Freshsales vs Salesmate

Freshsales

• Small sales teams that want calling, email and chat inside the CRM
• Teams already using Freshdesk or other Freshworks products
• Buyers looking for a low per-user entry price

Salesmate

• Small and mid-sized teams that want sales, marketing and support in one CRM
• Sales teams that call and text prospects from inside the CRM
• Teams that want to try every feature with colleagues before paying

Freshsales

• The pricing page lists no free plan; after the 21-day trial an account without a paid plan is suspended.
• Contact scoring, sales sequences and territory management need Pro at $39 per user / month billed annually.
• Monthly billing costs more: Growth is $11 instead of $9 per user, and Pro $47 instead of $39.
• Branded documents ($19 per user / month) and Freddy AI Agent ($49 per 100 sessions) are paid add-ons on every plan.

Salesmate

• There is no free plan; a paid plan is needed after the 15-day trial.
• Sequences, ticketing, team inbox, SSO and Sandy AI are not in Basic, and the power dialer needs Business.
• Calling, texting, extra Smart flow credits and AI agent credits cost extra on top of the per-user price.
• Salesmate states that all fees are non-refundable, including unused parts of a billing period.

Freshsales

Kanban deal pipeline

Contacts, accounts and deals are organized in kanban views with drag-and-drop cards, and each contact has a 360-degree view for context before a conversation.

Built-in phone, email and chat

Chat, email and phone are part of every plan, starting with Growth, so conversations happen and are tracked inside the CRM.

Freddy AI

Freddy scores contacts, surfaces deal insights and risk signals, resolves duplicate contacts and helps draft prospecting emails. Contact scoring and deal insights start at Pro.

Workflows and sales sequences

Basic workflows automate repetitive tasks from the Growth plan. Sales sequences for multi-step outreach are added on Pro.

Territories, forecasting and permissions

Pro adds territory management. Enterprise adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.

Mobile apps with offline use

The iPhone, iPad and Android apps handle contacts, accounts, deals, calls and email, and the App Store listing says the app can also be used offline.

Salesmate

Deal pipelines and contacts

Contacts, companies, deals, activities and conversations are managed in one place, with deal pipeline management and custom fields on every plan.

Email sync, templates and sequences

Full email sync with templates and tracking is in Basic. Automated multi-step sequences and a shared team inbox start on Pro.

Smart flows automation

Sales and marketing automations run as Smart flows on a monthly credit allowance: 5K per user on Basic, 10K on Pro and 15K on Business, with extra credits sold as an add-on.

Calling and texting

A paid add-on for making and receiving calls and texts inside the CRM, with numbers from $1.1 a month. Power dialer and voicemail drop need the Business plan.

Ticketing and support tools

Ticket management arrives on Pro, and Business adds surveys and service level agreements for customer support teams.

Sandy AI and Skara agents

The Sandy AI assistant is included from Pro. Skara AI agents have their own pricing tab and run on a credit system, with credits sold as an add-on.

Freshsales

• Growth$9

  per user / month, billed annually ($11 billed monthly)

  For startups and small businesses: kanban view, contact lifecycle stages, built-in chat, email and phone, email templates and basic workflows.

• Pro$39

  per user / month, billed annually ($47 billed monthly)

  Adds contact scoring, deal insights, custom sales activities, territory management and sales sequences.

• Enterprise$59

  per user / month, billed annually ($71 billed monthly)

  Adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.

Salesmate

• Basic$23

  per user / month, billed annually ($29 billed monthly)

  Contacts, deal pipelines, full email sync, meeting scheduler, web forms, standard reports and 5K Smart flow credits per user a month.

• Pro$39

  per user / month, billed annually ($49 billed monthly)

  Adds sequences, product and quote management, ticketing, team inbox, custom dashboards with goals, SSO, Sandy AI and 10K credits.

• Business$63

  per user / month, billed annually ($79 billed monthly)

  Adds custom modules, surveys, service level agreements, calculated fields, power dialer, voicemail drop and 15K credits.

• EnterpriseCustom

  Adds audit logs, IP restriction, a dedicated IP, a dedicated account manager and 24x7 support. Onboarding packages start from $1999.

Freshsales

• Annual discount

  Save 20% with annual billing

  The pricing page's billing toggle advertises a 20% saving on annual plans. Growth is $9 per user a month billed annually against $11 billed monthly.

Salesmate

• Annual discount

  Save up to 20% with annual billing

  The pricing page advertises up to 20% off for annual billing: Basic is $23 per user a month billed annually against $29 billed monthly.

• Startups

  Salesmate for Startups discounts

  Early-stage startups, typically pre-seed to Series A, can apply for discounted plan pricing, onboarding help and a sandbox environment. The discount amount is not published.