The SupportPal Insider’s Guide
Everything we know about SupportPal in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
SupportPal
The Insider’s Guide
Self-hosted help desk with flat pricing and unlimited agents
Every plan, grade, refund rule and rival among help desk and live chat tools, read from SupportPal’s own pages.
Made by SupportPal Limited · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from SupportPal’s own pages, its app-store listings and our grades. Every fact in it is on SupportPal’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 25 of the 66 other help desk and live chat tools we grade
SupportPal is a help desk you install on your own server. It turns email, web forms, a help widget, Facebook messages and optional Twilio phone, SMS and WhatsApp into tickets in one inbox, with SLAs, a self-service knowledge area and reporting. One flat license covers unlimited operators, users and tickets.
To get you started, here are 9 things to know about SupportPal, taken from its own pages and our grades.
It is self-hosted, so you install, update and secure the server.
- 1
Best for a team wanting a self-hosted help desk
It has no hosted edition, support is by email only, and phone, SMS and WhatsApp need Twilio on top.
- 2
Paid plans start at $29.95 a month
As its pricing page puts it: $29.95 per month, self-hosted license for unlimited operators.
- 3
You can try it first
30-day free self-hosted trial, no card required
- 4
It runs on Web
Web.
- 5
Unified inbox
Web forms, email, a help widget, Facebook messages and the REST API all turn into tickets shown in a single filterable grid.
- 6
SLAs and business hours
Service level plans set first-response and resolution times, with due dates worked out from business hours and pausable when needed.
- 7
Multi-brand support
Several brands run from one installation, each with its own portal, logo, email templates and self-service area.
- 8
A 2.2 GPA, above 25 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace SupportPal you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
SupportPal at a glance
- Pricing
- Free trial, from $29.95 per month, self-hosted license for unlimited operators
- Free plan
- No
- Free trial
- 30-day free self-hosted trial, no card required
- Runs on
- Web
- Made by
- SupportPal Limited, since 2012
- Category
- Help Desks & Live Chat
- Our grade
- 2.2 GPA, fair
The report card
Best for a team wanting a self-hosted help desk
SupportPal is a help desk you host yourself, with unlimited operators for $29.95 a month or $299.95 a year. It has no hosted edition, support is by email only, and phone, SMS and WhatsApp need Twilio on top.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | $29.95 a month for unlimited operators is about $6 a seat for five agents, under 60% of the $19 where support tools start, but you must also pay for a server. |
| Free plan and trial | C | 30-day free trial of the self-hosted version, no card required. No free plan. |
| Features | C | Unified inbox, SLAs and business hours, multi-brand support, a self-service area and an add-ons marketplace. Phone, SMS and WhatsApp need Twilio, paid separately. |
| Ease of use | D | No store rating on record. It is self-hosted, so you install, update and secure the server. |
| Platforms and integrations | B | Web only, with 3 integrations on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who SupportPal is for
- Fits if you have a server and want a flat price for any number of agents
- Works for agencies that run several brands from one desk
Who it is not for
- Skip it if you want a hosted service, since the pricing page offers none
- Not for you if you have no one to run a server
- Watch out: removing the Powered by line costs $4.95 a month or $49.95 a year
- Watch out: support is by email only, a remote desktop session is $75 per 30 minutes, and extra IP addresses and Twilio are paid separately
Good to know
Good for
- Teams that must keep help desk data on their own server
- Support teams that would otherwise pay per operator
- Agencies running several brands from one installation
Worth knowing
- It is self-hosted only; the pricing page offers no hosted edition, and you run the server.
- Removing the Powered by line costs $4.95 a month or $49.95 a year extra.
- Support is by email only; a remote desktop session is $75 per 30 minutes.
- Additional IP addresses and Twilio phone, SMS and WhatsApp are paid separately.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$29.95
A month to start
SupportPal is a paid product with a free trial, starting at $29.95 per month, self-hosted license for unlimited operators.
Monthly license
$29.95
per month, one brand, unlimited operators
All features, unlimited tickets and users, email support and updates. Extra brands $9.95 a month each.
Annual license
$299.95
per year, one brand, unlimited operators
Same license billed yearly, marked as 2 months free; extra brands are $99.95 a year each.
Trying it first
30-day free self-hosted trial, no card required
Read from supportpal.com on Nov 12, 2026.
Ways to pay less
Annual discount
Two months free on annual billing
The annual license is $299.95 against $29.95 a month, which the pricing page labels as 2 months free.
Stated on supportpal.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Self-hosted help desk with flat pricing and unlimited agents. Here is what it does, as its own site describes it, and what it covers: self-hostable, public API, shared inbox, help desk, help center, ticketing.
Unified inbox, SLAs and business hours, multi-brand support, a self-service area and an add-ons marketplace.
- Unified inbox
- Web forms, email, a help widget, Facebook messages and the REST API all turn into tickets shown in a single filterable grid.
