Assort Health vs PolyAI (2026): which should you pick?
As of Nov 13, 2026, PolyAI grades higher than Assort Health: 2.2 against 1.6 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
PolyAI grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Assort Health
AI voice agents for patient calls at specialty medical practices
PolyAI
Voice AI agents for phone calls, from small shops to contact centers
Which one is for you
Pick Assort Health if
- Fits if your practice loses patients to missed or long phone calls
- Works for specialty clinics that want intake and referrals handled by phone
Look elsewhere if
- Skip it if you want a price first, as none is published
- Not for you if you want to try it yourself, since there is no trial
- Watch out: check your EHR is among the 15+ systems the vendor mentions
- Watch out: revenue figures come from vendor case stories
Pick PolyAI if
- Fits if you want a phone agent for a single small business line
- Works for developers who want to pay by the minute through the model API
Look elsewhere if
- Tight if you take many calls: Essentials covers 250 minutes
- Pricey if you have several sites, as Scale is per location
- Watch out: the trial length is not stated
- Watch out: the developer tab bills by connected time, 2c a minute for the model API and from 9.5c for the full platform
How we grade them
| 1.6GPAAssort HealthWeak | 2.2GPAPolyAIFair | |
|---|---|---|
| Value for money | CNo price is published; the site directs visitors to a demo, so it stays at the ordinary grade. | CEssentials is $49 a month for 250 minutes, just under the category's $50 dearer-quarter line. Plus is $199 and Scale $299 per location, so heavy use costs more. |
| Free plan and trial | FNo free plan and no trial are listed anywhere on the site. | CA free trial is offered on Essentials, Plus and Scale, but its length is not stated. Developer accounts get free credit. |
| Features | CInbound and outbound calls, intake, referrals and payments for specialties. The vendor says 15+ EHR and practice-management systems work, but names few. | CVoice agents, an assistant called Wren, its own speech model, call insight and bring-your-own phone line. Developer billing is separate, at 2c to 9.5c a minute. |
| Ease of use | CNo store rating on record, and an EHR link has to be set up with the vendor. | CNo store rating on record. Building and testing call flows is a learning curve. |
| Platforms and integrations | CWeb only, and the listing names one integration. | BWeb, with eight integrations listed and a developer API. No phone or desktop app. |
| Best for | AI phone agents for medical practices | AI phone agents for customer calls |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Assort Health and PolyAI. How we grade
Where they differ
- PolyAI also covers AI support agent.
At a glance
| Assort Health | PolyAI | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | $49 per month for 250 minutes |
| Free plan | None | None |
| Free trial | None listed | Free trial offered on Essentials, Plus and Scale; length not stated |
| Web | ||
| Made by | Assort Health | PolyAI |
| Price read from | Not confirmed | poly.ai |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Assort Health
- No prices are published; the site directs visitors to a demo.
- The vendor says it integrates with 15+ EHR and practice management platforms; check yours is among them.
- Reported outcomes such as revenue captured come from vendor case stories.
PolyAI
- The Scale price is per location, so ten locations is not a single price.
- A separate Developer tab bills by connected time: the Model API at 2c a minute and the full platform from 9.5c a minute.
- The pricing page lists $20 of free credit for developer pay-as-you-go accounts.
Key features
Assort Health
- Inbound call answering
- Answers every call and books on the practice's own scheduling protocols.
- Outbound outreach
- Reaches patients proactively and books them on the call.
- Intake and referrals
- Gets forms completed into the EHR and turns referrals into booked appointments.
- Payments
- Collects patient balances without staff calls.
- Specialty coverage
- Says it is trained on 300M+ interactions across 23+ specialties.
PolyAI
- Dialog Agent
- Builds agents with flows, tools and brand voice, from no-code to full code on one platform.
- Wren
- An assistant that designs, builds, tests and optimizes agents from a plain-English description.
- Dialog-RSN-1 model
- The vendor's audio-native model, which it says responds in under 300ms median first-token latency.
- Call insight
- Every call gets a summary and a PolyScore, with latency and agent details visible in real time.
- Bring your own phone line
- Keep an existing number and connect a carrier over SIP at no charge, or take a number from PolyAI.
Plans
Assort Health
Pricing could not be confirmed. See assorthealth.com.
PolyAI
Essentials$49
per month, 250 minutes included
Then 30c a minute. 1 number, 5 calls at once; Google Calendar, Calendly, Cal.com and Zapier.
Plus$199
per month, 1,000 minutes included
Then 25c a minute. 10 calls at once; adds HubSpot, Zoho CRM, Dynamics 365 and Microsoft 365.
Scale$299
per location per month, 1,500 minutes each
Then 20c a minute. Up to 9 locations with pooled minutes; adds Salesforce, Zendesk and Slack.
EnterpriseCustom
Sold through sales: HIPAA with a BAA, SSO, uptime SLA, data residency and 24/7 support.
Common questions
Which is cheaper, Assort Health or PolyAI?
As of Nov 13, 2026, Assort Health has no price we could confirm, and PolyAI starts at $49 per month for 250 minutes.
Which has a free plan, Assort Health or PolyAI?
As of Nov 13, 2026, neither Assort Health nor PolyAI has a free plan. PolyAI has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.