Usersnap vs Zenhub (2026): which should you pick?
As of Nov 13, 2026, Zenhub grades higher than Usersnap: 2.4 against 2.0 out of 4.0.
Checked Oct 6, 2026 and Nov 13, 2026 · graded Oct 10, 2026 and Nov 13, 2026 by ToolGPA
Usersnap grades higher on features. Zenhub grades higher on value for money and ease of use. They get the same grade on the free plan and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Usersnap
Customer feedback collection and product evidence platform
Zenhub
Agile project management built on top of GitHub issues
Which one is for you
Pick Usersnap if
- Fits if you want screenshots and notes from users on your own site
- Works for teams that file feedback straight into Jira or Linear
Look elsewhere if
- Skip it if you want a free plan, as there is none
- Tight if you pick Starter, with 2 seats and no channels
- Pricey if you add AI analysis, an add-on on Starter and Growth
- Watch out: plans have page-view caps of 100,000 on Starter and 500,000 on Growth
Pick Zenhub if
- Fits if your team already plans its work on GitHub issues
- Works for teams of up to 50 on Teams, with 50 repositories and 5,000 issues
Look elsewhere if
- Skip it if your work isn't on GitHub, because the boards are made of GitHub issues
- Tight if you're staying free, with 1 workspace, 2 repositories and 250 issues
- Pricey if you pass 50 users or 5,000 issues, or need automations, advanced reports or Figma, Loom and Miro, all Enterprise at a custom price
- Not for you if you want a phone app, as no native mobile app is listed, and the extension is Chrome and Firefox only
How we grade them
| 2.0GPAUsersnapFair | 2.4GPAZenhubFair | |
|---|---|---|
| Value for money | DStarter is $49 a month for 2 seats with no channels. A team of five needs Growth at $129, about $26 a head, above the $15.95 where the dearer quarter starts. | BTeams is $4.99 a user a month billed yearly, inside the cheapest quarter for project tools here, covering 50 users, 50 repositories and 5,000 issues with AI labels and sprint reviews. Pay monthly and it's $7.50, and past those limits it's Enterprise at a custom price. |
| Free plan and trial | CA trial with no card. Setting up 2 channels and 20 feedback items unlocks a free month of Premium. No free plan. | CFree for up to 50 people, but the caps land fast: 1 workspace, 2 connected repositories and 250 issues, and a working team gets through 250 issues in no time. New accounts start with a 14-day Teams trial. |
| Features | CWidgets, surveys, screenshot and video feedback, an opportunity board and Jira and Slack links. The mobile SDK is Premium only and has no visual feedback. | DIt needs another product to do anything: boards are made of GitHub issues, and setting up means linking a GitHub organization. On top of that it adds multi-repository boards, sprint planning, estimates, planning poker, roadmaps and velocity reports. |
| Ease of use | CNo store rating on record. Widgets and channels have to be built and installed on your site. | BNo store rating on record, but there's genuinely little to set up: it's a tool inside an account you already have, syncing the issues, pull requests and permissions that are already there, and the extension draws the boards inside GitHub's own pages. |
| Platforms and integrations | BWeb and a browser extension, with Jira, Azure DevOps, Slack, Linear, Zendesk and Salesforce links. No desktop or phone apps. | BWeb with an extension for Chrome and Firefox, connected to GitHub and Slack, with a public API. No native mobile app is listed, though the FAQ says the web app works in a phone browser. Figma, Loom and Miro are Enterprise only. |
| Best for | collecting visual feedback on a website | teams that plan their work on GitHub issues |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Usersnap and Zenhub. How we grade
Price against what you get
Usersnap starts at $49 a month and scores 2.3 out of 4 on features, ease of use and platforms. Zenhub starts at $4.99 a month for each person and scores 2.3.
They score the same, and Zenhub starts $44.01 a month lower. Of the other project management tools on the chart, 64 score higher than Usersnap for less, and 10 score higher than Zenhub for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Zenhub is self-hostable, according to its own site.
- Usersnap also covers screenshots and surveys.
- Zenhub also covers kanban boards, issue tracking and reports.
At a glance
| Usersnap | Zenhub | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $49 per month, billed annually ($59 billed monthly) | $4.99 per user / month, billed yearly |
| Free plan | None | Up to 50 users, 1 workspace, 2 connected repositories and 250 issues, with sprints, planning poker, roadmaps and basic sprint reports. |
| Free trial | Free trial, no credit card needed; setting up 2 channels and collecting 20 feedback items unlocks 1 free month of Premium | 14-day Teams trial with every new account; 60-day Enterprise trial through sales |
| Web | ||
| Browser extension | ||
| Made by | Usersnap | Zenhub |
| Price read from | usersnap.com | zenhub.com |
| Checked | Nov 13, 2026 | Oct 6, 2026 |
Worth knowing
Usersnap
- The pricing page displayed euros from this machine (EUR 49 to 459 monthly); the dollar figures come from the USD prices embedded in the same page.
