Trello refund policy
Trello's longest stated refund window is 30 days, and you cancel in your own settings.
Trello refunds and cancellation
Good · checked Oct 18, 2026
Thirty days to change your mind after upgrading a Workspace, on monthly and yearly billing alike, and that is Atlassian's written policy rather than a sales line. A Workspace admin cancels on the billing page, the paid features run to the end of the period, and no board is deleted on the way out. Two things keep it off an A: the window covers a first purchase only, and you have to ask Atlassian for the money instead of clicking for it.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
Trello's billing article says refunds are available within the first 30 days of upgrading a Workspace. Atlassian's cloud licensing page is precise: refunds are only available within the first paid month after the trial for monthly subscriptions and within 30 days of payment for annual ones, after which none can be offered, and you contact Atlassian to request one. The cloud terms say fees are otherwise nonrefundable.
Stated on atlassian.com- How to cancel Trello
A Workspace admin cancels from the Workspace's Billing page in the web version of Trello by selecting Cancel at the bottom; the plan then ends at the close of the billing period and the Workspace becomes free. Trello says the desktop and mobile apps cannot manage subscriptions. An Enterprise plan is changed by contacting your advocate or raising a ticket, and cancelling a trial early goes through billing support.
- Open Trello in a web browser and select the Trello logo in the header
- Select the Workspace you want to cancel
- Select Billing
- Select Cancel at the bottom of the page
- What you keep afterwards
Trello says a Workspace keeps its paid features until the end of the billing period. After that the 10 most active boards stay open and the rest are closed but not deleted, boards become view-only until the Workspace is back under 10 collaborators, and data from paid features is hidden rather than deleted. Trello tells you to export your data before downgrading, or upgrade again to see it.
Stated on support.atlassian.com- Renewals
Atlassian's cloud terms say a subscription term renews automatically at its then-current rates, for a term equal to the last one or twelve months where the last was a year or more, and that either side may decline to renew by giving notice before the term ends, through account settings or by contacting support. No notice period and no reminder are stated, and no credit is given for cancelling mid-cycle.
Stated on atlassian.com
In your favour
- Thirty days to change your mind after upgrading, on monthly and yearly billing alike.
- A Workspace admin cancels on the billing page, and the plan runs to the end of the period.
- Nothing is deleted when you drop to free: the extra boards are closed, not thrown away.
- Data from paid features is hidden rather than destroyed, and comes back if you upgrade again.
Watch out for
- You have to contact Atlassian to ask for the refund; there is no button for it.
- After the 30 days, the licensing page says refunds cannot be offered at all.
- Back on free, only the 10 most active boards stay open and the rest are closed.
- Boards go view-only until the Workspace is under 10 collaborators, so export before you downgrade.
Getting help from Trello
Good · checked Oct 18, 2026
Pay for Trello and you can raise a ticket with Atlassian, which is unusually open about what that buys: 9 hours a day Monday to Friday on Standard, a first reply inside two business hours when the app is down, two business days for a simple question, and round-the-clock cover for the worst problems on Premium. No chat anywhere, phone only on Enterprise, and free Workspaces get the forum. A good B.
Ways to get help
Phone
Enterprise customers get a dedicated phone number and a dedicated senior support team. The same comparison lists phone support as not available on Standard or Premium.
Stated on confluence.atlassian.comContact form or ticket
Support requests go to Atlassian's cloud support team. The support offerings page says the people entitled to raise them are the product and site admins of Standard, Premium and Enterprise sites, and Trello's help articles point to a contact form for billing questions.
Stated on confluence.atlassian.comHelp centre
Trello's documentation on Atlassian Support, open to anyone without signing in, covering using Trello, administration, billing and cancelling a plan.
Stated on support.atlassian.comCommunity or forum
The Atlassian Community's Trello space, a public forum of questions, discussions and articles, which the pricing table gives as the support that comes with the Free plan.
Stated on community.atlassian.com
Not listed on Trello’s pages: live chat.
- When people answer
Atlassian's support offerings page gives technical support hours of 9 hours a day, Monday to Friday, on Standard; on Premium, around the clock for an application-down issue, 24/5 for serious degradation and 9 hours Monday to Friday for lesser ones; and around the clock on Enterprise. Trello's pricing table words the same thing as local business hours, 24/5 and 24/7.
