Freshsales vs HubSpot

Freshsales

• Small sales teams that want calling, email and chat inside the CRM
• Teams already using Freshdesk or other Freshworks products
• Buyers looking for a low per-user entry price

HubSpot

• Small teams that want to start on a free CRM and add paid tools later
• Companies that want marketing, sales and service working from one customer database
• Startups and nonprofits that qualify for HubSpot's discount programs

Freshsales

• The pricing page lists no free plan; after the 21-day trial an account without a paid plan is suspended.
• Contact scoring, sales sequences and territory management need Pro at $39 per user / month billed annually.
• Monthly billing costs more: Growth is $11 instead of $9 per user, and Pro $47 instead of $39.
• Branded documents ($19 per user / month) and Freddy AI Agent ($49 per 100 sessions) are paid add-ons on every plan.

HubSpot

• The free tools stop at 2 users and 1,000 contacts, and free live chat and marketing emails carry HubSpot branding.
• Sales Hub Professional and Enterprise each require a one-time onboarding fee ($1,500 and $3,500) on top of the seat price.
• Paid tiers are split across a Starter bundle, Smart CRM and separate hubs, so the total depends on which products and how many seats you buy.
• The $7 Starter price is a limited-time offer for new customers; the list price shown beside it is $20 per seat a month.

Freshsales

Kanban deal pipeline

Contacts, accounts and deals are organized in kanban views with drag-and-drop cards, and each contact has a 360-degree view for context before a conversation.

Built-in phone, email and chat

Chat, email and phone are part of every plan, starting with Growth, so conversations happen and are tracked inside the CRM.

Freddy AI

Freddy scores contacts, surfaces deal insights and risk signals, resolves duplicate contacts and helps draft prospecting emails. Contact scoring and deal insights start at Pro.

Workflows and sales sequences

Basic workflows automate repetitive tasks from the Growth plan. Sales sequences for multi-step outreach are added on Pro.

Territories, forecasting and permissions

Pro adds territory management. Enterprise adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.

Mobile apps with offline use

The iPhone, iPad and Android apps handle contacts, accounts, deals, calls and email, and the App Store listing says the app can also be used offline.

HubSpot

Free CRM tools

Contact management, deal pipelines, task and activity tracking, CRM import and reporting dashboards are free for up to 2 users and 1,000 contacts, with no expiry date.

Sales email and meeting tools

Email tracking, templates and a meeting scheduler work inside HubSpot or from the inbox, through a Chrome extension for Gmail and an Office 365 add-in for Outlook.

Workflows and sales automation

Workflows automate follow-ups and record updates. Sales Hub Professional allows up to 300 fully customizable workflows; lower tiers have fewer triggers and actions.

Breeze AI and HubSpot Credits

Breeze Assistant answers questions from CRM data, and agents run on HubSpot Credits. Paid tiers include 500, 3,000 or 5,000 credits a month, and unused credits do not roll over.

Calling and conversation tools

Calls can be placed and logged from the CRM, with a monthly allowance of calling minutes that grows by tier. Sales Hub Professional adds call transcription and playbooks.

Connected hubs and integrations

The CRM shares one customer database with HubSpot's marketing, service, content and data hubs, and HubSpot lists more than 2,000 integrations.

Freshsales

• Growth$9

  per user / month, billed annually ($11 billed monthly)

  For startups and small businesses: kanban view, contact lifecycle stages, built-in chat, email and phone, email templates and basic workflows.

• Pro$39

  per user / month, billed annually ($47 billed monthly)

  Adds contact scoring, deal insights, custom sales activities, territory management and sales sequences.

• Enterprise$59

  per user / month, billed annually ($71 billed monthly)

  Adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.

HubSpot

• Free Tools$0

  Up to 2 users and 1,000 contacts, with contact management, deal pipelines, live chat and reporting dashboards. No credit card required.

• Starter$20

  per seat / month; new customers from $7, billed annually

  A bundle of the Starter editions of the marketing, sales, service, content and data hubs. Removes HubSpot branding and includes 500 HubSpot Credits.

• Smart CRM Professional$45

  per seat / month, annual commitment ($50 billed monthly)

  CRM-only tier with up to 100 pipelines, 100 custom reports, 75 dashboards and 3,000 HubSpot Credits.

• Smart CRM Enterprise$75

  per seat / month

  CRM-only tier with up to 350 pipelines, 500 custom reports, 200 calculated properties and 5,000 HubSpot Credits.

• Sales Hub Professional$90

  per seat / month, annual commitment ($100 billed monthly)

  Sales Hub only: up to 300 customizable workflows, call transcription and playbooks. A one-time $1,500 onboarding fee is required.

• Sales Hub Enterprise$150

  per seat / month

  Sales Hub only: adds forecasting across team hierarchies and more advanced automation. A one-time $3,500 onboarding fee is required.

Freshsales

• Annual discount

  Save 20% with annual billing

  The pricing page's billing toggle advertises a 20% saving on annual plans. Growth is $9 per user a month billed annually against $11 billed monthly.

HubSpot

• Other savings

  New-customer Starter offer: from $7 per seat

  For a limited time, new customers pay $7 per seat a month billed annually, or $10 billed monthly, instead of the $20 list price for Starter. HubSpot gives no end date.

• Annual discount

  Lower seat price with an annual commitment

  Sales Hub Professional is $90 per seat a month on an annual commitment versus $100 paid monthly. Smart CRM Professional is $45 versus $50.

• Startups

  HubSpot for Startups: up to 90% off

  Startups with pre-seed to Series A funding can get 90% off in year one, 50% in year two and 25% in year three. Others tied to an approved partner get 30%, then 15%. Professional and Enterprise products only.

• Nonprofit

  40% off for eligible nonprofits

  New customers registered as nonprofits in North America, Australia or New Zealand get 40% off Professional and Enterprise products on a one-year contract. Starter is excluded.