8x8 vs Telzio (2026): which should you pick?

Pick 8x8 if

• Fits if a receptionist handles lots of calls and needs to see who's free
• Works for offices that keep Microsoft Teams and just need phone lines inside it

Look elsewhere if

• Skip it if you want to see a price before talking to sales, as none is published
• Not for you if you want to try it first, as no free plan or trial is on record
• Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
• Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
• Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product

Pick Telzio if

• Fits if you have many users who each make few calls
• Works for businesses that want one flat fee for seats and pay for minutes separately

Look elsewhere if

• Not for you if you are one person, since the base fee is $50 a month
• Pricey if you call a lot: calls start at $0.05 a minute and outbound texts at $0.05 each
• Watch out: the pricing page says $49 in its headline and $50 in its FAQ
• Watch out: numbers cost from $1 a month local and $5 toll-free, with a $15 setup fee
• Watch out: the trial goes through the sales team and plan terms are set per customer

8x8

• 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
• Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
• Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
• The contact center is a separate 8x8 product with its own agent and supervisor apps.

Telzio

• Usage is billed on top: calls start at $0.05 per minute, outbound texts at $0.05 each, local numbers at $1 per month and toll-free numbers at $5 per month.
• The pricing page headline says $49 per month for unlimited users while its FAQ says the Base plan is $50.
• The trial is arranged through the sales team rather than a self-serve button, and plan terms are set per customer.
• Pricing is by usage, so a team with heavy calling can pay more than a flat per-seat plan.

8x8

8x8 Work app

Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.

Auto attendants and ring groups

Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.

8x8 Meetings

Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.

8x8 Frontdesk

A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.

Voice for Microsoft Teams

Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.

CRM and helpdesk integrations

Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.

Telzio

Unlimited users

There is no per-user license. Adding or removing people does not change the bill, which follows minutes, texts and numbers.

Call flows and queues

A visual call flow editor, phone menus, call queues, time-based routing and automatic call distribution are part of every account.

Texting

SMS and MMS from the web and the mobile app, with options to tag, comment on and reassign messages. Inbound texts to local numbers are free.

Numbers and caller ID

Local, toll-free and international numbers, number porting, custom caller ID, and hosting of numbers in more than 60 countries.

Call recording and reporting

Call recording and storage, call analytics, and a live call center view with reporting for queues and agents.

Mobile, web and desk phones

A mobile app, a browser phone and preconfigured desk phones sold in Telzio's shop. Existing phones can be brought over from another provider.

8x8

Pricing could not be confirmed. See 8x8.com.

Telzio

• Base$50

  per month, month-to-month, unlimited users

  One local number and 1,000 minutes, with unlimited users and the full feature set. The pricing FAQ says there are no overage rates.

• Minimum Monthly CommitmentCustom

  Set with an account executive: from $50 a month and 1,000 minutes, at $0.05 per extra local minute, with lower rates for bigger commitments.

8x8

No public discounts listed.

Telzio

• Nonprofit

  20% off for qualified nonprofits

  Telzio's pricing FAQ gives qualified nonprofits 20% off, requested through an account executive.