SupportPal vs UVdesk (2026): which should you pick?
As of Nov 13, 2026, UVdesk grades higher than SupportPal: 2.6 against 2.2 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
UVdesk grades higher on the free plan and ease of use. They get the same grade on value for money, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
SupportPal
Self-hosted help desk with flat pricing and unlimited agents
UVdesk
Open-source help desk for online stores with hosted Pro and Enterprise
Which one is for you
Pick SupportPal if
- Fits if you have a server and want a flat price for any number of agents
- Works for agencies that run several brands from one desk
Look elsewhere if
- Skip it if you want a hosted service, since the pricing page offers none
- Not for you if you have no one to run a server
- Watch out: removing the Powered by line costs $4.95 a month or $49.95 a year
- Watch out: support is by email only, a remote desktop session is $75 per 30 minutes, and extra IP addresses and Twilio are paid separately
Pick UVdesk if
- Fits if you sell online and want a help desk tied to your store
- Works for a developer who can run a PHP app on their own server
Look elsewhere if
- Skip it if you don't want to run a server, as the free edition is self-managed
- Tight if you're one person on hosted, because it needs at least 2 agents
- Watch out: the pricing page shows Pro and Enterprise feature lists in short form, so check the plan comparison
- Watch out: full portal customization and unlimited mailboxes need Enterprise at $15 an agent
How we grade them
| 2.2GPASupportPalFair | 2.6GPAUVdeskGood | |
|---|---|---|
| Value for money | B$29.95 a month for unlimited operators is about $6 a seat for five agents, under 60% of the $19 where support tools start, but you must also pay for a server. | BHosted Pro is $8 per agent a month billed annually, but sold in a minimum of 2 agents, so the floor is $16 a month, inside the cheapest quarter ($19). One person pays that. |
| Free plan and trial | C30-day free trial of the self-hosted version, no card required. No free plan. | BThe open-source edition is free with unlimited agents, and Pro and Enterprise have a 30-day trial. Self-hosting means you pay for the server. |
| Features | CUnified inbox, SLAs and business hours, multi-brand support, a self-service area and an add-ons marketplace. Phone, SMS and WhatsApp need Twilio, paid separately. | CTicketing aimed at ecommerce sellers, with ecommerce integrations, agent reports and a form builder on Pro. The pricing page shows the feature lists only in short form. |
| Ease of use | DNo store rating on record. It is self-hosted, so you install, update and secure the server. | CNo store rating on record, and the free edition is a PHP app you install and keep running yourself. |
| Platforms and integrations | BWeb only, with 3 integrations on record. | BWeb only, with 8 listed integrations. No phone or desktop app on record. |
| Best for | a team wanting a self-hosted help desk | an ecommerce help desk you can host yourself |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: SupportPal and UVdesk. How we grade
Price against what you get
SupportPal starts at $29.95 a month and scores 2.0 out of 4 on features, ease of use and platforms. UVdesk starts at $8 a month for each person and scores 2.3.
UVdesk scores higher and starts $21.95 a month lower. Of the other help desk and live chat tools on the chart, 33 score higher than SupportPal for less, and 3 score higher than UVdesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- UVdesk is open source, according to its own site.
- SupportPal also covers ticketing.
- UVdesk also covers forms.
At a glance
| SupportPal | UVdesk | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $29.95 per month, self-hosted license for unlimited operators | $8 per agent / month, billed annually ($11 billed monthly) |
| Free plan | None | UVdesk Open Source: free to download and host on your own server, with unlimited agents. |
| Free trial | 30-day free self-hosted trial, no card required | 30-day free trial of Pro and Enterprise |
| Web | ||
| Made by | SupportPal Limited | Webkul Software Pvt Ltd |
| Price read from | supportpal.com | uvdesk.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
SupportPal
- It is self-hosted only; the pricing page offers no hosted edition, and you run the server.
- Removing the Powered by line costs $4.95 a month or $49.95 a year extra.
- Support is by email only; a remote desktop session is $75 per 30 minutes.
- Additional IP addresses and Twilio phone, SMS and WhatsApp are paid separately.
UVdesk
- Hosted plans need at least 2 agents.
- Free open-source installs are self-managed: you run the server and updates.
- The pricing page shows the Pro and Enterprise feature lists in short form, so check the plan comparison before choosing.
Key features
SupportPal
- Unified inbox
- Web forms, email, a help widget, Facebook messages and the REST API all turn into tickets shown in a single filterable grid.
- SLAs and business hours
- Service level plans set first-response and resolution times, with due dates worked out from business hours and pausable when needed.
- Multi-brand support
- Several brands run from one installation, each with its own portal, logo, email templates and self-service area.
- Self-service area
- A knowledge area and an embeddable help widget let customers search articles before contacting support.
- Phone, SMS and WhatsApp
- Calls, SMS and WhatsApp messages can be handled through your own Twilio account, which needs an extra subscription.
- Add-ons marketplace
- Extra modules can be installed from a marketplace, and sensitive ticket fields can be encrypted or purged after closing.
UVdesk
- Ticket management
- Email, website forms and marketplace messages become tickets, with workflow rules, saved replies and agent privileges.
- Ecommerce order lookup
- Apps fetch order details from stores such as Magento, Shopify, OpenCart, PrestaShop and WordPress so agents see the order beside the ticket.
- Marketplace channels
- Connects marketplaces such as Amazon, eBay, Etsy and Flipkart, plus mailboxes like Gmail, Yahoo and Hotmail.
- Form builder
- Design contact, feedback and suggestion forms for a website; the form builder app comes with Pro.
- Knowledgebase
- A knowledgebase is part of the product; the Enterprise plan makes it unlimited.
Plans
SupportPal
Monthly license$29.95
per month, one brand, unlimited operators
All features, unlimited tickets and users, email support and updates. Extra brands $9.95 a month each.
Annual license$299.95
per year, one brand, unlimited operators
Same license billed yearly, marked as 2 months free; extra brands are $99.95 a year each.
UVdesk
Open Source$0
Free forever with unlimited agents. You host it on your own server and manage it yourself.
Pro$8
per agent / month, billed annually ($11 billed monthly)
Hosted, minimum 2 agents. Adds ecommerce multichannel integration, agent performance reports, form builder and file viewer apps, and data import.
Enterprise$15
per agent / month, billed annually ($18 billed monthly)
Hosted, minimum 2 agents. Adds full portal customization, unlimited mailboxes and an unlimited knowledgebase.
Ways to pay less
SupportPal
- Annual discount
Two months free on annual billing
The annual license is $299.95 against $29.95 a month, which the pricing page labels as 2 months free.
UVdesk
No public discounts listed.
Common questions
Which is cheaper, SupportPal or UVdesk?
As of Nov 12, 2026, SupportPal starts at $29.95 per month, self-hosted license for unlimited operators, and UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, SupportPal or UVdesk?
As of Nov 12, 2026, only UVdesk has a free plan. SupportPal does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.