Alternatives · CRM
SugarAI (formerly SugarCRM) alternatives
As of Nov 13, 2026, the best SugarAI (formerly SugarCRM) alternative for most people is HubSpot (3.2 GPA), first in our ranking of CRM tools. It's also the best free one. The catch, in its listing's words: "Free tools for up to 2 users and 1,000 contacts with no expiry date."
SugarAI (formerly SugarCRM) compared with 5 alternatives: Salesforce, Microsoft Dynamics 365 Sales, HubSpot, Zoho CRM and Vtiger.
SugarAI (formerly SugarCRM) is a paid product, starting at $68 per user / month, billed annually. 4 of the 5 alternatives are free or have a free plan. One more offers a free trial.
Listings checked up to Nov 13, 2026 · Where the facts come from
Black Friday: is there a SugarAI (formerly SugarCRM) sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| SugarAI (formerly SugarCRM)This tool | From $68/mo | No | Web |
| Salesforce | Free plan · from $25/mo | Yes | Web, iOS, Android, Browser extension |
| Microsoft Dynamics 365 Sales | Free trial · from $65/mo | Trial only | Web, iOS, Android |
| HubSpot | Free plan · from $20/mo | Yes | Web, iOS, Android, Browser extension |
| Zoho CRM | Free plan · from $14/mo | Yes | Web, iOS, Android |
| Vtiger | Free plan · from $12/mo | Yes | Web, iOS, Android |
Price against what you get
SugarAI (formerly SugarCRM) starts at $68 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. 5 of the 5 alternatives on this chart score higher and start lower: Salesforce, Microsoft Dynamics 365 Sales, HubSpot, Zoho CRM and Vtiger.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from SugarAI (formerly SugarCRM)
Salesforce
CRM platform for sales teams with AI agents and a free 2-user suite
- Salesforce starts at $25 per user / month, billed monthly or annually.
- Salesforce has a free plan, which SugarAI (formerly SugarCRM) lacks.
- Salesforce also lists iOS and Android apps and a browser extension.
- Salesforce also covers AI agents.
- Salesforce does not cover chat assistant and calendar, which SugarAI (formerly SugarCRM) does.
Suits: Sales organizations that need forecasting, territories and deep customization
Microsoft Dynamics 365 Sales
Microsoft's sales CRM with Copilot and prebuilt sales agents
- Microsoft Dynamics 365 Sales starts at $65 per user / month, paid yearly.
- Microsoft Dynamics 365 Sales also lists iOS and Android apps.
- Microsoft Dynamics 365 Sales also covers AI agents.
- Microsoft Dynamics 365 Sales does not cover chat assistant and calendar, which SugarAI (formerly SugarCRM) does.
Suits: Organizations standardized on Microsoft 365, Outlook and Teams
HubSpot
Free CRM at the center of a marketing, sales and service suite
- HubSpot starts at $20 per seat / month for Starter (new customers: from $7, billed annually).
- HubSpot has a free plan, which SugarAI (formerly SugarCRM) lacks.
- HubSpot also lists iOS and Android apps and a browser extension.
- HubSpot also covers booking links and marketing automation.
- HubSpot does not cover chat assistant, calendar and reports, which SugarAI (formerly SugarCRM) does.
Suits: Small teams that want to start on a free CRM and add paid tools later
Zoho CRM
Sales CRM with a free edition, process automation and Zia AI
- Zoho CRM starts at $14 per user / month, billed annually ($20 billed monthly).
- Zoho CRM has a free plan, which SugarAI (formerly SugarCRM) lacks.
- Zoho CRM also lists iOS and Android apps.
- Zoho CRM does not cover chat assistant, calendar and reports, which SugarAI (formerly SugarCRM) does.
Suits: Small teams that want a free CRM for up to 3 users
Vtiger
All-in-one CRM with a free cloud plan and an open-source edition
- Vtiger starts at $12 per user / month, billed annually ($15 billed monthly).
- Vtiger has a free plan, which SugarAI (formerly SugarCRM) lacks.
- Vtiger also lists iOS and Android apps.
- Vtiger is open source and self-hostable, according to its own site.
- Vtiger also covers marketing automation and invoicing.
Suits: Small businesses that want sales, marketing, support and inventory in one system
Limits worth knowing in SugarAI (formerly SugarCRM)
- There is no free plan or trial on the pricing page; the entry price is $68 per user a month on annual billing.
- Sugar Connect+ for Zoom and Teams meeting transcripts is an extra $20 per user a month.
- Forecasting, mail and calendar integration, and the AI assistant need Advanced+ at $98.
- The product was renamed from SugarCRM, and sugarcrm.com now redirects to sugarai.com.
Common questions
What are the alternatives to SugarAI (formerly SugarCRM)?
The alternatives to SugarAI (formerly SugarCRM) in this directory are Salesforce, Microsoft Dynamics 365 Sales, HubSpot, Zoho CRM and Vtiger. Each one has a side-by-side comparison with SugarAI (formerly SugarCRM).
Is there a free alternative to SugarAI (formerly SugarCRM)?
Yes. Salesforce, HubSpot, Zoho CRM and Vtiger have a free plan alongside paid ones.
Which SugarAI (formerly SugarCRM) alternatives work on Android?
The SugarAI (formerly SugarCRM) listing does not include an Android app. Salesforce, Microsoft Dynamics 365 Sales, HubSpot, Zoho CRM and Vtiger list one.
Which SugarAI (formerly SugarCRM) alternatives work on iOS?
The SugarAI (formerly SugarCRM) listing does not include an iOS app. Salesforce, Microsoft Dynamics 365 Sales, HubSpot, Zoho CRM and Vtiger list one.
Is there an open-source alternative to SugarAI (formerly SugarCRM)?
Vtiger is described as open source on its own site.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 4, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.
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