Aisera vs Cognigy (2026): which should you pick?
As of Nov 12, 2026, Cognigy grades higher than Aisera: 1.8 against 1.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Cognigy grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Aisera if
- Fits if you run an IT or HR service desk at a larger company
- Works for a team that buys through sales and a demo
Look elsewhere if
- Skip it if you want a price: none is published
- Not for you if you want to try it yourself, as no free plan or self-serve trial is shown
- Watch out: it is now part of Automation Anywhere, with the page saying products continue to operate
- Tight if you want integrations named: none are listed
Pick Cognigy if
- Fits if you run a contact center and want voice and chat agents
- Works for a company that buys through a demo
Look elsewhere if
- Skip it if you want a price: none is published and the pricing page does not exist
- Not for you if you want to try it free, as no free plan or trial is shown
- Watch out: the site now uses the NiCE Cognigy name
How we grade them
| 1.6GPAAiseraWeak | 1.8GPACognigyWeak | |
|---|---|---|
| Value for money | CNo prices are published, only Request demo and Talk to Sales, so it sits in the middle by default. | CNo prices are published and the pricing page does not exist, so it sits in the middle by default. |
| Free plan and trial | FNo free plan or self-serve trial is shown. | FNo free plan or self-serve trial is shown. |
| Features | CAn AI service desk, IT operations and conversational AI across functions and industries; the page is light on what it does not do. | CVoice, chat and messaging agents, agent assist and evaluation, with industry agents. |
| Ease of use | CNo store rating on record. Sold through sales, so rollout is a project. | CNo store rating on record. Sold through demos, so rollout is a project. |
| Platforms and integrations | CWeb only, and the listing names no integrations. | BWeb only, with six named integrations and no API on record. |
| Best for | AI service desk and IT operations agents | AI agents for voice and chat contact centers |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Aisera and Cognigy. How we grade
Where they differ
- Aisera also covers workflow automation and help desk.
- Cognigy also covers live chat and AI support agent.
In commonWebAI agentsChatbots
At a glance
| Aisera | Cognigy | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Automation Anywhere | Cognigy |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Aisera
- No prices are published; the page offers Request demo and Talk to Sales.
- Now part of Automation Anywhere; the page says the products continue to operate without interruption.
- No free plan or self-serve trial is shown.
Cognigy
- No prices are published and the pricing page does not exist; the call to action is See a Demo.
- No free plan or self-serve trial is shown.
- The site now uses the NiCE Cognigy name.
Key features
Aisera
- AI service desk
- Aisera for IT Service Desk, plus an ITSM product for IT service management.
- IT operations
- Aisera for IT Operations covers AIOps use cases.
- Conversational AI
- The company describes an AI-native service management platform with conversational AI.
- Functions and industries
- Solutions are listed for customer service, finance and accounting, HR and IT, and for financial services, healthcare, life sciences and manufacturing.
Cognigy
- AI agents for voice
- Voice agents are listed as a main use case, with voice connectivity as a platform capability.
- Chat and messaging agents
- Agents for chat and messaging channels, plus a live chat product.
- Agent assist
- An agent copilot that supports human agents in the contact center.
- Agent evaluation
- Platform capability for evaluating agents, alongside AI Ops and orchestration.
- Industry agents
- Pages for airlines, automotive, finance, healthcare, insurance, retail, telecom and utilities.
Plans
Aisera
Pricing could not be confirmed. See aisera.com.
Cognigy
Pricing could not be confirmed. See cognigy.com.
Common questions
Which is cheaper, Aisera or Cognigy?
As of Nov 12, 2026, Aisera has no price we could confirm, and Cognigy has no price we could confirm.
Which has a free plan, Aisera or Cognigy?
As of Nov 12, 2026, neither Aisera nor Cognigy has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.