- There is no free plan; Starter has no channels and AI analysis is an add-on on Starter and Growth.
- Starter is limited to 2 seats, and plans carry page-view caps (100,000 on Starter, 500,000 on Growth).
- A mobile app SDK is listed only from Premium, and the SDK does not support visual feedback.
Zenhub
- Zenhub works on top of GitHub: setting up means linking a GitHub organization, and boards are made of GitHub issues.
- The Free plan is limited to 1 workspace, 2 connected repositories and 250 issues.
- Teams stops at 50 users, 50 repositories and 5,000 issues; workspace automations, advanced reporting and Figma, Loom and Miro integrations are Enterprise only.
- No native mobile app is listed: the FAQ says the web app also works in mobile browsers, and the extension supports Chrome and Firefox.
Key features
Usersnap
- Feedback widgets and surveys
- One code snippet puts feedback widgets and targeted surveys on a site; surveys can use conditional questions and target by URL, time on page or events.
- Screenshots and video feedback
- Users annotate screenshots or record screen and audio, and each report carries browser, device and console-error data.
- Channels
- Ingests conversations from tools such as Gong, Zoom, Intercom and ServiceNow and turns them into structured feedback; channels start on the Growth plan.
- AI analysis
- Topic, sentiment and root-cause analysis plus an AI chat assistant; the processing quotas rise with the plan, and smaller plans can add them as paid add-ons.
- Opportunity board and roadmaps
- Scored, prioritized opportunities with two-way sync to Jira, Azure DevOps and Asana, plus public roadmaps and announcements.
- MCP connector
- Lets AI tools such as ChatGPT, Claude and Cursor query a Usersnap workspace.
Zenhub
- Boards built on GitHub issues
- Zenhub syncs issues, pull requests and permissions from a connected GitHub organization and arranges them on Kanban boards that can span several repositories.
- Extension for Chrome and Firefox
- The browser extension places Zenhub's boards, planning poker and automations inside GitHub's interface. The same workspace is also available as a separate web app.
- Sprints, estimates and planning poker
- Automated sprint planning, story estimates and planning poker are included on every plan, the free one included.
- Roadmaps and work hierarchy
- Real-time roadmaps sit on every plan, and work can be nested as objectives, projects, epics, tasks and sub-tasks that stay in step with GitHub.
- Agile reports
- Basic sprint reports, a velocity report and sprint insights come with every plan. Advanced reporting and GitHub insights are reserved for Enterprise.
- Zenhub AI
- Teams adds AI suggested labels and AI sprint reviews. AI-written acceptance criteria are listed for Enterprise only.
Plans
Usersnap
Starter$49
per month for 2 seats, billed annually ($59 billed monthly)
2 seats, 2 projects, 2 announcements, the opportunity board and integrations with Slack, Jira, Azure DevOps, Linear and others.
Growth$129
per month with unlimited seats, billed annually ($159 billed monthly)
10 projects, 10 announcements, 20 channel sources, segments, email automations and 500,000 page views.
Professional$209
per month with unlimited seats, billed annually ($259 billed monthly)
20 projects, 40 channel sources, 200 AI sentiment processing, public boards, spaces and data export.
Premium$449
per month with unlimited seats, billed annually ($549 billed monthly)
50 projects, 100 channel sources, 300 AI sentiment processing, custom branding, permission management and a mobile app SDK.
EnterpriseCustom
Custom projects, channels and analytics credits, SSO and SAML, a 99.9% uptime SLA and custom AI. Sold through sales.
Zenhub
Free$0
Up to 50 users, 1 workspace, 2 connected repositories and 250 issues, with the GitHub extension, sprints, planning poker, roadmaps and velocity reports.
Teams$4.99
per user / month, billed yearly ($7.50 billed monthly)
Up to 10 workspaces, 50 users, 50 repositories and 5,000 issues, adding AI suggested labels, AI sprint reviews and private workspaces.
EnterpriseCustom
Unlimited users, repositories and issues, up to 10 GitHub organizations, workspace automations, advanced reporting, priority support and a self-hosted option.
Ways to pay less
Usersnap
- Annual discount
Yearly billing
The pricing page offers a yearly subscription and says it saves up to 3 months compared with monthly billing.
- Nonprofit
30% off for NGOs and educational institutions
The pricing FAQ says non-profits and educational institutions get a 30% discount on request.
Zenhub
- Annual discount
33% off with annual payment
Teams is $4.99 per user / month billed yearly against $7.50 billed monthly. Zenhub's FAQ describes this as 4 months free, or 33% off.
Common questions
Which is cheaper, Usersnap or Zenhub?
As of Nov 13, 2026, Usersnap starts at $49 per month, billed annually ($59 billed monthly), and Zenhub starts at $4.99 per user / month, billed yearly. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Usersnap or Zenhub?
As of Nov 13, 2026, only Zenhub has a free plan. Usersnap does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.