Session refund policy
Session's pages state no refund policy, and you cancel in your own settings.
Session refunds and cancellation
Ordinary · checked Oct 18, 2026
Session's terms page is a list of what Free and Pro include and nothing else: no refunds, no billing, no cancelling. Nowhere on the site is a refund mentioned, so assume there isn't one, and if you bought through the App Store it is Apple's decision anyway. Getting out is at least simple, a Manage Billing link in the app or the usual Subscriptions screen on your Apple device. Silence on refunds with an easy exit is the ordinary deal, so a C.
- Refund window
- None stated
- How you cancel
- Yourself, in settings
- Getting your money back
Its pages do not say.
- How to cancel Session
The support page says a subscription bought in the direct-download version is cancelled inside the app, under Settings, then Account, then Manage Billing. One bought through the App Store is cancelled in Apple's Subscriptions screen instead, on iOS or on a Mac. Session notes that the direct and App Store versions use different billing systems.
- Open the Session app you bought from, the direct-download version rather than the App Store one
- Open Settings, then Account
- Click Manage Billing
- If the subscription is not there, check you are signed in with the email you subscribed with
- What you keep afterwards
No page read says what happens to a Pro account after a cancellation, whether the paid features run to the end of the period or what becomes of the session history. The support page covers only deleting the account outright, which is done in the app under Settings, then Account, then Delete Account, and it does not say what is kept or for how long.
Stated on stayinsession.com- Renewals
The pricing page says subscriptions renew automatically unless they are cancelled, and that prices differ slightly by region. It mentions no reminder before a renewal and no refund after one. It also says the 7-day Pro trial given when you create an account starts no subscription, so nothing is charged when it runs out.
Stated on stayinsession.com
In your favour
- Pro can be tried for 7 days without starting a subscription, so nothing is charged at the end of it.
- Cancelling a direct purchase is a Manage Billing link inside the app, with nobody to write to.
- The support page spells out the cancelling steps for the App Store and the direct version separately.
- Deleting the account outright is a button in the app rather than a request by email.
Watch out for
- No page on the site mentions refunds at all, so assume there are none.
- Subscriptions renew by themselves, and nothing promises a reminder beforehand.
- Bought it in the App Store? Apple handles the billing, the cancelling and any refund.
- No page says whether Pro runs to the end of the period you paid for after you cancel.
Getting help from Session
Ordinary · checked Oct 18, 2026
This is a one-developer app and the support shows it, in both directions. There is an address to write to and a Discord to ask in, and the FAQ is honest enough to list known problems it says it cannot fix. What there isn't is any promise: no hours, no reply time, no ticket to track, and nothing that changes if you pay. That is where most small apps sit, and it's a C.
Ways to get help
Email
The support page gives an address to write to for any question, and the student discount is arranged the same way by writing in from a .edu address. No hours or reply time are given with it.
Stated on stayinsession.comHelp centre
The support page itself is the help centre: an FAQ grouped by subject, covering accounts and subscriptions, syncing, notifications, calendars, the website and app blockers, AppleScript and Shortcuts, and known issues on older versions of macOS.
Stated on stayinsession.comCommunity or forum
A Discord community channel, offered on the support page alongside the address as the other way to ask a question. A separate feature-request page collects and votes on ideas from the community.
Stated on stayinsession.com
Not listed on Session’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
Its pages do not say.
In your favour
- Free users get the same address, the same Discord and the same FAQ as anyone paying.
- The FAQ is unusually frank, listing known problems it marks as impossible to fix.
- Feature requests have their own page where the community can vote on them.
Watch out for
- No page states support hours or a target reply time.
- There is no ticket system, so a message you send has nothing to track it by.
- There is no phone line and no live chat.
- Nothing on the pages we read gives paying users a faster route than free ones.
What these two grades rest on. Read on 18 October 2026: Session's terms and conditions page, its pricing page and its support page, whose FAQ answers on cancelling a subscription, deleting an account and finding invoices were opened in a browser because they do not load without one. No refund policy was found on any of them. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Session refund and cancellation questions
Does Session give refunds?
Session's own pages state no refund policy, as read on Oct 18, 2026. Ask before you pay for a year.
How do I cancel Session?
The support page says a subscription bought in the direct-download version is cancelled inside the app, under Settings, then Account, then Manage Billing. One bought through the App Store is cancelled in Apple's Subscriptions screen instead, on iOS or on a Mac. Session notes that the direct and App Store versions use different billing systems. The steps its help page gives: 1. Open the Session app you bought from, the direct-download version rather than the App Store one. 2. Open Settings, then Account. 3. Click Manage Billing. 4. If the subscription is not there, check you are signed in with the email you subscribed with.
What happens to my data if I cancel Session?
No page read says what happens to a Pro account after a cancellation, whether the paid features run to the end of the period or what becomes of the session history. The support page covers only deleting the account outright, which is done in the app under Settings, then Account, then Delete Account, and it does not say what is kept or for how long.
How do I contact Session support?
Session's pages list these ways to get help: email, help centre and community or forum. No live chat or phone was listed, as read on Oct 18, 2026.
Does Session renew automatically?
The pricing page says subscriptions renew automatically unless they are cancelled, and that prices differ slightly by region. It mentions no reminder before a renewal and no refund after one. It also says the 7-day Pro trial given when you create an account starts no subscription, so nothing is charged when it runs out.
Can I try Session before paying?
Yes. 7 days of Pro free on creating an account, with no subscription started. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Session costs month to month on its pricing page. We read these policies; we haven’t asked Session for a refund or contacted its support.
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