The Unthread Insider’s Guide
Everything we know about Unthread in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Unthread
The Insider’s Guide
AI helpdesk that tracks support requests in Slack and Teams
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Unthread’s own pages.
Made by Get Turnout, Inc. · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Unthread’s own pages, its app-store listings and our grades. Every fact in it is on Unthread’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 3 of the 66 other help desk and live chat tools we grade
Unthread is a helpdesk built around Slack and Microsoft Teams. It captures requests from chat channels, email, a customer portal and live chat, then uses AI agents, a self-updating knowledge base and workflows to answer or route them. Teams use it for customer support as well as IT and HR requests.
To get you started, here are 9 things to know about Unthread, taken from its own pages and our grades.
No store rating on record, and channels, SLAs and AI agents need setting up.
- 1
Best for a help desk that lives in Slack
Unthread is a help desk built around Slack and Microsoft Teams, with email, a portal and live chat feeding AI agents and a self-updating knowledge base.
- 2
Paid plans start at $85 a month for each person
As its pricing page puts it: $85 per agent / month, shown with the annual-billing toggle selected.
- 3
You can try it first
14-day free trial on all plans
- 4
It runs on Web
Web.
- 5
Slack and Teams intake
Tickets are tracked from Slack or Microsoft Teams channels, or users can message a support bot directly to open one privately.
- 6
Other channels
Support email, a customer portal and live chat feed the same ticket record.
- 7
Agentic AI
AI answers questions from your knowledge and resolves tickets. An automation builder for it is on the Business plan.
- 8
A 1.8 GPA, above 3 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Unthread you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Unthread at a glance
- Pricing
- Free trial, from $85 per agent / month, shown with the annual-billing toggle selected
- Free plan
- No
- Free trial
- 14-day free trial on all plans
- Runs on
- Web
- Made by
- Get Turnout, Inc.
- Category
- Help Desks & Live Chat
- Our grade
- 1.8 GPA, weak
The report card
Best for a help desk that lives in Slack
Unthread is a help desk built around Slack and Microsoft Teams, with email, a portal and live chat feeding AI agents and a self-updating knowledge base. Pro is $85 an agent in a minimum of 5 seats, with conversation limits, and the plans with SSO and automation have no published price.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | $85 per agent a month in a minimum of 5 seats makes the floor $425 a month, and $85 is right at the category's dearest tenth ($89). |
| Free plan and trial | D | A 14-day trial on all plans, but the listing doesn't say whether it needs a card. There is no free plan. |
| Features | C | Slack and Teams requests, email, a portal, live chat, SLAs and AI agents. The listing's gap: the AI automation builder, SSO and custom roles are on Business, which has no price. |
| Ease of use | C | No store rating on record, and channels, SLAs and AI agents need setting up. |
| Platforms and integrations | B | Web only, with 8 listed integrations. No phone or desktop app on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Unthread is for
- Fits if your team and customers both live in Slack or Teams
- Works for a team of five or more that wants SLAs and a portal
Who it is not for
- Tight if you're under 5 people, as Pro is sold in a minimum of 5 seats
- Skip it if you want a price for Business or Enterprise, as neither has one
- Watch out: Pro has conversation limits, and the monthly-billing price wasn't shown on the page
- Watch out: SSO, custom roles and the AI automation builder are on Business
Good to know
Good for
- Companies whose customers or employees already ask for help in Slack or Teams
- Teams combining customer support with internal IT and HR requests
Worth knowing
- The Pro plan is sold in a minimum of 5 seats and has conversation limits, per the pricing page.
- The pricing page was read with the annual toggle selected; the monthly-billing price was not shown in the page text.
- SSO, the AI automation builder and custom roles are on Business, which has no published price.
- Business and Enterprise are sold through the vendor; the pricing page has no figure for either.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$85
A month to start, for each person
Unthread is a paid product with a free trial, starting at $85 per agent / month, shown with the annual-billing toggle selected.
Pro
$85
per agent / month, annual toggle shown (monthly rate not read)
Minimum 5 seats, conversation limits apply. Includes SLAs, Slack inbox and broadcasts, customer portal, knowledge base sync, CSAT surveys and CRM integrations.
Business
Custom
Adds an AI automation builder, self-learning documentation, a dedicated solutions engineer, custom roles, SSO, custom integrations and HRIS sync.
