Alhena AI vs Intercom Fin (2026): which should you pick?
As of Nov 13, 2026, Intercom Fin grades higher than Alhena AI: 2.2 against 2.0 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Intercom Fin grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Alhena AI
AI shopping and support assistant for online stores
Intercom Fin
AI customer service agent billed per resolved conversation
Which one is for you
Pick Alhena AI if
- Fits if you run an online shop and want a chat assistant on your product pages
- Works for stores that also want to see how AI engines describe them
Look elsewhere if
- Tight if you are on the free plan: 25 conversations a month, and one AI engine monitored
- Pricey if you grow: $1.20 for every conversation over the allowance
- Watch out: the trial needs a payment method and bills automatically unless you cancel
- Not for you if you need to export your data, as that is Enterprise only
Pick Intercom Fin if
- Fits if you already run Intercom or another helpdesk and want AI in front of it
- Makes sense if you would rather pay per resolved ticket than per seat
Look elsewhere if
- Pricey if volume is high, as every outcome is $0.99 and there is a monthly minimum
- Tight if you want voice, which is custom pricing for select customers
- Watch out: Advanced is $85 and Expert $132 a seat, shown without a stated billing period
- Watch out: qualifications cost $9.99 each and Copilot is a $29 per agent add-on
How we grade them
| 2.0GPAAlhena AIFair | 2.2GPAIntercom FinFair | |
|---|---|---|
| Value for money | DEssentials is $199 a month billed yearly ($239 monthly), well above the category's $150 line for the dearest tenth, and extra credits are $1.20 each. | CEssential is $19 a seat a month billed yearly, near the cheaper end of this category, but Fin adds $0.99 per outcome on top. The page's own example is about $150 a month for 152 outcomes. |
| Free plan and trial | CA free plan with 25 conversations a month and 500 URLs or SKUs is a cap you will hit quickly. The 14-day trial needs a payment method and bills automatically. | CA 14-day trial with no card. There is no free plan. |
| Features | CSupport concierge, shopping assistant, AI visibility tracking and review management. The free plan watches only 1 AI engine, and data export is Enterprise only. | CHandles many channels and also works on other helpdesks. The listing names gaps: voice is custom pricing, and the Copilot add-on for other helpdesks is only for Salesforce. |
| Ease of use | CNo store rating on record, and your catalogue and help content have to be loaded first. | CNo store rating on record, and you connect a helpdesk and teach it procedures and data connectors first. |
| Platforms and integrations | BWeb, with eight integrations listed. No phone or desktop app. | BWeb, with listed helpdesk connections to Salesforce, HubSpot, Freshworks, Zendesk-style tools and Gorgias. |
| Best for | AI support and shopping help for online shops | support teams that pay only when the AI resolves a ticket |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Alhena AI and Intercom Fin. How we grade
Price against what you get
Alhena AI starts at $199 a month and scores 2.3 out of 4 on features, ease of use and platforms. Intercom Fin starts at $19 a month for each person and scores 2.3.
They score the same, and Intercom Fin starts $180 a month lower. Of the other AI agents on the chart, 37 score higher than Alhena AI for less, and 9 score higher than Intercom Fin for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Alhena AI also covers AI search visibility.
- Intercom Fin also covers AI agents, help desk and live chat.
At a glance
| Alhena AI | Intercom Fin | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $199 per month, billed annually ($239 billed monthly) | $19 per seat / month, billed annually, plus $0.99 per Fin outcome |
| Free plan | 25 conversations a month, 500 URLs or SKUs, 1 AI profile and a snapshot of AI visibility for 5 questions. | None |
| Free trial | 14-day free trial of Essentials, Growth or Scale; card required, billed automatically when it ends | 14-day free trial, no credit card required |
| Web | ||
| Made by | Helix3 Labs | Intercom |
| Price read from | alhena.ai | intercom.com |
| Checked | Nov 13, 2026 | Nov 12, 2026 |
Worth knowing
Alhena AI
- Usage above the monthly allowance is billed at $1.20 per credit; a conversation is 1 credit.
