EspoCRM vs Odoo CRM

EspoCRM

• Teams that want to host a CRM on their own server with no per-user fee
• Businesses that need custom entities and business process automation
• Companies wanting CRM, quoting, invoicing and inventory in one system

Odoo CRM

• Small teams that want a free CRM with no user limit
• Companies that plan to run sales, invoicing and inventory in one suite
• Organizations that want an open-source CRM they can host themselves

EspoCRM

• Cloud plans have seat minimums of 3, 5 and 10 users, and Basic and Enterprise are billed for 6 months or 1 year at a time.
• The Basic cloud plan is capped at 100,000 records and 3 GB of file storage per user.
• Workflows, BPM and reports belong to the Advanced Pack extension, which self-hosted installs must purchase.
• Cloud admins cannot install extensions themselves, and Zapier or Make connections need accounts with those services.

Odoo CRM

• Prices here were shown in Indian rupees to a visitor in India; Odoo localizes its price list, so US dollar prices will differ.
• The free plan covers a single app; installing any additional app moves the database to the Standard plan.
• Odoo Studio, the external API, multi-company and on-premise or Odoo.sh hosting belong to the Custom plan.
• Implementation services, Odoo.sh hosting and in-app purchase credits such as SMS and lead generation cost extra.

EspoCRM

Core CRM and sales pipelines

Accounts, contacts, leads and opportunities with customizable sales stages, probability and expected close dates, shown as lists or a drag-and-drop kanban board.

Workflows and BPM

Trigger-based and scheduled workflows send emails, update fields or create records, and business processes can be modeled as BPMN 2.0 flowcharts.

Email sync and mass email

Syncs inbound mail from IMAP mailboxes, sends through SMTP accounts from any record, and runs bulk campaigns to target lists with opt-out handling and tracking.

Quotes, invoices and inventory

The Sales Pack adds a product catalog, price books, quotes, sales orders, invoices, purchase orders and warehouse inventory tracking.

Cases, portal and knowledge base

Support cases are tracked to resolution with priorities and statuses, and a portal lets customers or partners submit cases and read articles.

Entity Manager and REST API

Custom entities, fields and relationships are created in the UI without code, and a REST API with OpenAPI support connects external systems.

Odoo CRM

Kanban pipeline

Each opportunity is a card on a Kanban board. Dragging a card between stages updates the pipeline, and each stage shows its expected revenue.

Activity scheduling

Calls, meetings, mailings and quotations are scheduled from the opportunity, and Odoo plans the next activity based on the sales script.

Email, live chat, SMS and VoIP

Incoming emails are added to the pipeline automatically, and conversations by email, live chat, SMS and VoIP are handled from one place.

AI lead scoring and automation

AI scores leads to help set priorities, and automation takes care of lead creation, team assignment and scheduled activities.

Forecasts and dashboards

Reporting covers revenue forecasts, team performance analysis and custom dashboards built on real-time sales data.

Part of the Odoo suite

CRM connects to other Odoo apps, including Sales for quotes and orders, Subscriptions, Email Marketing and Events. The paid plans include all apps.

EspoCRM

• Self-hostedFree

  The open-source core on your own server, installed directly or with the official Docker image. No per-user fees.

• Basic$15.00

  per user / month, min. 3 users, billed for 6 months or 1 year

  3 GB of file storage per user and 100,000 records, with the full feature set, all official extensions, API access and 12x5 support.

• Enterprise$25.00

  per user / month, min. 5 users, billed for 6 months or 1 year

  10 GB of file storage per user and 10,000,000 records, which can be extended for an additional fee.

• Ultimate$69.00

  per user / month, minimum 10 users

  400 GB of file storage and unlimited records on a private server with a dedicated IP address and your own domain name.

Odoo CRM

• One App FreeRs 0

  One app, such as CRM, for unlimited users on Odoo Online.

• StandardRs 725

  per user / month, billed yearly (Rs 950 billed monthly)

  All Odoo apps on Odoo Online for one fee. Indian rupee list price; a first-year discount lowers it to Rs 580.

• CustomRs 1,350

  per user / month, billed yearly (Rs 1,690 billed monthly)

  All apps plus Odoo Studio, agentic AI, multi-company and the external API, hosted on Odoo Online, Odoo.sh or on-premise.

EspoCRM

No public discounts listed.

Odoo CRM

• Annual discount

  Lower rate with yearly billing

  In the Indian price list read here, Standard is Rs 725 per user a month billed yearly against Rs 950 billed monthly, and Custom is Rs 1,350 against Rs 1,690.

• Other savings

  First-year discount for new subscriptions

  The pricing page discounts the initial users for the first 12 months: Standard drops from Rs 725 to Rs 580 per user a month on yearly billing in the Indian price list.

• Education

  Free Education Program for classes

  Odoo's Education Program gives teachers free access to Odoo Online databases to share with a class, along with course materials and workshops.