Sunsama refund policy
Sunsama states a refund policy with no set window, and you cancel in your own settings.
Sunsama refunds and cancellation
Ordinary · checked Oct 12, 2026
No refunds here, full stop: the terms say all purchases are final. Getting out is easy, though. You cancel yourself in Billing, Sunsama makes a point of not hiding the button, and you keep using it until the cycle ends. That's the ordinary deal and an ordinary C. The thing to know is what comes after: 30 days on, your workspace data is deleted for good.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms of service say all purchases are final and no refunds will be provided, and give no exception. The billing help page says nothing more about refunds. It does say the 14-day trial takes no payment details, so nothing is charged unless you choose to upgrade.
Stated on sunsama.com- How to cancel Sunsama
You cancel in the app: Workspace settings, then Billing, then the Manage Billing button, which opens the customer portal. Billing sits under Workspace settings, not personal Settings, and only the workspace admin can change it. The pricing page says cancelling does not go through support: you are asked why and then given a button to cancel.
- Click Sunsama at the top left and open Workspace settings
- Open Billing, or go straight to the billing page of the web app
- Click the Manage Billing button to open the customer portal
- What you keep afterwards
You can keep using Sunsama until the end of the billing cycle, and it then does not renew. Thirty days after the subscription ends, the data in the workspace is permanently deleted, unless you buy a new subscription or start a new free trial. The FAQ says data can be exported from Settings, under Account Management.
Stated on help.sunsama.com- Renewals
The terms say an account set to auto-renew may be charged automatically for the renewal unless you tell the company you want to cancel or turn auto-renewal off. They promise at least 30 days' notice of a change in fees, mention no reminder before a renewal, and say all purchases are final.
Stated on sunsama.com
In your favour
- You cancel yourself in Billing. Sunsama says it asks why and then hands you the button.
- Cancel and you keep using it until the cycle you paid for ends.
- The trial takes no card, so you can't be charged by forgetting.
- You can export your data from Settings before you go.
Watch out for
- All purchases are final. The terms give no refund and no exception.
- Thirty days after your subscription ends, your workspace data is permanently deleted.
- It renews by itself, and the terms promise no reminder first.
- Only the workspace admin can cancel, because billing lives under Workspace settings.
Getting help from Sunsama
Ordinary · checked Oct 12, 2026
You can email Sunsama or message the team from inside the app, and there's a decent user manual and a Slack community. What's missing is any promise: no hours, no reply time, no phone. At this price we'd like to see a number. Still, an email address and good docs is where most tools sit, so it's a C.
Ways to get help
Email
The help page gives a support email address for any issue. The billing page sends discount requests and trial extensions to the same address.
Stated on help.sunsama.comHelp inside the app
An in-app messaging tool, found through the Command Palette, reaches the support team from inside Sunsama.
Stated on help.sunsama.comHelp centre
The User Manual covers setup, daily planning, integrations, billing, security and troubleshooting, and is open to everyone.
Stated on help.sunsama.comCommunity or forum
There is a Sunsama community on Slack. It has no permanent invite link, so you ask support to send you one.
Stated on help.sunsama.com
Not listed on Sunsama’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
Its pages do not say.
In your favour
- Two ways to reach a person: email, or the messaging tool inside the app.
- The user manual is thorough and has a whole section on billing.
- There's a Slack community if you'd rather ask other users.
Watch out for
- No hours and no reply time are stated anywhere.
- No phone support is mentioned on any page we read.
- The Slack community has no public invite link. You have to ask support for one.
What these two grades rest on. Read on 12 October 2026: Sunsama's terms of service, its pricing page and FAQ, and its help pages on billing, talking to a person, reporting issues and frequent questions. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Sunsama refund and cancellation questions
Does Sunsama give refunds?
The terms of service say all purchases are final and no refunds will be provided, and give no exception. The billing help page says nothing more about refunds. It does say the 14-day trial takes no payment details, so nothing is charged unless you choose to upgrade. This is Sunsama's own policy, as read on Oct 12, 2026.
How do I cancel Sunsama?
You cancel in the app: Workspace settings, then Billing, then the Manage Billing button, which opens the customer portal. Billing sits under Workspace settings, not personal Settings, and only the workspace admin can change it. The pricing page says cancelling does not go through support: you are asked why and then given a button to cancel. The steps its help page gives: 1. Click Sunsama at the top left and open Workspace settings. 2. Open Billing, or go straight to the billing page of the web app. 3. Click the Manage Billing button to open the customer portal.
What happens to my data if I cancel Sunsama?
You can keep using Sunsama until the end of the billing cycle, and it then does not renew. Thirty days after the subscription ends, the data in the workspace is permanently deleted, unless you buy a new subscription or start a new free trial. The FAQ says data can be exported from Settings, under Account Management.
How do I contact Sunsama support?
Sunsama's pages list these ways to get help: email, help inside the app, help centre and community or forum. No live chat or phone was listed, as read on Oct 12, 2026.
Does Sunsama renew automatically?
The terms say an account set to auto-renew may be charged automatically for the renewal unless you tell the company you want to cancel or turn auto-renewal off. They promise at least 30 days' notice of a change in fees, mention no reminder before a renewal, and say all purchases are final.
Can I try Sunsama before paying?
Yes. 14-day free trial with access to all features, no credit card required. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Sunsama costs month to month on its pricing page. We read these policies; we haven’t asked Sunsama for a refund or contacted its support.
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