The Usersnap Insider’s Guide
Everything we know about Usersnap in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Usersnap
The Insider’s Guide
Customer feedback collection and product evidence platform
Every plan, grade, refund rule and rival among project management tools, read from Usersnap’s own pages.
Made by Usersnap · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Usersnap’s own pages, its app-store listings and our grades. Every fact in it is on Usersnap’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 14 of the 149 other project management tools we grade
Usersnap collects feedback from website and app users through widgets, surveys, screenshots and a browser extension, and pulls in conversations from tools such as Zoom, Gong and Intercom. AI features group feedback by topic and sentiment, and an opportunity board turns it into a prioritized list that syncs with issue trackers. Every plan except Enterprise has a fixed number of projects, and the Starter plan includes two dashboard seats.
To get you started, here are 9 things to know about Usersnap, taken from its own pages and our grades.
Widgets and channels have to be built and installed on your site.
- 1
Best for collecting visual feedback on a website
Usersnap collects feedback through widgets, screenshots and video.
- 2
Paid plans start at $49 a month
As its pricing page puts it: $49 per month, billed annually ($59 billed monthly).
- 3
You can try it first
Free trial, no credit card needed; setting up 2 channels and collecting 20 feedback items unlocks 1 free month of Premium
- 4
It runs on Web
Web, with a browser extension too.
- 5
Feedback widgets and surveys
One code snippet puts feedback widgets and targeted surveys on a site; surveys can use conditional questions and target by URL, time on page or events.
- 6
Screenshots and video feedback
Users annotate screenshots or record screen and audio, and each report carries browser, device and console-error data.
- 7
Channels
Ingests conversations from tools such as Gong, Zoom, Intercom and ServiceNow and turns them into structured feedback; channels start on the Growth plan.
- 8
A 2.0 GPA, above 14 of 149
That is against the other project management tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Usersnap you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
Usersnap at a glance
- Pricing
- Free trial, from $49 per month, billed annually ($59 billed monthly)
- Free plan
- No
- Free trial
- Free trial, no credit card needed; setting up 2 channels and collecting 20 feedback items unlocks 1 free month of Premium
- Runs on
- Web, Browser extension
- Made by
- Usersnap
- Category
- Project Management
- Our grade
- 2.0 GPA, fair
The report card
Best for collecting visual feedback on a website
Usersnap collects feedback through widgets, screenshots and video. There is no free plan, Starter has only 2 seats and no channels, and a team of five lands on Growth at $129 a month.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Starter is $49 a month for 2 seats with no channels. A team of five needs Growth at $129, about $26 a head, above the $15.95 where the dearer quarter starts. |
| Free plan and trial | C | A trial with no card. Setting up 2 channels and 20 feedback items unlocks a free month of Premium. No free plan. |
| Features | C | Widgets, surveys, screenshot and video feedback, an opportunity board and Jira and Slack links. The mobile SDK is Premium only and has no visual feedback. |
| Ease of use | C | No store rating on record. Widgets and channels have to be built and installed on your site. |
| Platforms and integrations | B | Web and a browser extension, with Jira, Azure DevOps, Slack, Linear, Zendesk and Salesforce links. No desktop or phone apps. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Usersnap is for
- Fits if you want screenshots and notes from users on your own site
- Works for teams that file feedback straight into Jira or Linear
Who it is not for
- Skip it if you want a free plan, as there is none
- Tight if you pick Starter, with 2 seats and no channels
- Pricey if you add AI analysis, an add-on on Starter and Growth
- Watch out: plans have page-view caps of 100,000 on Starter and 500,000 on Growth
Good to know
Good for
- Product teams collecting and prioritizing user feedback
- Teams that want annotated bug reports with browser details sent to Jira or Azure DevOps
- Larger groups, since Growth and above have unlimited seats
Worth knowing
- The pricing page displayed euros from this machine (EUR 49 to 459 monthly); the dollar figures come from the USD prices embedded in the same page.
- There is no free plan; Starter has no channels and AI analysis is an add-on on Starter and Growth.
