The Siena AI Insider’s Guide
Everything we know about Siena AI in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Siena AI
The Insider’s Guide
AI customer service agent for ecommerce and consumer brands
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Siena AI’s own pages.
Made by Siena AI · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Siena AI’s own pages, its app-store listings and our grades. Every fact in it is on Siena AI’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.4
GPA, above 0 of the 66 other help desk and live chat tools we grade
Siena is an AI agent platform for consumer brands. Its Customer Service Agent answers shopper conversations and works inside an existing help desk such as Zendesk, Gorgias, Intercom or Gladly. The vendor also lists shopping, reviews and social agents plus conversation analytics. Pricing is a platform fee plus a charge per automated ticket.
To get you started, here are 8 things to know about Siena AI, taken from its own pages and our grades.
No store rating on record, and it has to be connected to your help desk after a form and a tailored quote.
- 1
Best for an AI agent on top of your help desk
Siena is an AI agent for consumer brands that answers shopper conversations inside a help desk you already have, such as Zendesk, Gorgias, Intercom or Gladly.
- 2
Paid plans start at $750 a month
As its pricing page puts it: $750 per month platform fee, plus $0.90 per automated ticket.
- 3
It runs on Web
Web.
- 4
Customer Service Agent
Replies to shopper conversations in a brand's own voice and handles order questions, and hands over to people when needed.
- 5
Works inside your help desk
Integrations list Zendesk, Gorgias, Intercom, Kustomer, Gladly and Dixa, so Siena sends and receives conversations there.
- 6
Ecommerce actions
Connects to Shopify, subscription tools such as Recharge and Skio, returns through Loop, and shipment tracking through AfterShip and others.
- 7
A 1.4 GPA, above 0 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Siena AI you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Siena AI at a glance
- Pricing
- Paid, from $750 per month platform fee, plus $0.90 per automated ticket
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Siena AI
- Category
- Help Desks & Live Chat
- Our grade
- 1.4 GPA, weak
The report card
Best for an AI agent on top of your help desk
Siena is an AI agent for consumer brands that answers shopper conversations inside a help desk you already have, such as Zendesk, Gorgias, Intercom or Gladly. It costs $750 a month plus $0.90 per automated ticket, has no free plan or trial, and does nothing without a help desk under it.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | $750 a month plus $0.90 per automated ticket, against a category middle of $29 per seat. It is an AI agent priced for volume, and the help desk it needs is a separate bill. |
| Free plan and trial | F | No free plan or trial on record. The $750 fee includes an unlimited sandbox. |
| Features | D | It is an AI agent, not a help desk: it needs Zendesk, Gorgias, Intercom or Gladly to work in. Some agents, such as Shopping, are marked coming soon. |
| Ease of use | C | No store rating on record, and it has to be connected to your help desk after a form and a tailored quote. |
| Platforms and integrations | B | Web only, with 8 listed integrations. No phone or desktop app on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Siena AI is for
- Fits if you run a consumer brand with a help desk already and many repeat tickets
- Works for a team that wants to pay per automated ticket
Who it is not for
- Skip it if you don't already have a help desk, as it works inside one
- Pricey if your volume is small, since $750 a month is due before the first ticket
- Tight if you want to try first: there is no free plan or trial, only a sandbox that comes with the fee
- Watch out: the vendor sends tailored pricing after a form, and some agents are marked coming soon
Good to know
Good for
- Shopify-style consumer brands with a high volume of repeat order questions
- Teams that want an AI layer on top of the help desk they already use
Worth knowing
- Siena is an AI agent, not a help desk: it needs a separate help desk such as Zendesk or Gorgias to work in.
- Cost has two parts: $750 a month plus $0.90 per automated ticket, per the pricing page; the page says the vendor sends tailored pricing after a form.
- No free plan or trial is listed, though the platform fee includes an unlimited sandbox.
- Some agents on the site, such as the Shopping Agent, are marked as coming soon.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$750
A month to start
Siena AI is a paid product, starting at $750 per month platform fee, plus $0.90 per automated ticket.
It is an AI agent priced for volume, and the help desk it needs is a separate bill.
Platform fee
$750
per month
Access to the core AI engine and an unlimited sandbox. Automated tickets are billed separately at $0.90 each, with onboarding and a dedicated Slack channel for support.
Read from siena.cx on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI customer service agent for ecommerce and consumer brands. Here is what it does, as its own site describes it, and what it covers: AI features, AI support agent.
