Odoo CRM vs Zoho CRM

Odoo CRM

• Small teams that want a free CRM with no user limit
• Companies that plan to run sales, invoicing and inventory in one suite
• Organizations that want an open-source CRM they can host themselves

Zoho CRM

• Small teams that want a free CRM for up to 3 users
• Businesses that want detailed customization and process automation
• Companies already using other Zoho apps

Odoo CRM

• Odoo sets prices by country. The US dollar prices here are from a copy of its pricing page archived on September 17, 2026; the live page showed rupees to our reader in India.
• The free plan covers a single app; installing any additional app moves the database to the Standard plan.
• Odoo Studio, the external API, multi-company and on-premise or Odoo.sh hosting belong to the Custom plan.
• Implementation services, Odoo.sh hosting and in-app purchase credits such as SMS and lead generation cost extra.

Zoho CRM

• The Free edition is limited to 3 users, 5,000 records and 5 workflow automations.
• Monthly billing costs more: Standard is $20 instead of $14 per user, and Professional $35 instead of $23.
• CPQ and inventory management start at Professional; territory management, custom functions and customer portals need Enterprise.
• Prices exclude local taxes, and the CRM Plus and Zoho One bundles are priced separately from Zoho CRM.

Odoo CRM

Kanban pipeline

Each opportunity is a card on a Kanban board. Dragging a card between stages updates the pipeline, and each stage shows its expected revenue.

Activity scheduling

Calls, meetings, mailings and quotations are scheduled from the opportunity, and Odoo plans the next activity based on the sales script.

Email, live chat, SMS and VoIP

Incoming emails are added to the pipeline automatically, and conversations by email, live chat, SMS and VoIP are handled from one place.

AI lead scoring and automation

AI scores leads to help set priorities, and automation takes care of lead creation, team assignment and scheduled activities.

Forecasts and dashboards

Reporting covers revenue forecasts, team performance analysis and custom dashboards built on real-time sales data.

Part of the Odoo suite

CRM connects to other Odoo apps, including Sales for quotes and orders, Subscriptions, Email Marketing and Events. The paid plans include all apps.

Zoho CRM

Lead, contact and deal management

Leads, accounts, contacts and deals are tracked through the sales cycle. Paid editions add multiple pipelines and sales forecasting, and Enterprise adds territory management.

Workflow and process automation

Workflow and assignment rules handle routine updates, cadences run sequences of follow-ups, and Blueprint holds a team to a structured sales process.

Zia AI

Zia gives predictions and recommendations, rewrites emails and flags anomalies. The pricing page lists AI agents from Standard and an AI sales assistant from Enterprise.

Analytics and forecasting

Reports, dashboards and forecasts track sales performance, with anomaly detection on top. The Free edition is limited to standard reports.

Canvas and customization

Layouts and fields can be customized, and Canvas redesigns record pages without code. Enterprise adds custom functions, wizards and customer portals.

Mobile apps with offline mode

iPhone, iPad and Android apps can add, edit and delete records offline and sync when back online. They also include a business card scanner.

Odoo CRM

• One App Free$0

  One app, such as CRM, for unlimited users on Odoo Online.

• Standard$31.10

  per user / month, billed yearly ($38.90 billed monthly)

  All Odoo apps on Odoo Online for one fee. US price list; a first-year discount lowers it to $24.90 for the initial users.

• Custom$61.00

  per user / month, billed yearly ($76.20 billed monthly)

  All apps plus Odoo Studio, agentic AI, multi-company and the external API, hosted on Odoo Online, Odoo.sh or on-premise.

Zoho CRM

• Free$0

  Up to 3 users and 5,000 records, with lead, contact and deal management, standard reports and the mobile apps.

• Standard$14

  per user / month, billed annually ($20 billed monthly)

  Workflows and assignment rules, cadences, reports and dashboards, sales forecasting, AI agents and self-service kiosks.

• Professional$23

  per user / month, billed annually ($35 billed monthly)

  Adds CPQ, email intelligence, process automation, widgets, inventory management and Google Ads integration.

• Enterprise$40

  per user / month, billed annually ($50 billed monthly)

  Adds the AI sales assistant, journey orchestration, territory management, custom functions, wizards and customer portals.

• Ultimate$52

  per user / month, billed annually ($65 billed monthly)

  Higher feature limits, custom AI and ML models, data preparation, and consulting and migration assistance.

Odoo CRM

• Annual discount

  Lower rate with yearly billing

  In the US price list, Standard is $31.10 per user a month billed yearly against $38.90 billed monthly, and Custom is $61.00 against $76.20.

• Other savings

  First-year discount for new subscriptions

  The pricing page discounts the initial users for the first 12 months: Standard drops from $31.10 to $24.90 per user a month on yearly billing in the US price list.

• By country

  Lower price shown to buyers in India

  On October 9, 2026 the pricing page showed Standard at Rs 725 per user a month billed yearly to a visitor in India. The US copy archived on September 17, 2026 shows $31.10.

• Education

  Free Education Program for classes

  Odoo's Education Program gives teachers free access to Odoo Online databases to share with a class, along with course materials and workshops.

Zoho CRM

• Annual discount

  Save up to 34% with yearly billing

  Zoho's pricing page says yearly plans save up to 34%. Standard is $14 per user a month billed annually versus $20 monthly, and Professional is $23 versus $35.

• By country

  Lower price shown to buyers in India

  On October 9, 2026 Zoho's pricing page showed Standard at ₹800 per user / month to a visitor in India, where the US dollar price is $14 billed annually. A Starter edition priced in rupees is listed too.