Microsoft Dynamics 365 Sales vs SuiteCRM

Microsoft Dynamics 365 Sales

• Organizations standardized on Microsoft 365, Outlook and Teams
• Sales teams that want Copilot and AI agents inside the CRM
• Companies that need to tailor the CRM with Power Platform

SuiteCRM

• Organizations that want to avoid per-user license fees as headcount grows
• Teams with in-house IT that need CRM data on their own servers
• Buyers who want a customizable CRM with vendor hosting and support available

Microsoft Dynamics 365 Sales

• There is no free plan, and the listed prices are per user per month, paid yearly.
• Sales Professional has limited customization and no custom apps, Copilot capabilities or conversation intelligence.
• Agents run on Copilot Credits: Premium includes 1,000 per user a month, and extra credits are pay-as-you-go or prepaid through Azure.
• Microsoft Relationship Sales, which bundles LinkedIn Sales Navigator, has a 10-seat minimum and no public price.

SuiteCRM

• Prices are quoted in pounds sterling and exclude VAT; no dollar price list is shown.
• Managed hosting requires application support, so the online packages bundle the Silver Support package.
• Self-hosting has no software cost, but your team manages servers, updates and security.
• Shared hosting packages are hosted in the UK; a Europe or US location needs a Dedicated instance.

Microsoft Dynamics 365 Sales

Sales force automation

Every plan includes core sales force automation with reporting and dashboards. Sales Enterprise adds advanced sales force automation and custom apps.

Copilot in Sales, Outlook and Teams

Copilot answers natural-language questions about the pipeline, drafts emails and writes opportunity and meeting summaries. It is included from Sales Enterprise, not Professional.

Sales agents

Prebuilt agents qualify leads, research opportunities and analyze deals, and custom agents can be built in Copilot Studio. Agents consume Copilot Credits.

Forecasting and team insights

Forecasts and charts predict revenue and track performance against goals, and managers can query Copilot for metrics such as conversion and win rates.

Customization with Power Platform

Fields, dashboards and views can be configured to match a sales methodology, and Power Platform is used to build custom sales apps and automate business processes.

Mobile app

The Dynamics 365 Sales mobile app for iOS and Android is included with every plan and handles tasks such as meeting prep and call logging.

SuiteCRM

Sales modules

Capture leads, manage opportunities and send personalized quotes, with dashboards that track the sales pipeline, upcoming meetings and key accounts.

Marketing campaigns

Segment contacts with the Target Lists module, create campaigns to send marketing content and automate marketing tasks.

Workflow automation

The Workflow module triggers actions when set conditions are met. On managed hosting, how often scheduled tasks run depends on the package.

Reports and dashboards

The Reports module builds reports from real-time data in any module, and each user can arrange a dashboard from widgets called Dashlets.

Case management and portal

Case modules and a self-service portal handle customer issues, keeping correspondence on the case and tracking resolution times with workflows.

Studio and open REST API

Admin tools add fields, change layouts and create new modules without development, and an open REST API connects the CRM to other business systems.

Microsoft Dynamics 365 Sales

• Dynamics 365 Sales Professional$65

  per user / month, paid yearly

  Core sales force automation, Microsoft 365 interoperation, reporting and dashboards, with limited customization and automation.

• Dynamics 365 Sales Enterprise Edition$105

  per user / month, paid yearly

  Adds advanced sales force automation, custom apps, Copilot capabilities and included capacity for conversation intelligence.

• Dynamics 365 Sales Premium$150

  per user / month, paid yearly

  Everything in Enterprise plus Sales Insights, AI-recommended actions, data enrichment and 1,000 Copilot Credits per user a month.

• Microsoft Relationship SalesCustom

  Dynamics 365 Sales Enterprise plus LinkedIn Sales Navigator. Pricing is on request and requires a 10-seat minimum.

SuiteCRM

• Self-HostedFree

  Download and deploy on your own servers or cloud provider, with community support. Infrastructure costs are yours.

• Hosted Starter£130

  per month, billed annually excl. VAT (£143 billed monthly)

  Managed shared hosting recommended for up to 10 users: 5 GB storage, hourly scheduled tasks, weekly backups and the Silver Support package.

• Hosted Business£180

  per month, billed annually excl. VAT (£198 billed monthly)

  Recommended for up to 50 users: 40 GB storage, scheduled tasks every 4 minutes and daily backups.

• Hosted Premium£280

  per month, billed annually excl. VAT (£308 billed monthly)

  Recommended for up to 150 users: 120 GB storage, tasks every 2 minutes, Git repository access and an annual health check.

• Hosted DedicatedFrom £3,200

  per year, excl. VAT and application support

  A managed instance on dedicated resources with scalable performance and storage, hosted in the UK, Europe or the US.

• SuiteASSUREDFrom £3,350

  per year, on top of hosting

  A warranty and assurance layer: application warranty, legal indemnities, patent protections, priority support and 10 care hours.

Microsoft Dynamics 365 Sales

• Nonprofit

  $23.80 per user / month for nonprofits

  Microsoft's nonprofit page lists Dynamics 365 Sales Enterprise at a discounted price of $23.80 per user a month for eligible nonprofits.

SuiteCRM

• Annual discount

  About 9% less on hosting billed annually

  Hosted Starter is £130 a month billed annually against £143 billed monthly, Business £180 against £198 and Premium £280 against £308, all excluding VAT.

• Other savings

  20% off Standard Support with managed hosting

  The pricing page takes 20% off the £1,200 Standard Support package, a saving of £240 a year, when it is bought with fully managed hosting.