- SLAs and business hours
- Service level plans set first-response and resolution times, with due dates worked out from business hours and pausable when needed.
- Multi-brand support
- Several brands run from one installation, each with its own portal, logo, email templates and self-service area.
- Self-service area
- A knowledge area and an embeddable help widget let customers search articles before contacting support.
- Phone, SMS and WhatsApp
- Calls, SMS and WhatsApp messages can be handled through your own Twilio account, which needs an extra subscription.
- Add-ons marketplace
- Extra modules can be installed from a marketplace, and sensitive ticket fields can be encrypted or purged after closing.
Where it runs
- Web
What it works with
- Twilio
SupportPal is made by SupportPal Limited, and has been around since 2012.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
25/66
Other help desk and live chat tools it is graded above
SupportPal's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
It stands best on value for money (B, above 44 of 66) and worst on ease of use (D, above 0).
Its paid plans start at $29.95 a month, against a middle price of $29 for the category: 34 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.0 out of 4. 33 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. SupportPal’s own letter is outlined.
- BValue for moneyAbove 44 of 66
- CFree plan and trialAbove 18 of 66
- CFeaturesAbove 3 of 66
- DEase of useAbove 0 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. SupportPal is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace SupportPal you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $359.40 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- Selling tickets and checking them at the door.
- It plugs into other products, Twilio, Facebook and WhatsApp among them, and has an API.
- Hooks into the device itself: widgets.
What this rests on. SupportPal’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Hesk, osTicket, FreeScout, UVdesk and Jitbit Help Desk
The 5 tools SupportPal is most often weighed against, with where each one differs from it.
- 2.4GPA
Hesk
Free plan · from $29.99/mo
PHP help desk you host yourself, or a flat-fee cloud version.
- Hesk has a free plan. SupportPal does not, though it has a free trial.
- SupportPal also covers shared inbox.
- 2.2GPA
osTicket
Free plan · from $12/mo
Open-source support ticketing, self-hosted or as a cloud edition.
- osTicket has a free plan. SupportPal does not, though it has a free trial.
- osTicket is open source, according to its own site.
- SupportPal also covers help center and ticketing.
- 2.2GPA
FreeScout
Free
Free open-source help desk and shared mailbox you host yourself.
- FreeScout has a free plan. SupportPal does not, though it has a free trial.
- Only FreeScout lists iOS and Android apps.
- FreeScout is open source, according to its own site.
- 2.6GPA
UVdesk
Free plan · from $8/mo
Open-source help desk for online stores with hosted Pro and Enterprise.
- UVdesk has a free plan. SupportPal does not, though it has a free trial.
- UVdesk is open source, according to its own site.
- SupportPal also covers ticketing.
- 2.2GPA
Jitbit Help Desk
Free trial · from $24.92/mo
Ticketing system with cloud plans and a self-hosted license.
- Only Jitbit Help Desk lists iOS and Android apps.
- SupportPal also covers shared inbox.
- Jitbit Help Desk also covers live chat.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is SupportPal free?
No, SupportPal is a paid product, but you can try it first. 30-day free self-hosted trial, no card required.
How much does SupportPal cost?
SupportPal lists 2 plans. Monthly license: $29.95 per month, one brand, unlimited operators.
What platforms does SupportPal work on?
SupportPal is available on Web.
Does SupportPal offer any discounts?
SupportPal publicly lists the following: Two months free on annual billing.
Does SupportPal have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. SupportPal is listed for Web.
Does SupportPal have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. SupportPal is listed for Web.
Is SupportPal open source?
SupportPal is not described as open source on its own site, as read on Nov 12, 2026.
Can SupportPal be self-hosted?
Yes. SupportPal's own site says it can be run on a server of your own.
Does SupportPal have an API?
Yes. SupportPal offers a public API, according to its own site.
What does SupportPal integrate with?
SupportPal's listing names Twilio, Facebook and WhatsApp. A listing names up to eight integrations, so it may connect to more.
Who makes SupportPal?
SupportPal is made by SupportPal Limited. It dates from 2012.
What are the alternatives to SupportPal?
The closest alternatives to SupportPal in our directory are Hesk, osTicket, FreeScout, UVdesk and Jitbit Help Desk.
How does SupportPal compare with other help desk and live chat tools?
SupportPal's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
Is SupportPal good value for money?
ToolGPA grades SupportPal B for value for money. Its paid plans start at $29.95 a month, against a middle price of $29 for the category: 34 of the 57 others that charge start lower.
Could I make my own version of SupportPal?
To replace SupportPal you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from SupportPal’s own pages on Nov 12, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from SupportPal's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by SupportPal Limited. Prices change, so check supportpal.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- SupportPal, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/supportpal
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "SupportPal: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/supportpal
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/supportpal/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after SupportPal, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what SupportPal’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. SupportPal is a trademark of its owner, and this guide is not made, paid for or approved by SupportPal Limited. Prices and plans change: check supportpal.com before you buy.