PolyAI review (2026): is it worth $49 a month?
Voice AI agents for phone calls, from small shops to contact centers
Black Friday: is there a PolyAI sale?
PolyAI report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for AI phone agents for customer calls
PolyAI answers customer calls with voice agents, starting at $49 a month for 250 minutes. The Scale plan is priced per location, a separate developer tab bills by the minute, and the trial length is not stated.
Who PolyAI is for
- Fits if you want a phone agent for a single small business line
- Works for developers who want to pay by the minute through the model API
Who PolyAI is not for
- Tight if you take many calls: Essentials covers 250 minutes
- Pricey if you have several sites, as Scale is per location
- Watch out: the trial length is not stated
- Watch out: the developer tab bills by connected time, 2c a minute for the model API and from 9.5c for the full platform
Why PolyAI gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyEssentials is $49 a month for 250 minutes, just under the category's $50 dearer-quarter line. Plus is $199 and Scale $299 per location, so heavy use costs more.
- CFree plan and trialA free trial is offered on Essentials, Plus and Scale, but its length is not stated. Developer accounts get free credit.
- CFeaturesVoice agents, an assistant called Wren, its own speech model, call insight and bring-your-own phone line. Developer billing is separate, at 2c to 9.5c a minute.
- CEase of useNo store rating on record. Building and testing call flows is a learning curve.
- BPlatforms and integrationsWeb, with eight integrations listed and a developer API. No phone or desktop app.
What these grades rest on. Graded from this listing, whose facts were read from PolyAI's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/polyai#review"><img src="https://toolgpa.com/badge/polyai.svg" alt="PolyAI: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where PolyAI stands among AI agents
PolyAI's GPA of 2.2 is higher than 81 of the 178 other AI agents we grade, and level with 41.
It stands best on platforms and integrations (B, above 47 of 178) and worst on features (C, above 2).
Its paid plans start at $49 a month, against a middle price of $25 for the category: 71 of the 98 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 30 tools score higher and cost less.
Each grade against the category
Every bar is all 179 AI agents we grade, cut by the letter each got. PolyAI’s own letter is outlined.
- CValue for moneyAbove 28 of 178, level with 106
- CFree plan and trialAbove 64 of 178, level with 79
- CFeaturesAbove 2 of 178, level with 130
- CEase of useAbove 36 of 178, level with 132
- BPlatforms and integrationsAbove 47 of 178, level with 121
Price against what you get
Each dot is one of 109 AI agents. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep PolyAI, or make your own?
Keep it
To replace PolyAI you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
It costs $588 a year.
What you could make
- Appointment booking: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- It plugs into other products, Google Calendar, Calendly and HubSpot among them, and has an API.
What this rests on. PolyAI’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is PolyAI?
PolyAI builds voice and chat agents that answer calls, book appointments and handle customer service, along with its own dialog models. Self-serve plans start at $49 a month for small businesses, and enterprise contact centers are quoted separately. Developers can also pay by usage for its model API or full platform.
Worth knowing
- The Scale price is per location, so ten locations is not a single price.
- A separate Developer tab bills by connected time: the Model API at 2c a minute and the full platform from 9.5c a minute.
- The pricing page lists $20 of free credit for developer pay-as-you-go accounts.
Key features
- Dialog Agent
- Builds agents with flows, tools and brand voice, from no-code to full code on one platform.
- Wren
- An assistant that designs, builds, tests and optimizes agents from a plain-English description.
- Dialog-RSN-1 model
- The vendor's audio-native model, which it says responds in under 300ms median first-token latency.
- Call insight
- Every call gets a summary and a PolyScore, with latency and agent details visible in real time.
- Bring your own phone line
- Keep an existing number and connect a carrier over SIP at no charge, or take a number from PolyAI.
PolyAI pricing
As of Nov 13, 2026, PolyAI is a paid product with a free trial, starting at $49 per month for 250 minutes.
- Starts at
- $49 per month for 250 minutes
- Free plan
- None
- Free trial
- Free trial offered on Essentials, Plus and Scale; length not stated
| Plan | Price | What you get |
|---|---|---|
| Essentials | $49per month, 250 minutes included | Then 30c a minute. 1 number, 5 calls at once; Google Calendar, Calendly, Cal.com and Zapier. |
| Plus | $199per month, 1,000 minutes included | Then 25c a minute. 10 calls at once; adds HubSpot, Zoho CRM, Dynamics 365 and Microsoft 365. |
| Scale | $299per location per month, 1,500 minutes each | Then 20c a minute. Up to 9 locations with pooled minutes; adds Salesforce, Zendesk and Slack. |
| Enterprise | Custom | Sold through sales: HIPAA with a BAA, SSO, uptime SLA, data residency and 24/7 support. |
Read from poly.ai on Nov 13, 2026. Prices change, so confirm with PolyAI before you buy.
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Common questions
Does PolyAI have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. PolyAI is listed for Web.
Does PolyAI have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. PolyAI is listed for Web.
Is PolyAI open source?
PolyAI is not described as open source on its own site, as read on Nov 13, 2026.
Does PolyAI have an API?
Yes. PolyAI offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.