SugarAI (formerly SugarCRM) review (2026): is it worth $68 a month per user, billed yearly?
B2B sales CRM with AI guidance on opportunities and risk
Black Friday: is there a SugarAI (formerly SugarCRM) sale?
SugarAI (formerly SugarCRM) report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for a B2B sales CRM with AI guidance
SugarAI, formerly SugarCRM, is a sales CRM with AI help on opportunities and risk. It starts at $68 a user a month on yearly billing, and forecasting, mail and calendar sync and the AI assistant sit on the $98 plan. There is no free plan or trial.
Who SugarAI (formerly SugarCRM) is for
- Fits if you sell B2B and want AI prompts on which deals are at risk
- Works for teams with an ERP whose purchase data should feed the CRM
Who SugarAI (formerly SugarCRM) is not for
- Pricey if you want forecasting or mail sync: $98 a user a month
- Skip it if you want to try it free, as there is no plan or trial
- Watch out: Zoom and Teams transcripts are $20 more per user a month
- Watch out: it was renamed from SugarCRM, and the old address redirects
Why SugarAI (formerly SugarCRM) gets a 1.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money$68 a user a month billed annually, and the features most teams want start at $98 on Advanced+, against a category middle of $29. Meeting transcripts cost $20 more per user.
- FFree plan and trialNo free plan and no trial on the pricing page.
- CFeaturesPipeline management, AI guidance, meeting prep and an ERP link on higher plans. Forecasting and mail and calendar sync need Advanced+ at $98.
- CEase of useNo store rating on record. Guided selling and ERP workflows mean a configured rollout, not a sign-up and go.
- BPlatforms and integrationsWeb with mobile on the lower plans, plus Zoom and Microsoft Teams. No desktop app is shown.
What these grades rest on. Graded from this listing, whose facts were read from SugarAI's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/sugarcrm#review"><img src="https://toolgpa.com/badge/sugarcrm.svg" alt="SugarAI (formerly SugarCRM): 1.6 GPA on ToolGPA" width="196" height="56"></a>Where SugarAI (formerly SugarCRM) stands among CRM tools
SugarAI (formerly SugarCRM)'s GPA of 1.6 is higher than 3 of the 116 other CRM tools we grade, and level with 12.
It stands best on platforms and integrations (B, above 24 of 116) and worst on free plan and trial (F, above 0).
Its paid plans start at $68 a month for each person, against a middle price of $29 for the category: 73 of the 93 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 40 tools score higher and cost less.
Each grade against the category
Every bar is all 117 CRM tools we grade, cut by the letter each got. SugarAI (formerly SugarCRM)’s own letter is outlined.
- DValue for moneyAbove 0 of 116, level with 36
- FFree plan and trialAbove 0 of 116, level with 31
- CFeaturesAbove 1 of 116, level with 68
- CEase of useAbove 5 of 116, level with 99
- BPlatforms and integrationsAbove 24 of 116, level with 85
Price against what you get
Each dot is one of 95 CRM tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep SugarAI (formerly SugarCRM), or make your own?
Keep it
To replace SugarAI (formerly SugarCRM) you would be making an AI model, which you can rent by the request but not make. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 101 of the 116 other CRM tools grade higher. It costs $816 a year.
What you could make
- Sales pipeline, reports and calendar: an app builder makes these well.
What you could not
- An AI model, which you can rent by the request but not make.
- Connections to other products, each kept working as those products change.
- It is priced for each person, which means accounts and billing for a team.
What this rests on. SugarAI (formerly SugarCRM)’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is SugarAI (formerly SugarCRM)?
SugarAI, formerly SugarCRM, is a B2B sales platform for pipeline management, forecasting and AI-guided selling. Sugar Sell is sold in three per-user packages billed annually, with ERP-based Sugar Predict packages and an add-on for meeting transcripts priced separately or on request.
Worth knowing
- There is no free plan or trial on the pricing page; the entry price is $68 per user a month on annual billing.
- Sugar Connect+ for Zoom and Teams meeting transcripts is an extra $20 per user a month.
- Forecasting, mail and calendar integration, and the AI assistant need Advanced+ at $98.
- The product was renamed from SugarCRM, and sugarcrm.com now redirects to sugarai.com.
Key features
- Opportunity and pipeline management
- Guided sales processes, opportunity tracking and pipeline management for forecasting, from the Standard+ package up.
- AI guidance
- SugarAI flags accounts with the most upside and early warning signs on deals. Sugar Cube AI Assistant starts at Advanced+.
- Meeting preparation
- Pulls account context together before each meeting. Advanced+ and Premier+ include meeting preparation.
- Sugar Predict
- Uses ERP purchase data to suggest cross-sell items, reorder windows and churn signals, in the quoted Precision+ packages.
- ERP integration and workflows
- The vendor says it connects to modern and legacy systems including most ERPs, with no-code and low-code workflow settings.
SugarAI (formerly SugarCRM) pricing
As of Nov 13, 2026, SugarAI (formerly SugarCRM) is a paid product, starting at $68 per user / month, billed annually.
- Starts at
- $68 per user / month, billed annually
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Standard+ | $68per user / month, billed annually | Sales cycle management, business process management, analytics and mobile. |
| Advanced+ | $98per user / month, billed annually | Adds forecasting, mail and calendar integration, geo mapping, AI summaries and the Sugar Cube AI assistant. |
| Premier+ | $155per user / month, billed annually | Adds data enrichment, a news feed, Smart Guides and Discover. |
| Precision+ | Custom | Advanced or Premier Plus with Sugar Predict, which uses ERP purchase data for retention and cross-sell. Contact sales. |
Read from sugarai.com on Nov 13, 2026. Prices change, so confirm with SugarAI (formerly SugarCRM) before you buy.
Works with
SugarAI (formerly SugarCRM) alternatives
- SugarAI (formerly SugarCRM) vs Salesforce
Free plan · from $25/mo
- SugarAI (formerly SugarCRM) vs Microsoft Dynamics 365 Sales
Free trial · from $65/mo
- SugarAI (formerly SugarCRM) vs HubSpot
Free plan · from $20/mo
- SugarAI (formerly SugarCRM) vs Zoho CRM
Free plan · from $14/mo
- SugarAI (formerly SugarCRM) vs Vtiger
Free plan · from $12/mo
Common questions
Does SugarAI (formerly SugarCRM) have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. SugarAI (formerly SugarCRM) is listed for Web.
Does SugarAI (formerly SugarCRM) have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. SugarAI (formerly SugarCRM) is listed for Web.
Is SugarAI (formerly SugarCRM) open source?
SugarAI (formerly SugarCRM) is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.