framework

REST and GraphQL endpoints follow your custom data model, with webhooks. Developers can ship objects, server logic and React components as TypeScript apps.

EspoCRM

• Self-hostedFree

  The open-source core on your own server, installed directly or with the official Docker image. No per-user fees.

• Basic$15.00

  per user / month, min. 3 users, billed for 6 months or 1 year

  3 GB of file storage per user and 100,000 records, with the full feature set, all official extensions, API access and 12x5 support.

• Enterprise$25.00

  per user / month, min. 5 users, billed for 6 months or 1 year

  10 GB of file storage per user and 10,000,000 records, which can be extended for an additional fee.

• Ultimate$69.00

  per user / month, minimum 10 users

  400 GB of file storage and unlimited records on a private server with a dedicated IP address and your own domain name.

Twenty

• Pro, self-hosted$0

  The open-source core on your own servers: full customization, custom apps, up to 5 workspaces and community support.

• Pro, cloud$9

  per user / month, billed yearly ($12 billed monthly)

  Hosted by Twenty with unlimited seats, records and custom objects, workflows, AI agents, the API and standard support.

• Organization$19

  per user / month, billed yearly ($25 billed monthly)

  Cloud or a self-hosted license. Adds row-level permissions, SAML/OIDC SSO, audit logs and priority support; a custom domain on cloud.

• EnterpriseFrom $50k

  per year

  Single-tenant isolation, IP allow-listing, SCIM provisioning and dedicated support with an SLA. Self-hosted adds air-gapped deployment and LTS releases.

EspoCRM

No public discounts listed.

Twenty

• Annual discount

  25% off with yearly billing

  The pricing toggle marks yearly billing as 25% off: cloud Pro is $9 per user a month yearly against $12 monthly, and Organization is $19 against $25.