Stated on confluence.atlassian.com- How fast it says it replies
The same page states initial response targets by severity. On Standard it aims at 2 business hours for an application down, 6 business hours for serious degradation, 1 business day for moderate impact, 2 business days for low impact and 3 business days for how-to questions. Premium aims at 1 hour for an application down, Enterprise at 30 minutes.
Stated on confluence.atlassian.com- What depends on your plan
Trello's pricing table gives community support on Free, local business hours on Standard, 24/5 premium support on Premium and 24/7 enterprise admin support on Enterprise. Atlassian adds that support is bundled with the paid licence, that only product and site admins may raise requests, and that a dedicated senior team and a phone number come only with Enterprise.
Stated on trello.com
In your favour
- Atlassian publishes its first-reply targets by severity, which most tools never do.
- Premium buys round-the-clock cover when the app is down, not just office hours.
- The documentation and the community forum are open to everyone, free users included.
- Standard support is included in the price rather than sold as an add-on.
Watch out for
- Free Workspaces get the forum and the docs: no ticket, no person.
- Only product and site admins may raise a support request, so everyone else has to ask one of them.
- There is no live chat at all, and the phone number comes only with Enterprise.
- On Standard a low-impact question has a two-business-day target, and a how-to three.
What these two grades rest on. Read on 18 October 2026: Trello's help articles on changing or cancelling a plan and on how billing works, Atlassian's cloud licensing page with its cancellations and returns section, the Atlassian cloud terms of service, the Atlassian support offerings comparison, the Trello pricing page, Trello's documentation site and the Atlassian Community. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Trello refund and cancellation questions
Does Trello give refunds?
Trello's billing article says refunds are available within the first 30 days of upgrading a Workspace. Atlassian's cloud licensing page is precise: refunds are only available within the first paid month after the trial for monthly subscriptions and within 30 days of payment for annual ones, after which none can be offered, and you contact Atlassian to request one. The cloud terms say fees are otherwise nonrefundable. This is Trello's own policy, as read on Oct 18, 2026.
How do I cancel Trello?
A Workspace admin cancels from the Workspace's Billing page in the web version of Trello by selecting Cancel at the bottom; the plan then ends at the close of the billing period and the Workspace becomes free. Trello says the desktop and mobile apps cannot manage subscriptions. An Enterprise plan is changed by contacting your advocate or raising a ticket, and cancelling a trial early goes through billing support. The steps its help page gives: 1. Open Trello in a web browser and select the Trello logo in the header. 2. Select the Workspace you want to cancel. 3. Select Billing. 4. Select Cancel at the bottom of the page.
What happens to my data if I cancel Trello?
Trello says a Workspace keeps its paid features until the end of the billing period. After that the 10 most active boards stay open and the rest are closed but not deleted, boards become view-only until the Workspace is back under 10 collaborators, and data from paid features is hidden rather than deleted. Trello tells you to export your data before downgrading, or upgrade again to see it.
How do I contact Trello support?
Trello's pages list these ways to get help: phone, contact form or ticket, help centre and community or forum. Atlassian's support offerings page gives technical support hours of 9 hours a day, Monday to Friday, on Standard; on Premium, around the clock for an application-down issue, 24/5 for serious degradation and 9 hours Monday to Friday for lesser ones; and around the clock on Enterprise. Trello's pricing table words the same thing as local business hours, 24/5 and 24/7. The same page states initial response targets by severity. On Standard it aims at 2 business hours for an application down, 6 business hours for serious degradation, 1 business day for moderate impact, 2 business days for low impact and 3 business days for how-to questions. Premium aims at 1 hour for an application down, Enterprise at 30 minutes. No live chat was listed, as read on Oct 18, 2026.
Does Trello renew automatically?
Atlassian's cloud terms say a subscription term renews automatically at its then-current rates, for a term equal to the last one or twelve months where the last was a year or more, and that either side may decline to renew by giving notice before the term ends, through account settings or by contacting support. No notice period and no reminder are stated, and no credit is given for cancelling mid-cycle.
Can I try Trello before paying?
Yes. 14-day free trial of Trello Premium for any Workspace. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Trello costs month to month on its pricing page. We read these policies; we haven’t asked Trello for a refund or contacted its support.
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