Aisera vs Yellow.ai (2026): which should you pick?
As of Nov 12, 2026, Yellow.ai grades higher than Aisera: 2.2 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Yellow.ai grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Aisera if
- Fits if you run an IT or HR service desk at a larger company
- Works for a team that buys through sales and a demo
Look elsewhere if
- Skip it if you want a price: none is published
- Not for you if you want to try it yourself, as no free plan or self-serve trial is shown
- Watch out: it is now part of Automation Anywhere, with the page saying products continue to operate
- Tight if you want integrations named: none are listed
Pick Yellow.ai if
- Fits if you want to try one service agent free
- Makes sense if you want to pay per resolution rather than per seat
Look elsewhere if
- Tight if you grow, as Free is 1 agent and 500 sessions a month
- Pricey if volume is high, since extra resolutions are $0.99 each
- Watch out: the Free plan lists many features as limited
- Not for you if you want Enterprise prices, because they are not published
How we grade them
| 1.6GPAAiseraWeak | 2.2GPAYellow.aiFair | |
|---|---|---|
| Value for money | CNo prices are published, only Request demo and Talk to Sales, so it sits in the middle by default. | CFree, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare. |
| Free plan and trial | FNo free plan or self-serve trial is shown. | CFree is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps. |
| Features | CAn AI service desk, IT operations and conversational AI across functions and industries; the page is light on what it does not do. | CBuilder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign. |
| Ease of use | CNo store rating on record. Sold through sales, so rollout is a project. | CNo store rating on record, and you build and connect an agent before it answers. |
| Platforms and integrations | CWeb only, and the listing names no integrations. | BWeb, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise. |
| Best for | AI service desk and IT operations agents | trying one service agent before an enterprise deal |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Aisera and Yellow.ai. How we grade
Where they differ
- Aisera also covers help desk.
- Yellow.ai also covers AI support agent.
In commonWebWorkflow automationAI agentsChatbots
At a glance
| Aisera | Yellow.ai | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | Not published |
| Free plan | None | 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Automation Anywhere | Yellow.ai |
| Price read from | Not confirmed | yellow.ai |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Aisera
- No prices are published; the page offers Request demo and Talk to Sales.
- Now part of Automation Anywhere; the page says the products continue to operate without interruption.
- No free plan or self-serve trial is shown.
Yellow.ai
- The Free plan lists many features as limited, and extra resolutions cost $0.99 each.
- Enterprise pricing is not published.
- The Free plan table lists 1,000 user records and one active campaign with 10 templates.
Key features
Aisera
- AI service desk
- Aisera for IT Service Desk, plus an ITSM product for IT service management.
- IT operations
- Aisera for IT Operations covers AIOps use cases.
- Conversational AI
- The company describes an AI-native service management platform with conversational AI.
- Functions and industries
- Solutions are listed for customer service, finance and accounting, HR and IT, and for financial services, healthcare, life sciences and manufacturing.
Yellow.ai
- AI Agent Builder
- Builds agents for any channel, with a conversational knowledge base using retrieval over company content.
- Voice and email
- Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature.
- AI Copilot and testing
- Previews, debugs and optimizes agent performance, with automated testing before release.
- Analytics
- LLM analytics, sentiment and topic tracking, and custom dashboards.
- Employee experience
- Nexus EDGE is a desktop agent for employee experience, with human approval on every action.
Plans
Aisera
Pricing could not be confirmed. See aisera.com.
Yellow.ai
Free$0
1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics.
EnterpriseCustom
Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance.
Common questions
Which is cheaper, Aisera or Yellow.ai?
As of Nov 12, 2026, Aisera has no price we could confirm, and Yellow.ai publishes no starting price.
Which has a free plan, Aisera or Yellow.ai?
As of Nov 12, 2026, only Yellow.ai has a free plan. Aisera does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.