EspoCRM vs Vtiger

EspoCRM

• Teams that want to host a CRM on their own server with no per-user fee
• Businesses that need custom entities and business process automation
• Companies wanting CRM, quoting, invoicing and inventory in one system

Vtiger

• Small businesses that want sales, marketing, support and inventory in one system
• Teams of up to 10 starting on a free plan
• Developers who want an open-source CRM to self-host and modify

EspoCRM

• Cloud plans have seat minimums of 3, 5 and 10 users, and Basic and Enterprise are billed for 6 months or 1 year at a time.
• The Basic cloud plan is capped at 100,000 records and 3 GB of file storage per user.
• Workflows, BPM and reports belong to the Advanced Pack extension, which self-hosted installs must purchase.
• Cloud admins cannot install extensions themselves, and Zapier or Make connections need accounts with those services.

Vtiger

• The free One Pilot plan stops at 10 users and 3,000 records, and One Growth at 15 users and 100,000 records.
• AI features listed under One Growth are marked as a paid Calculus AI add-on at $12 per user a month; One AI has them built in.
• Listed prices exclude local taxes, and One Growth has no Single App license.
• The open-source edition is self-hosted and separate from the cloud plans; Vtiger notes that hosting and upkeep are your cost.

EspoCRM

Core CRM and sales pipelines

Accounts, contacts, leads and opportunities with customizable sales stages, probability and expected close dates, shown as lists or a drag-and-drop kanban board.

Workflows and BPM

Trigger-based and scheduled workflows send emails, update fields or create records, and business processes can be modeled as BPMN 2.0 flowcharts.

Email sync and mass email

Syncs inbound mail from IMAP mailboxes, sends through SMTP accounts from any record, and runs bulk campaigns to target lists with opt-out handling and tracking.

Quotes, invoices and inventory

The Sales Pack adds a product catalog, price books, quotes, sales orders, invoices, purchase orders and warehouse inventory tracking.

Cases, portal and knowledge base

Support cases are tracked to resolution with priorities and statuses, and a portal lets customers or partners submit cases and read articles.

Entity Manager and REST API

Custom entities, fields and relationships are created in the UI without code, and a REST API with OpenAPI support connects external systems.

Vtiger

One View customer records

Leads, contacts and organizations carry their full interaction history on one page, with duplicate prevention and idle alerts included in the free plan.

Sales pipeline

Deals move through customizable stages in a kanban view. Multiple pipelines and playbooks start on One Growth; forecasting and quotas on One Professional.

Marketing automation

Email campaigns, autoresponders, web-to-lead forms and landing pages, with monthly send limits of 1,000 emails on the free plan and 20,000 on One Professional.

Help desk

Email-to-case and response and resolution SLAs are in the free plan. A customer portal arrives on One Growth and live web chat on One Professional.

Inventory, invoicing and projects

Invoices and sales orders start on One Growth, and vendors, purchase orders and subscriptions on One Professional. Projects have tasks, Gantt and kanban views.

Open-source community edition

A downloadable edition under the Vtiger Public License, which is based on the Mozilla Public License, with Docker and Linux or Windows server bundles.

EspoCRM

• Self-hostedFree

  The open-source core on your own server, installed directly or with the official Docker image. No per-user fees.

• Basic$15.00

  per user / month, min. 3 users, billed for 6 months or 1 year

  3 GB of file storage per user and 100,000 records, with the full feature set, all official extensions, API access and 12x5 support.

• Enterprise$25.00

  per user / month, min. 5 users, billed for 6 months or 1 year

  10 GB of file storage per user and 10,000,000 records, which can be extended for an additional fee.

• Ultimate$69.00

  per user / month, minimum 10 users

  400 GB of file storage and unlimited records on a private server with a dedicated IP address and your own domain name.

Vtiger

• One Pilot$0

  Up to 10 users and 3,000 records, with contacts, a deal pipeline, email campaigns, basic help desk, tasks and 3 GB of storage.

• One Growth$12

  per user / month, billed annually ($15 billed monthly)

  Up to 15 users and 100,000 records. Adds multiple pipelines, deal playbooks, a customer portal, invoicing and custom dashboards.

• One Professional$30

  per user / month, billed annually ($42 billed monthly)

  Adds forecasting, quotas, lead scoring, live chat, Process Designer and purchase orders. Single App users are $20 ($28 billed monthly).

• One Enterprise$42

  per user / month, billed annually ($58 billed monthly)

  Adds multiple currencies, internal ticketing, work orders and project time tracking. Single App users are $30 ($42 billed monthly).

• One AI$50

  per user / month, billed annually ($66 billed monthly)

  Everything in One Enterprise with predictive and generative AI built in. Single App users are $38 ($50 billed monthly).

EspoCRM

No public discounts listed.

Vtiger

• Annual discount

  Lower per-user price with yearly billing

  The pricing page advertises savings of up to 34% for yearly billing. One Professional is $30 per user a month billed annually against $42 billed monthly.