Ada vs Alhena AI (2026): which should you pick?
As of Nov 13, 2026, Alhena AI grades higher than Ada: 2.0 against 1.6 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Ada grades higher on value for money. Alhena AI grades higher on the free plan and platforms. They get the same grade on features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Alhena AI
AI shopping and support assistant for online stores
Which one is for you
Pick Ada if
- Fits if you run a support team and want an agent across chat, email and voice
- Works for a company with someone to act as the AI Agent Manager
Look elsewhere if
- Skip it if you want a price: the pricing and home pages were not readable and no figures are on record
- Not for you if you want to try it free, as no free plan or trial is on record
- Tight if you have no one to manage it, since the docs describe a human AI Agent Manager role
- Watch out: only Salesforce and Zendesk are named as integrations
Pick Alhena AI if
- Fits if you run an online shop and want a chat assistant on your product pages
- Works for stores that also want to see how AI engines describe them
Look elsewhere if
- Tight if you are on the free plan: 25 conversations a month, and one AI engine monitored
- Pricey if you grow: $1.20 for every conversation over the allowance
- Watch out: the trial needs a payment method and bills automatically unless you cancel
- Not for you if you need to export your data, as that is Enterprise only
How we grade them
| 1.6GPAAdaWeak | 2.0GPAAlhena AIFair | |
|---|---|---|
| Value for money | CPrices could not be read, because the vendor's marketing site returned an access-denied page, so it sits in the middle by default. | DEssentials is $199 a month billed yearly ($239 monthly), well above the category's $150 line for the dearest tenth, and extra credits are $1.20 each. |
| Free plan and trial | FNo free plan or trial is on record, and the vendor site could not be read. | CA free plan with 25 conversations a month and 500 URLs or SKUs is a cap you will hit quickly. The 14-day trial needs a payment method and bills automatically. |
| Features | CLearns from content, runs actions and multi-step processes, coaches and hands over to people, across chat, email, voice and social. | CSupport concierge, shopping assistant, AI visibility tracking and review management. The free plan watches only 1 AI engine, and data export is Enterprise only. |
| Ease of use | CNo store rating on record. The docs describe a human AI Agent Manager role to run the agent, so expect setup work. | CNo store rating on record, and your catalogue and help content have to be loaded first. |
| Platforms and integrations | CWeb only, with Salesforce and Zendesk as the two named integrations and API-driven actions. | BWeb, with eight integrations listed. No phone or desktop app. |
| Best for | AI customer service agents | AI support and shopping help for online shops |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Ada and Alhena AI. How we grade
Where they differ
- Ada also covers AI agents.
- Alhena AI also covers AI search visibility.
At a glance
| Ada | Alhena AI | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | Not published | $199 per month, billed annually ($239 billed monthly) |
| Free plan | None | 25 conversations a month, 500 URLs or SKUs, 1 AI profile and a snapshot of AI visibility for 5 questions. |
| Free trial | None listed | 14-day free trial of Essentials, Growth or Scale; card required, billed automatically when it ends |
| Web | ||
| Made by | Ada | Helix3 Labs |
| Price read from | Not confirmed | alhena.ai |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Ada
- Prices could not be read: the vendor's marketing site returned an access-denied page.
- The documentation says the agent runs across chat, email, voice and social messaging.
- Ada's docs describe a human AI Agent Manager role to run the agent.
Alhena AI
- Usage above the monthly allowance is billed at $1.20 per credit; a conversation is 1 credit.
- Only Essentials and above monitor all major AI engines; the Free plan watches 1.
- Data export is limited to Enterprise.
- Trials need a payment method and bill automatically unless canceled in Billing.
Key features
Ada
- AI Agent from your content
- The agent learns from knowledge bases, websites and articles to answer customer questions.
- Actions and tools
- Actions are API-driven tasks that retrieve or process external data, and the docs list API tools and code tools.
- Processes for multi-step work
- Processes handle multi-step interactions that go beyond a single answer.
- Coaching
- Analyzes past conversations and gives feedback to improve accuracy.
- Handoffs to human agents
- Documented handoffs to Salesforce and Zendesk, among others.
Alhena AI
- AI support concierge
- Answers customer questions from store and help-desk data and can hand off to a human through the connected help desk.
- AI shopping assistant
- Recommends products from the catalog, suggests bundles and nudges shoppers who stall on a page.
- AI visibility tracking
- Tracks which products appear in AI search answers, with an audit and a count of AI questions tracked per plan.
- Optimization credits
- Spent on product page rewrites, FAQ generation and blog briefs aimed at AI search citations.
- Review management
- Manages and responds to reviews on platforms such as Trustpilot and Yotpo, on every paid plan.
Plans
Ada
Pricing could not be confirmed. See ada.cx.
Alhena AI
Free$0
25 conversations a month, 500 URLs or SKUs, 1 AI profile, 5 AI questions tracked on 1 engine.
Essentials$199
per month, billed annually ($239 billed monthly)
200 conversations a month, 25 AI questions tracked, 5 optimization credits, email support.
Growth$499
per month, billed annually ($599 billed monthly)
550 conversations a month, 75 AI questions tracked, 25 optimization credits, weekly refresh.
Scale$999
per month, billed annually ($1,199 billed monthly)
1,200 conversations a month, 150 AI questions tracked, 50 optimization credits.
EnterpriseCustom
Unlimited conversations, data export, a dedicated customer success manager and custom integrations.
Ways to pay less
Ada
No public discounts listed.
Alhena AI
- Annual discount
17% off with annual billing
The pricing page shows annual billing as a 17% saving; for example Essentials is $199 a month billed annually against $239 billed monthly.
Common questions
Which is cheaper, Ada or Alhena AI?
As of Nov 13, 2026, Ada has no price we could confirm, and Alhena AI starts at $199 per month, billed annually ($239 billed monthly).
Which has a free plan, Ada or Alhena AI?
As of Nov 13, 2026, only Alhena AI has a free plan. Ada does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.