Zoho Desk reviews
Zoho Desk's iPhone and iPad app averages 4.7 out of 5 from 1,636 ratings on the App Store in the United States, as read on Oct 17, 2026.
The rating
4.7
out of 5 for the iPhone and iPad app
- 5 stars85%
- 4 stars8%
- 3 stars3%
- 2 stars1%
- 1 star3%
1,636 ratings on the App Store in the United States, read Oct 17, 2026. It rates the app, not everything the product does. See the listing
We have not yet read enough reviews of Zoho Desk to say what people praise and criticise. The links below go to where the reviews are.
Check for yourself
- App Store listingEvery rating and review, at the source
- G2Reviews from people who use it at work
- RedditThreads where people discuss it
- Hacker NewsDiscussions among developers
These open each site’s own pages. Nothing on this page is copied from G2 or Reddit.
What Zoho Desk's own pages show
Suits
- Small teams wanting a free or low-cost ticketing system
- Businesses already using Zoho CRM or other Zoho apps
- Teams that need phone, chat and email support on one plan
Limits worth knowing
- The Free edition stops at 3 users and email only, and Express stops at 5 users.
- A public knowledge base, the chat widget and WhatsApp start on Standard; telephony starts on Professional.
- Generative AI features such as smart replies need your own OpenAI API key; Zia's built-in AI starts on Professional.
- Light agents who only view and comment cost $6 a month each on Professional; Enterprise includes 50.
Read from the vendor’s pages, not from reviews. The tool page lists them.
Common questions
How is Zoho Desk rated?
Zoho Desk's iPhone and iPad app averages 4.7 out of 5 from 1,636 ratings on the App Store in the United States, as read on Oct 17, 2026. That is the store's rating of the app, not a score from ToolGPA.
Are these ToolGPA's own reviews of Zoho Desk?
No. This page reports what other people say. Any rating shown is the store's, and any praise or complaint listed is a theme from public reviews and discussions, summarised in our words with a link to where it was said. Where ToolGPA has reviewed Zoho Desk itself, that review and its grades are on Zoho Desk's main page.
Where can I read more reviews of Zoho Desk?
This page links to Zoho Desk's App Store listing where it has one, and to searches for it on G2, Reddit and Hacker News, so you can read what people wrote in full.