Alternatives · Help Desks
Cresta alternatives
As of Nov 13, 2026, the highest-graded Cresta alternative is LivePerson (1.8 GPA). The best free one is Talkdesk (1.8 GPA).
Cresta compared with 7 alternatives: LivePerson, Five9, Talkdesk, Genesys Cloud CX, NICE CXone and 2 more.
Cresta's current pricing could not be confirmed from its own site. 1 of the 7 alternatives is free or has a free plan.
Listings checked up to Nov 13, 2026 · Where the facts come from
Black Friday: is there a Cresta sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| CrestaThis tool | Paid | No | Web |
| LivePerson | Paid | No | Web |
| Five9 | From $119/mo | No | Web |
| Talkdesk | Free plan · from $85/mo | Yes | Web |
| Genesys Cloud CX | From $75/mo | No | Web |
| NICE CXone | From $110/mo | No | Web |
| Quiq | Paid | No | Web |
| SupportLogic | Paid | No | Web |
How each one differs from Cresta
LivePerson
Messaging and AI agent platform for enterprise customer service
- LivePerson also covers business texting, whatsApp messaging and chatbots.
- LivePerson does not cover transcription and workflow automation, which Cresta does.
Suits: Large brands running customer service over messaging apps
Five9
Cloud contact center for voice and digital channels, sold in bundles
- Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Five9 also covers live chat and business phone line.
- Five9 does not cover transcription and AI agents, which Cresta does.
Suits: Contact centers with 50 or more concurrent seats
Talkdesk
Cloud contact center for voice and digital channels, with AI agents
- Talkdesk starts at $85 per user / month (billing basis not stated).
- Talkdesk has a free plan, which Cresta lacks.
- Talkdesk also covers live chat and business phone line.
- Talkdesk does not cover transcription and AI agents, which Cresta does.
Suits: Contact centers that handle both phone calls and digital channels
Genesys Cloud CX
Cloud contact center platform for voice and digital service
- Genesys Cloud CX starts at $75 per user / month, billed annually.
- Genesys Cloud CX also covers whatsApp messaging and chatbots.
- Genesys Cloud CX does not cover transcription and AI support agent, which Cresta does.
Suits: Mid-size and large contact centers that handle voice and digital
NICE CXone
Cloud contact center suite for voice, digital and AI agents
- NICE CXone starts at $110 per agent / month.
- NICE CXone also covers chatbots.
- NICE CXone does not cover transcription, which Cresta does.
Suits: Enterprise contact centers that want one suite for voice, digital and workforce tools
Quiq
Enterprise AI agents and contact-center workspace for messaging
- Quiq also covers shared inbox.
- Quiq does not cover transcription, which Cresta does.
Suits: Large brands moving messaging support onto AI agents
SupportLogic
AI agents that read support cases for sentiment, escalations and QA
- SupportLogic also covers dashboards.
- SupportLogic does not cover transcription, which Cresta does.
Suits: Enterprise support teams that already run Salesforce or Zendesk
Limits worth knowing in Cresta
- No pricing is published; the site directs visitors to book a demo, so no plans are listed here.
- It is an enterprise platform with a sales-led rollout, not a self-serve help desk.
- It sits on top of existing systems such as a CRM or contact-center platform rather than replacing them.
Common questions
What are the alternatives to Cresta?
The alternatives to Cresta in this directory are LivePerson, Five9, Talkdesk, Genesys Cloud CX, NICE CXone, Quiq and SupportLogic. Each one has a side-by-side comparison with Cresta.
Is there a free alternative to Cresta?
Yes. Talkdesk has a free plan alongside paid ones.
When were these prices checked?
Each listing shows its own date. On this page they run from Nov 12, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.