PolyAI vs Regal (2026): which should you pick?

Pick PolyAI if

• Fits if you want a phone agent for a single small business line
• Works for developers who want to pay by the minute through the model API

Look elsewhere if

• Tight if you take many calls: Essentials covers 250 minutes
• Pricey if you have several sites, as Scale is per location
• Watch out: the trial length is not stated
• Watch out: the developer tab bills by connected time, 2c a minute for the model API and from 9.5c for the full platform

Pick Regal if

• Fits if you run a large contact centre with tens of thousands of call minutes a month
• Makes sense if you want phone and text agents tested before they go live

Look elsewhere if

• Not for you if you are small: the vendor itself suggests a floor of about 25 agents
• Skip it if you want a price on the page, as none is published
• Watch out: implementation goes through the vendor's engineering team
• Tight if you want to self-serve: there is no free plan or trial

PolyAI

• The Scale price is per location, so ten locations is not a single price.
• A separate Developer tab bills by connected time: the Model API at 2c a minute and the full platform from 9.5c a minute.
• The pricing page lists $20 of free credit for developer pay-as-you-go accounts.

Regal

• No prices are published; the vendor says price follows the features used and falls with higher spend and longer contracts.
• The vendor says Regal suits enterprises, with a rough floor of 25 agents and 25,000 call minutes a month.
• Implementation is done with the vendor's forward deployed engineering team.

PolyAI

Dialog Agent

Builds agents with flows, tools and brand voice, from no-code to full code on one platform.

Wren

An assistant that designs, builds, tests and optimizes agents from a plain-English description.

Dialog-RSN-1 model

The vendor's audio-native model, which it says responds in under 300ms median first-token latency.

Call insight

Every call gets a summary and a PolyScore, with latency and agent details visible in real time.

Bring your own phone line

Keep an existing number and connect a carrier over SIP at no charge, or take a number from PolyAI.

Regal

Phone, SMS, chat and WebRTC agents

The same agent can be deployed across voice calls, text messages, web chat and in-browser voice.

AI Agent Builder and Journey Builder

Drag-and-drop orchestration for the conversation and for the sequence of touches around it.

Simulations and A/B testing

Native A/B testing and simulations to refine agents before and after they go live.

Conversation intelligence

Live monitoring, automated quality assurance and analytics on every call.

Human and AI hand-off

Includes a unified agent desktop so human agents can take over from the AI agents.

PolyAI

• Essentials$49

  per month, 250 minutes included

  Then 30c a minute. 1 number, 5 calls at once; Google Calendar, Calendly, Cal.com and Zapier.

• Plus$199

  per month, 1,000 minutes included

  Then 25c a minute. 10 calls at once; adds HubSpot, Zoho CRM, Dynamics 365 and Microsoft 365.

• Scale$299

  per location per month, 1,500 minutes each

  Then 20c a minute. Up to 9 locations with pooled minutes; adds Salesforce, Zendesk and Slack.

• EnterpriseCustom

  Sold through sales: HIPAA with a BAA, SSO, uptime SLA, data residency and 24/7 support.

Regal

Pricing could not be confirmed. See regal.ai.