Alhena AI review (2026): is the free plan enough?
AI shopping and support assistant for online stores
Black Friday: is there a Alhena AI sale?
Alhena AI report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for AI support and shopping help for online shops
Alhena is an AI chat assistant for online shops that answers support questions and helps shoppers, and it also tracks how AI engines mention your brand. The free plan is 25 conversations a month, paid plans start at $199 a month, and extra conversations cost $1.20 each.
Who Alhena AI is for
- Fits if you run an online shop and want a chat assistant on your product pages
- Works for stores that also want to see how AI engines describe them
Who Alhena AI is not for
- Tight if you are on the free plan: 25 conversations a month, and one AI engine monitored
- Pricey if you grow: $1.20 for every conversation over the allowance
- Watch out: the trial needs a payment method and bills automatically unless you cancel
- Not for you if you need to export your data, as that is Enterprise only
Why Alhena AI gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyEssentials is $199 a month billed yearly ($239 monthly), well above the category's $150 line for the dearest tenth, and extra credits are $1.20 each.
- CFree plan and trialA free plan with 25 conversations a month and 500 URLs or SKUs is a cap you will hit quickly. The 14-day trial needs a payment method and bills automatically.
- CFeaturesSupport concierge, shopping assistant, AI visibility tracking and review management. The free plan watches only 1 AI engine, and data export is Enterprise only.
- CEase of useNo store rating on record, and your catalogue and help content have to be loaded first.
- BPlatforms and integrationsWeb, with eight integrations listed. No phone or desktop app.
What these grades rest on. Graded from this listing, whose facts were read from Alhena's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/alhena-ai#review"><img src="https://toolgpa.com/badge/alhena-ai.svg" alt="Alhena AI: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Alhena AI stands among AI agents
Alhena AI's GPA of 2.0 is higher than 64 of the 178 other AI agents we grade, and level with 16.
It stands best on platforms and integrations (B, above 47 of 178) and worst on value for money (D, above 0).
Its paid plans start at $199 a month, against a middle price of $25 for the category: 91 of the 98 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 37 tools score higher and cost less.
Each grade against the category
Every bar is all 179 AI agents we grade, cut by the letter each got. Alhena AI’s own letter is outlined.
- DValue for moneyAbove 0 of 178, level with 27
- CFree plan and trialAbove 64 of 178, level with 79
- CFeaturesAbove 2 of 178, level with 130
- CEase of useAbove 36 of 178, level with 132
- BPlatforms and integrationsAbove 47 of 178, level with 121
Price against what you get
Each dot is one of 109 AI agents. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Alhena AI, or make your own?
Keep it
To replace Alhena AI you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $2,388 a year.
What you could not
- An AI model answering your customers from your own help articles.
- The same prompts asked of ChatGPT, Perplexity, Gemini and Google's AI answers every day, and the answers kept.
- A chatbot builder hooked into the messaging apps.
- It plugs into other products, Shopify, Zendesk and Intercom among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Alhena AI’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Alhena AI?
Alhena AI, formerly Gleen, adds an AI assistant to an online store that answers shopper questions, recommends products and handles support. It also tracks how a store's products show up in AI search engines. Plans are priced by monthly conversations and AI questions tracked.
Worth knowing
- Usage above the monthly allowance is billed at $1.20 per credit; a conversation is 1 credit.
- Only Essentials and above monitor all major AI engines; the Free plan watches 1.
- Data export is limited to Enterprise.
- Trials need a payment method and bill automatically unless canceled in Billing.
Key features
- AI support concierge
- Answers customer questions from store and help-desk data and can hand off to a human through the connected help desk.
- AI shopping assistant
- Recommends products from the catalog, suggests bundles and nudges shoppers who stall on a page.
- AI visibility tracking
- Tracks which products appear in AI search answers, with an audit and a count of AI questions tracked per plan.
- Optimization credits
- Spent on product page rewrites, FAQ generation and blog briefs aimed at AI search citations.
- Review management
- Manages and responds to reviews on platforms such as Trustpilot and Yotpo, on every paid plan.
Alhena AI pricing
As of Nov 13, 2026, Alhena AI has a free plan, and paid plans start at $199 per month, billed annually ($239 billed monthly).
- Starts at
- $199 per month, billed annually ($239 billed monthly)
- Free plan
- 25 conversations a month, 500 URLs or SKUs, 1 AI profile and a snapshot of AI visibility for 5 questions.
- Free trial
- 14-day free trial of Essentials, Growth or Scale; card required, billed automatically when it ends
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 25 conversations a month, 500 URLs or SKUs, 1 AI profile, 5 AI questions tracked on 1 engine. |
| Essentials | $199per month, billed annually ($239 billed monthly) | 200 conversations a month, 25 AI questions tracked, 5 optimization credits, email support. |
| Growth | $499per month, billed annually ($599 billed monthly) | 550 conversations a month, 75 AI questions tracked, 25 optimization credits, weekly refresh. |
| Scale | $999per month, billed annually ($1,199 billed monthly) | 1,200 conversations a month, 150 AI questions tracked, 50 optimization credits. |
| Enterprise | Custom | Unlimited conversations, data export, a dedicated customer success manager and custom integrations. |
Read from alhena.ai on Nov 13, 2026. Prices change, so confirm with Alhena AI before you buy.
Ways to pay less
- Annual discount17% off with annual billing
The pricing page shows annual billing as a 17% saving; for example Essentials is $199 a month billed annually against $239 billed monthly.
Stated on alhena.ai
Works with
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Common questions
Does Alhena AI have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Alhena AI is listed for Web.
Does Alhena AI have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Alhena AI is listed for Web.
Is Alhena AI open source?
Alhena AI is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.