Salesforce vs SuiteCRM

Salesforce

• Sales organizations that need forecasting, territories and deep customization
• Very small teams that want a free CRM for 2 users
• Companies that want sales, service and marketing on one platform
• Teams planning to put AI agents to work across the sales cycle

SuiteCRM

• Organizations that want to avoid per-user license fees as headcount grows
• Teams with in-house IT that need CRM data on their own servers
• Buyers who want a customizable CRM with vendor hosting and support available

Salesforce

• The Free Suite covers only 2 users and 100 marketing emails a month, and stays free only with a login at least every 60 days.
• Only Starter Suite can be billed monthly. Pro Suite, Core, Advanced and Max are billed annually, and Pro Suite requires a contract.
• On Pro Suite the Web Services API costs an extra $25 per user / month and Flow Builder is limited to 5 flows per org.
• Agentforce for Sales is a paid add-on on Core and Advanced, listed from $125 per user / month; only Max includes it.

SuiteCRM

• Prices are quoted in pounds sterling and exclude VAT; no dollar price list is shown.
• Managed hosting requires application support, so the online packages bundle the Silver Support package.
• Self-hosting has no software cost, but your team manages servers, updates and security.
• Shared hosting packages are hosted in the UK; a Europe or US location needs a Dedicated instance.

Salesforce

Lead and opportunity management

Leads, accounts, contacts and opportunities are tracked on every edition, with lead routing, duplicate blocking and web-to-lead capture. Quotes, contracts and orders start at Pro Suite.

Forecasting and pipeline inspection

Pro Suite includes sales forecasting. Core and above add advanced forecast and pipeline management, pipeline inspection, opportunity scoring, deal insights and sales territories.

Agentforce AI agents

Agentforce agents take on lead nurturing, prospecting and pipeline management. They are included in Max and listed as an add-on from $125 per user / month on Core and Advanced.

Flow automation

Flow Builder automates sales processes with drag-and-drop steps. Pro Suite allows 5 flows per org, and approval processes start at Core.

Reports, dashboards and Tableau Next

Customizable reports and dashboards are on every edition, including the Free Suite. Tableau Next analytics and advanced reporting features are included from Core.

Slack, mobile and browser access

Every edition connects to Slack. The iPhone, iPad and Android app is included from Starter Suite; offline mobile use and the Sales Cloud Everywhere browser extension start at Pro Suite.

SuiteCRM

Sales modules

Capture leads, manage opportunities and send personalized quotes, with dashboards that track the sales pipeline, upcoming meetings and key accounts.

Marketing campaigns

Segment contacts with the Target Lists module, create campaigns to send marketing content and automate marketing tasks.

Workflow automation

The Workflow module triggers actions when set conditions are met. On managed hosting, how often scheduled tasks run depends on the package.

Reports and dashboards

The Reports module builds reports from real-time data in any module, and each user can arrange a dashboard from widgets called Dashlets.

Case management and portal

Case modules and a self-service portal handle customer issues, keeping correspondence on the case and tracking resolution times with workflows.

Studio and open REST API

Admin tools add fields, change layouts and create new modules without development, and an open REST API connects the CRM to other business systems.

Salesforce

• Free Suite$0

  2 user licenses with lead, opportunity and case management, simple email marketing and connected Slack conversations.

• Starter Suite$25

  per user / month, billed monthly or annually

  Lead, account, contact and opportunity management, built-in sales flows and lead routing, email marketing and the mobile app.

• Pro Suite$100

  per user / month, billed annually

  Everything in Starter plus more customization and automation, sales quoting and forecasting, and access to AgentExchange.

• Core$195

  per user / month, billed annually

  Sales Cloud with advanced forecasting and pipeline management, API access, Premier Success, Slack Business+ and Tableau Next.

• Advanced$395

  per user / month, billed annually

  Adds enhanced security, Sales Programs, predictive forecasting, lead scoring, a full sandbox and 1 GB of data storage per user.

• Max$550

  per user / month, billed annually

  Adds Agentforce for Sales, Salesforce Spiff, Sales Planning, Salesforce Maps, Slack Enterprise+ and 2.75M Flex Credits a year.

SuiteCRM

• Self-HostedFree

  Download and deploy on your own servers or cloud provider, with community support. Infrastructure costs are yours.

• Hosted Starter£130

  per month, billed annually excl. VAT (£143 billed monthly)

  Managed shared hosting recommended for up to 10 users: 5 GB storage, hourly scheduled tasks, weekly backups and the Silver Support package.

• Hosted Business£180

  per month, billed annually excl. VAT (£198 billed monthly)

  Recommended for up to 50 users: 40 GB storage, scheduled tasks every 4 minutes and daily backups.

• Hosted Premium£280

  per month, billed annually excl. VAT (£308 billed monthly)

  Recommended for up to 150 users: 120 GB storage, tasks every 2 minutes, Git repository access and an annual health check.

• Hosted DedicatedFrom £3,200

  per year, excl. VAT and application support

  A managed instance on dedicated resources with scalable performance and storage, hosted in the UK, Europe or the US.

• SuiteASSUREDFrom £3,350

  per year, on top of hosting

  A warranty and assurance layer: application warranty, legal indemnities, patent protections, priority support and 10 care hours.

Salesforce

• Nonprofit

  10 free Nonprofit Cloud licenses

  Through the Power of Us Program, eligible nonprofits receive 10 Salesforce Nonprofit Cloud Core licenses at no cost, with discounts on additional licenses.

SuiteCRM

• Annual discount

  About 9% less on hosting billed annually

  Hosted Starter is £130 a month billed annually against £143 billed monthly, Business £180 against £198 and Premium £280 against £308, all excluding VAT.

• Other savings

  20% off Standard Support with managed hosting

  The pricing page takes 20% off the £1,200 Standard Support package, a saving of £240 a year, when it is bought with fully managed hosting.