Enterprise
Custom
Adds dedicated hosting, data residency, LDAP integration, HIPAA and BAAs, and a custom MSA.
Trying it first
14-day free trial on all plans
Read from unthread.io on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI helpdesk that tracks support requests in Slack and Teams. Here is what it does, as its own site describes it, and what it covers: shared inbox, workflow automation, help desk, live chat, help center, AI support agent.
Slack and Teams requests, email, a portal, live chat, SLAs and AI agents.
- Slack and Teams intake
- Tickets are tracked from Slack or Microsoft Teams channels, or users can message a support bot directly to open one privately.
- Other channels
- Support email, a customer portal and live chat feed the same ticket record.
- Agentic AI
- AI answers questions from your knowledge and resolves tickets. An automation builder for it is on the Business plan.
- Self-learning knowledge
- Documentation drafts are generated from resolved conversations, so the knowledge base updates from past tickets.
- SLAs, on-call and analytics
- Live SLA tracking, on-call rotations that route by availability, and reports on deflection, CSAT and recurring gaps.
Where it runs
- Web
What it works with
- Slack
- Microsoft Teams
- Jira
- Linear
- HubSpot
- Salesforce
- Zendesk
- Intercom
Unthread is made by Get Turnout, Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
3/66
Other help desk and live chat tools it is graded above
Unthread's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on platforms and integrations (B, above 6 of 66) and worst on value for money (D, above 0).
Its paid plans start at $85 a month for each person, against a middle price of $29 for the category: 49 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 22 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Unthread’s own letter is outlined.
- DValue for moneyAbove 0 of 66
- DFree plan and trialAbove 11 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Unthread is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Unthread you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $1,020 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
What this rests on. Unthread’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Thena, Plain, Pylon, Zendesk and Freshservice
The 5 tools Unthread is most often weighed against, with where each one differs from it.
- 1.8GPA
Thena
From $29/mo
Ticketing and AI support agents for B2B teams working in Slack.
- Unthread also covers workflow automation.
- 2.0GPA
Plain
Free trial · from $45/mo
Support platform for B2B teams, built around Slack and AI agents.
- 2.0GPA
Pylon
Free trial · from $89/yr
B2B support platform that works across Slack, Teams and email.
- Unthread also covers workflow automation.
- Pylon also covers whatsApp messaging.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Zendesk lists iOS and Android apps.
- Unthread also covers shared inbox and workflow automation.
- Zendesk also covers reports.
- 2.4GPA
Freshservice
Free trial · from $19/mo
IT service desk for employee requests, assets and changes.
- Only Freshservice lists iOS and Android apps.
- Unthread also covers shared inbox and live chat.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Unthread free?
No, Unthread is a paid product, but you can try it first. 14-day free trial on all plans.
How much does Unthread cost?
Unthread lists 3 plans. Pro: $85 per agent / month, annual toggle shown (monthly rate not read).
What platforms does Unthread work on?
Unthread is available on Web.
Does Unthread have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Unthread is listed for Web.
Does Unthread have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Unthread is listed for Web.
Is Unthread open source?
Unthread is not described as open source on its own site, as read on Nov 12, 2026.
What does Unthread integrate with?
Unthread's listing names Slack, Microsoft Teams, Jira, Linear, HubSpot, Salesforce, Zendesk and Intercom.
Who makes Unthread?
Unthread is made by Get Turnout, Inc.
What are the alternatives to Unthread?
The closest alternatives to Unthread in our directory are Thena, Plain, Pylon, Zendesk and Freshservice.
How does Unthread compare with other help desk and live chat tools?
Unthread's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
Is Unthread good value for money?
ToolGPA grades Unthread D for value for money. Its paid plans start at $85 a month for each person, against a middle price of $29 for the category: 49 of the 57 others that charge start lower.
Could I make my own version of Unthread?
To replace Unthread you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Unthread’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Unthread's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Get Turnout, Inc. Prices change, so check unthread.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Unthread, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/unthread
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Unthread: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/unthread
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/unthread/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Unthread, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Unthread’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Unthread is a trademark of its owner, and this guide is not made, paid for or approved by Get Turnout, Inc. Prices and plans change: check unthread.io before you buy.