- Starter is limited to 2 seats, and plans carry page-view caps (100,000 on Starter, 500,000 on Growth).
- A mobile app SDK is listed only from Premium, and the SDK does not support visual feedback.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$49
A month to start
Usersnap is a paid product with a free trial, starting at $49 per month, billed annually ($59 billed monthly).
Starter
$49
per month for 2 seats, billed annually ($59 billed monthly)
2 seats, 2 projects, 2 announcements, the opportunity board and integrations with Slack, Jira, Azure DevOps, Linear and others.
Growth
$129
per month with unlimited seats, billed annually ($159 billed monthly)
10 projects, 10 announcements, 20 channel sources, segments, email automations and 500,000 page views.
Professional
$209
per month with unlimited seats, billed annually ($259 billed monthly)
20 projects, 40 channel sources, 200 AI sentiment processing, public boards, spaces and data export.
Premium
$449
per month with unlimited seats, billed annually ($549 billed monthly)
50 projects, 100 channel sources, 300 AI sentiment processing, custom branding, permission management and a mobile app SDK.
Enterprise
Custom
Custom projects, channels and analytics credits, SSO and SAML, a 99.9% uptime SLA and custom AI. Sold through sales.
Trying it first
Free trial, no credit card needed; setting up 2 channels and collecting 20 feedback items unlocks 1 free month of Premium
Read from usersnap.com on Nov 13, 2026.
Ways to pay less
Annual discount
Yearly billing
The pricing page offers a yearly subscription and says it saves up to 3 months compared with monthly billing.
Stated on usersnap.comNonprofit
30% off for NGOs and educational institutions
The pricing FAQ says non-profits and educational institutions get a 30% discount on request.
Stated on usersnap.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
2
Places it runs: Web and Browser extension
Customer feedback collection and product evidence platform. Here is what it does, as its own site describes it, and what it covers: public API, AI features, workflow automation, screenshots, surveys.
Widgets, surveys, screenshot and video feedback, an opportunity board and Jira and Slack links.
- Feedback widgets and surveys
- One code snippet puts feedback widgets and targeted surveys on a site; surveys can use conditional questions and target by URL, time on page or events.
- Screenshots and video feedback
- Users annotate screenshots or record screen and audio, and each report carries browser, device and console-error data.
- Channels
- Ingests conversations from tools such as Gong, Zoom, Intercom and ServiceNow and turns them into structured feedback; channels start on the Growth plan.
- AI analysis
- Topic, sentiment and root-cause analysis plus an AI chat assistant; the processing quotas rise with the plan, and smaller plans can add them as paid add-ons.
- Opportunity board and roadmaps
- Scored, prioritized opportunities with two-way sync to Jira, Azure DevOps and Asana, plus public roadmaps and announcements.
- MCP connector
- Lets AI tools such as ChatGPT, Claude and Cursor query a Usersnap workspace.
Where it runs
- Web
- Browser extension
What it works with
- Jira
- Azure DevOps
- Slack
- Linear
- Zendesk
- Salesforce
- Asana
- Intercom
Usersnap is made by Usersnap.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
14/149
Other project management tools it is graded above
Usersnap's GPA of 2.0 is higher than 14 of the 149 other project management tools we grade, and level with 23.
It stands best on platforms and integrations (B, above 26 of 149) and worst on value for money (D, above 1).
Its paid plans start at $49 a month, against a middle price of $9 for the category: 114 of the 121 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 64 tools score higher and cost less.
Each grade against the category
Every bar is all 150 project management tools we grade, cut by the letter each got. Usersnap’s own letter is outlined.
- DValue for moneyAbove 1 of 149
- CFree plan and trialAbove 26 of 149
- CFeaturesAbove 2 of 149
- CEase of useAbove 7 of 149
- BPlatforms and integrationsAbove 26 of 149
Price against what you get
Each dot is one of 128 project management tools. Further left costs less; higher up scores better on features, ease of use and platforms. Usersnap is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Usersnap you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 112 of the 149 other project management tools grade higher. It costs $588 a year.
