Aisera vs Tray.ai (2026): which should you pick?

Pick Aisera if

• Fits if you run an IT or HR service desk at a larger company
• Works for a team that buys through sales and a demo

Look elsewhere if

• Skip it if you want a price: none is published
• Not for you if you want to try it yourself, as no free plan or self-serve trial is shown
• Watch out: it is now part of Automation Anywhere, with the page saying products continue to operate
• Tight if you want integrations named: none are listed

Pick Tray.ai if

• Fits if you join many business systems and want agents on them
• Makes sense if you want a card-free trial to measure your own usage

Look elsewhere if

• Pricey if usage grows, as past the plan it is $1.00 per compute unit at list
• Not for you if you want iPaaS prices, because a quote is built from expected Task usage
• Watch out: the agent builder and MCP gateway are add-ons, not in the base plans
• Watch out: on Team, HIPAA, SSO and regional hosting are add-ons

Aisera

• No prices are published; the page offers Request demo and Talk to Sales.
• Now part of Automation Anywhere; the page says the products continue to operate without interruption.
• No free plan or self-serve trial is shown.

Tray.ai

• The iPaaS plans have no published prices; a quote is built from expected Task usage, and usage above the plan is settled at a true-up.
• Merlin Agent Builder and Agent Gateway for MCP are add-ons, not included in the base plans.
• On Team, HIPAA, SSO, regional hosting and on-premise connectivity are add-ons; Enterprise includes them.
• Helix usage beyond the plan is billed at $1.00 per HCU at list.

Aisera

AI service desk

Aisera for IT Service Desk, plus an ITSM product for IT service management.

IT operations

Aisera for IT Operations covers AIOps use cases.

Conversational AI

The company describes an AI-native service management platform with conversational AI.

Functions and industries

Solutions are listed for customer service, finance and accounting, HR and IT, and for financial services, healthcare, life sciences and manufacturing.

Tray.ai

Merlin Agent Builder

A no-code builder for agents with guardrails, audit logs, knowledge ingestion, an agent hub and Slack and Teams deployment. It is a paid add-on.

Agent Gateway for MCP

Publishes apps, databases and APIs as governed MCP tools with access control and observability. It is a paid add-on.

Automation and integration

Process automation, data integration and API management, built on a drag-and-drop builder or in code, across 6,000+ apps, databases and APIs.

Tray Helix

Takes apps and integrations built with Claude Code, Codex or Cursor to production on a managed runtime with credentials and an owner recorded for each app.

Governance and observability

Audit trails, insights and log retention are part of the platform, with longer retention on higher plans.

Usage-based pricing

The iPaaS charges per Task (one operation on a piece of data), with no per-user or per-connection fees.

Aisera

Pricing could not be confirmed. See aisera.com.

Tray.ai

• Helix Builder Edition$50

  per workspace / month

  Unlimited builders, end users and apps. Usage is billed at $1.00 per Helix Compute Unit (HCU), or at committed rates.

• iPaaS ProCustom

  For specific use cases: 3 workspaces, 7-day insights and log retention, 6,000+ apps and services. Quoted from expected usage.

• iPaaS TeamCustom

  For a department: 20 workspaces, 30-day insights, log retention management and Guardian Log Masking, with all add-ons available.

• iPaaS EnterpriseCustom

  Unlimited workspaces, 180-day insights, advanced on-premise, SSO, HIPAA, regional hosting, log streaming and data engineering.