It is an AI agent, not a help desk: it needs Zendesk, Gorgias, Intercom or Gladly to work in.
- Customer Service Agent
- Replies to shopper conversations in a brand's own voice and handles order questions, and hands over to people when needed.
- Works inside your help desk
- Integrations list Zendesk, Gorgias, Intercom, Kustomer, Gladly and Dixa, so Siena sends and receives conversations there.
- Ecommerce actions
- Connects to Shopify, subscription tools such as Recharge and Skio, returns through Loop, and shipment tracking through AfterShip and others.
- Analytics and QA
- Ask Siena and a Topics Explorer turn conversations into customer insights, and a quality assurance tool scores conversations automatically.
- More agents
- The site lists shopping, reviews and social agents alongside support; some are marked as coming soon.
Where it runs
- Web
What it works with
- Shopify
- Zendesk
- Gorgias
- Intercom
- Kustomer
- Gladly
- Recharge
- Klaviyo
Siena AI is made by Siena AI.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
0/66
Other help desk and live chat tools it is graded above
Siena AI's GPA of 1.4 is higher than 0 of the 66 other help desk and live chat tools we grade, and level with 1.
It stands best on platforms and integrations (B, above 6 of 66) and worst on free plan and trial (F, above 0).
Its paid plans start at $750 a month, against a middle price of $29 for the category: 56 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.0 out of 4. 51 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Siena AI’s own letter is outlined.
- DValue for moneyAbove 0 of 66
- FFree plan and trialAbove 0 of 66
- DFeaturesAbove 0 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Siena AI is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Siena AI you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 65 of the 66 other help desk and live chat tools grade higher. It costs $9,000 a year.
What you could not
- An AI model answering your customers from your own help articles.
- It plugs into other products, Shopify, Zendesk and Gorgias among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Siena AI’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Gorgias, Intercom, Zowie, Forethought and Eesel AI
The 5 tools Siena AI is most often weighed against, with where each one differs from it.
- 2.8GPA
Gorgias
Free trial · from $10/mo
Ecommerce help desk priced by tickets, with a paid-per-use AI agent.
- Only Gorgias lists iOS and Android apps.
- Gorgias also covers reports, help desk, live chat and help center.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- Only Intercom lists iOS and Android apps.
- Intercom also covers shared inbox, reports, help desk, live chat and help center.
- 1.6GPA
Zowie
Paid
Enterprise AI agents for customer service across voice, chat and email.
- Zowie also covers workflow automation, reports and chatbots.
- 1.4GPA
Forethought
Paid
Enterprise AI agents for support, sold by quote and joining Zendesk.
- Forethought also covers reports, help desk and chatbots.
- 1.8GPA
Eesel AI
Free trial · from $299/mo
AI agents for your help desk, priced by monthly credits.
- Only Eesel AI lists a browser extension.
- Eesel AI also covers reports, help desk and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Siena AI free?
No. Siena AI is a paid product, starting at $750 per month platform fee, plus $0.90 per automated ticket.
How much does Siena AI cost?
Siena AI lists one plan. Platform fee: $750 per month.
What platforms does Siena AI work on?
Siena AI is available on Web.
Does Siena AI have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Siena AI is listed for Web.
Does Siena AI have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Siena AI is listed for Web.
Is Siena AI open source?
Siena AI is not described as open source on its own site, as read on Nov 12, 2026.
What does Siena AI integrate with?
Siena AI's listing names Shopify, Zendesk, Gorgias, Intercom, Kustomer, Gladly, Recharge and Klaviyo.
Who makes Siena AI?
Siena AI is made by a company of the same name.
What are the alternatives to Siena AI?
The closest alternatives to Siena AI in our directory are Gorgias, Intercom, Zowie, Forethought and Eesel AI.
How does Siena AI compare with other help desk and live chat tools?
Siena AI's GPA of 1.4 is higher than 0 of the 66 other help desk and live chat tools we grade, and level with 1.
Is Siena AI good value for money?
ToolGPA grades Siena AI D for value for money. Its paid plans start at $750 a month, against a middle price of $29 for the category: 56 of the 57 others that charge start lower.
Could I make my own version of Siena AI?
To replace Siena AI you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Siena AI’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Siena AI's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Siena AI. Prices change, so check siena.cx before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Siena AI, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/siena-ai
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Siena AI: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/siena-ai
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/siena-ai/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Siena AI, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Siena AI’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Siena AI is a trademark of its owner, and this guide is not made, paid for or approved by Siena AI. Prices and plans change: check siena.cx before you buy.