What you could make
- Surveys: an app builder makes this well.
What you could not
- Connections to other products, each kept working as those products change.
- Capture tools hooked into the operating system.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
What this rests on. Usersnap’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
BugHerd, Bugasura, Jira and Zenhub
The 4 tools Usersnap is most often weighed against, with where each one differs from it.
- 2.2GPA
BugHerd
Free trial · from $42/mo
Visual feedback and bug reports pinned to live web pages.
- Usersnap also covers workflow automation and surveys.
- BugHerd also covers kanban boards and issue tracking.
- 3.0GPA
Bugasura
Free plan
Bug tracker and test management with AI agents, free for teams.
- Bugasura has a free plan. Usersnap does not, though it has a free trial.
- Usersnap also covers workflow automation, screenshots and surveys.
- Bugasura also covers issue tracking and AI agents.
- 3.2GPA
Jira
Free plan · from $9.70/mo
Issue and project tracking for software and business teams.
- Jira has a free plan. Usersnap does not, though it has a free trial.
- Only Usersnap lists a browser extension.
- Only Jira lists iOS and Android apps.
- 2.4GPA
Zenhub
Free plan · from $4.99/mo
Agile project management built on top of GitHub issues.
- Zenhub has a free plan. Usersnap does not, though it has a free trial.
- Zenhub is self-hostable, according to its own site.
- Usersnap also covers screenshots and surveys.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Usersnap free?
No, Usersnap is a paid product, but you can try it first. Free trial, no credit card needed; setting up 2 channels and collecting 20 feedback items unlocks 1 free month of Premium.
How much does Usersnap cost?
Usersnap lists 5 plans. Starter: $49 per month for 2 seats, billed annually ($59 billed monthly).
What platforms does Usersnap work on?
Usersnap is available on Web. It also has a browser extension.
Does Usersnap offer any discounts?
Usersnap publicly lists the following: Yearly billing; 30% off for NGOs and educational institutions.
Does Usersnap have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Usersnap is listed for Web.
Does Usersnap have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Usersnap is listed for Web.
Is Usersnap open source?
Usersnap is not described as open source on its own site, as read on Nov 13, 2026.
Does Usersnap have an API?
Yes. Usersnap offers a public API, according to its own site.
What does Usersnap integrate with?
Usersnap's listing names Jira, Azure DevOps, Slack, Linear, Zendesk, Salesforce, Asana and Intercom.
Who makes Usersnap?
Usersnap is made by a company of the same name.
What are the alternatives to Usersnap?
The closest alternatives to Usersnap in our directory are BugHerd, Bugasura, Jira and Zenhub.
How does Usersnap compare with other project management tools?
Usersnap's GPA of 2.0 is higher than 14 of the 149 other project management tools we grade, and level with 23.
Is Usersnap good value for money?
ToolGPA grades Usersnap D for value for money. Its paid plans start at $49 a month, against a middle price of $9 for the category: 114 of the 121 others that charge start lower.
Could I make my own version of Usersnap?
To replace Usersnap you would be making connections to other products, each kept working as those products change.
Where this guide comes from
The prices, plans, platforms and features were read from Usersnap’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Usersnap's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Usersnap. Prices change, so check usersnap.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Usersnap, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/usersnap
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Usersnap: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/usersnap
Know someone choosing between project management tools?
Send them this guide: toolgpa.com/tools/usersnap/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded project management tools after Usersnap, each with an Insider's Guide of its own.
- Project Management Insider's GuideEvery one of the 150 project management tools we grade, compared
- GitHub Issues Insider's GuideIssue tracking and project planning built into GitHub3.4 GPA
- Freedcamp Insider's GuideProject management suite with a free plan for unlimited users3.2 GPA
- Huly Insider's GuideOpen-source project management with chat, docs and video calls3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Usersnap’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Usersnap is a trademark of its owner, and this guide is not made, paid for or approved by Usersnap. Prices and plans change: check usersnap.com before you buy.