- Only Essentials and above monitor all major AI engines; the Free plan watches 1.
- Data export is limited to Enterprise.
- Trials need a payment method and bill automatically unless canceled in Billing.
Intercom Fin
- Fin costs $0.99 per outcome, and qualifications cost $9.99 each. A monthly minimum applies, for example 50 outcomes.
- Voice for Fin is on custom pricing and offered to select customers through sales.
- Copilot for other helpdesks is currently available for Salesforce.
- Advanced and Expert prices are shown on the page without a stated billing period.
Key features
Alhena AI
- AI support concierge
- Answers customer questions from store and help-desk data and can hand off to a human through the connected help desk.
- AI shopping assistant
- Recommends products from the catalog, suggests bundles and nudges shoppers who stall on a page.
- AI visibility tracking
- Tracks which products appear in AI search answers, with an audit and a count of AI questions tracked per plan.
- Optimization credits
- Spent on product page rewrites, FAQ generation and blog briefs aimed at AI search citations.
- Review management
- Manages and responds to reviews on platforms such as Trustpilot and Yotpo, on every paid plan.
Intercom Fin
- Outcome-based pricing
- A resolution, a handoff from a configured Procedure, a disqualification or a self-serve routing costs $0.99 each. Fin charges one outcome per conversation.
- Works on other helpdesks
- Fin can run on Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr and Gorgias, with no seats required.
- Procedures and data connectors
- Procedures let a team set multi-step workflows, and Fin can update external systems through connected data sources.
- Testing and analysis
- Simulations, regression tests and previews check Fin before deployment, and CX Score and AI Topics analyze it afterward.
- Many channels
- Fin is deployed on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger, or through an API.
- Early Stage Program
- Startups can apply for a year of Fin free and a large discount on Intercom.
Plans
Alhena AI
Free$0
25 conversations a month, 500 URLs or SKUs, 1 AI profile, 5 AI questions tracked on 1 engine.
Essentials$199
per month, billed annually ($239 billed monthly)
200 conversations a month, 25 AI questions tracked, 5 optimization credits, email support.
Growth$499
per month, billed annually ($599 billed monthly)
550 conversations a month, 75 AI questions tracked, 25 optimization credits, weekly refresh.
Scale$999
per month, billed annually ($1,199 billed monthly)
1,200 conversations a month, 150 AI questions tracked, 50 optimization credits.
EnterpriseCustom
Unlimited conversations, data export, a dedicated customer success manager and custom integrations.
Intercom Fin
Essential$19
per seat / month, billed annually ($29 billed monthly)
Intercom helpdesk with shared inbox, ticketing, Messenger and Fin. Fin outcomes are billed on top.
Advanced$85
per seat / month, as shown with annual billing selected
Adds multiple inboxes, a workflows builder and round-robin assignment. Includes 20 free Lite seats.
Expert$132
per seat / month, as shown with annual billing selected
Adds SSO, HIPAA support, SLAs and multibrand support. Includes 50 free Lite seats.
Pro add-on$100
per month, add-on
Analysis of 500 conversations a month and 6,000 credits, with Operator, CX Score and AI Topics.
Copilot add-on$29
per agent / month, billed annually ($35 billed monthly)
An assistant inside the inbox for human agents.
Ways to pay less
Alhena AI
- Annual discount
17% off with annual billing
The pricing page shows annual billing as a 17% saving; for example Essentials is $199 a month billed annually against $239 billed monthly.
Intercom Fin
- Startups
Early Stage Program: free year of Fin
Startups can get a year of Fin free and 93% off Intercom through the Early Stage Program.
- Annual discount
Annual billing lowers the Essential price
Essential is $19 per seat a month billed annually, against $29 billed monthly.
Common questions
Which is cheaper, Alhena AI or Intercom Fin?
As of Nov 13, 2026, Alhena AI starts at $199 per month, billed annually ($239 billed monthly), and Intercom Fin starts at $19 per seat / month, billed annually, plus $0.99 per Fin outcome. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Alhena AI or Intercom Fin?
As of Nov 13, 2026, only Alhena AI has a free plan. Intercom Fin does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.