8x8 vs Verizon One Talk (2026): which should you pick?

Pick 8x8 if

• Fits if a receptionist handles lots of calls and needs to see who's free
• Works for offices that keep Microsoft Teams and just need phone lines inside it

Look elsewhere if

• Skip it if you want to see a price before talking to sales, as none is published
• Not for you if you want to try it first, as no free plan or trial is on record
• Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
• Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
• Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product

Pick Verizon One Talk if

• Fits if you already buy from Verizon Business and want one number on every phone
• Works for US offices that want desk phones and apps on one line

Look elsewhere if

• Skip it if you aren't a Verizon Business customer, as it's offered to them in the US only
• Watch out: $20 is a starting figure with no billing period or contract terms
• Not for you if you use a Mac, since only a Windows desktop app is mentioned
• Pricey if you want a price in advance, since a representative sets the package

8x8

• 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
• Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
• Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
• The contact center is a separate 8x8 product with its own agent and supervisor apps.

Verizon One Talk

• Available to Verizon Business customers in the domestic US only, per the FAQ.
• The $20 per line is a starting figure; the page says a representative builds the final package.
• The page does not say whether the price is monthly or what contract terms apply.
• The Windows desktop app is listed; no Mac app is mentioned.

8x8

8x8 Work app

Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.

Auto attendants and ring groups

Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.

8x8 Meetings

Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.

8x8 Frontdesk

A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.

Voice for Microsoft Teams

Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.

CRM and helpdesk integrations

Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.

Verizon One Talk

One business number

Calls from any device can display the primary business number, and an existing mobile or landline number can be ported in.

Auto receptionist and queues

Automated receptionist, hunt groups, call queue and visual voicemail for routing calls to the right person.

Mobile and desktop apps

The One Talk mobile app needs iOS 13 or later or Android 8 or later, and the desktop app requires Windows 10 or later.

Simultaneous ring

Calls ring on several devices at once so a call can be answered on whichever is nearby.

Desk phones

Verizon sells One Talk desk and conference phones, including LTE models with a built-in battery.

Any carrier's phones

The FAQ says the service works on mobile devices from Verizon or other carriers.

8x8

Pricing could not be confirmed. See 8x8.com.

Verizon One Talk

• One Talk$20

  per line, billing period not stated

  Starting price per line; a One Talk representative customizes a package, so it is sold through sales.