The Alhena AI Insider’s Guide
Everything we know about Alhena AI in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Alhena AI
The Insider’s Guide
AI shopping and support assistant for online stores
Every plan, grade, refund rule and rival among AI agents, read from Alhena AI’s own pages.
Made by Helix3 Labs · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Alhena AI’s own pages, its app-store listings and our grades. Every fact in it is on Alhena AI’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 64 of the 178 other AI agents we grade
Alhena AI, formerly Gleen, adds an AI assistant to an online store that answers shopper questions, recommends products and handles support. It also tracks how a store's products show up in AI search engines. Plans are priced by monthly conversations and AI questions tracked.
To get you started, here are 9 things to know about Alhena AI, taken from its own pages and our grades.
No store rating on record, and your catalogue and help content have to be loaded first.
- 1
Best for AI support and shopping help for online shops
Alhena is an AI chat assistant for online shops that answers support questions and helps shoppers, and it also tracks how AI engines mention your brand.
- 2
Paid plans start at $199 a month
As its pricing page puts it: $199 per month, billed annually ($239 billed monthly).
- 3
There is a free plan
25 conversations a month, 500 URLs or SKUs, 1 AI profile and a snapshot of AI visibility for 5 questions.
- 4
It runs on Web
Web.
- 5
AI support concierge
Answers customer questions from store and help-desk data and can hand off to a human through the connected help desk.
- 6
AI shopping assistant
Recommends products from the catalog, suggests bundles and nudges shoppers who stall on a page.
- 7
AI visibility tracking
Tracks which products appear in AI search answers, with an audit and a count of AI questions tracked per plan.
- 8
A 2.0 GPA, above 64 of 178
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Alhena AI you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Alhena AI at a glance
- Pricing
- Free plan, from $199 per month, billed annually ($239 billed monthly)
- Free plan
- Yes
- Free trial
- 14-day free trial of Essentials, Growth or Scale; card required, billed automatically when it ends
- Runs on
- Web
- Made by
- Helix3 Labs
- Category
- AI Agents
- Our grade
- 2.0 GPA, fair
The report card
Best for AI support and shopping help for online shops
Alhena is an AI chat assistant for online shops that answers support questions and helps shoppers, and it also tracks how AI engines mention your brand. The free plan is 25 conversations a month, paid plans start at $199 a month, and extra conversations cost $1.20 each.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Essentials is $199 a month billed yearly ($239 monthly), well above the category's $150 line for the dearest tenth, and extra credits are $1.20 each. |
| Free plan and trial | C | A free plan with 25 conversations a month and 500 URLs or SKUs is a cap you will hit quickly. The 14-day trial needs a payment method and bills automatically. |
| Features | C | Support concierge, shopping assistant, AI visibility tracking and review management. The free plan watches only 1 AI engine, and data export is Enterprise only. |
| Ease of use | C | No store rating on record, and your catalogue and help content have to be loaded first. |
| Platforms and integrations | B | Web, with eight integrations listed. No phone or desktop app. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Alhena AI is for
- Fits if you run an online shop and want a chat assistant on your product pages
- Works for stores that also want to see how AI engines describe them
Who it is not for
- Tight if you are on the free plan: 25 conversations a month, and one AI engine monitored
- Pricey if you grow: $1.20 for every conversation over the allowance
- Watch out: the trial needs a payment method and bills automatically unless you cancel
- Not for you if you need to export your data, as that is Enterprise only
Good to know
Good for
- Online stores that want a support and shopping assistant in one product
- Brands that want to see how AI search engines describe their products
Worth knowing
- Usage above the monthly allowance is billed at $1.20 per credit; a conversation is 1 credit.
- Only Essentials and above monitor all major AI engines; the Free plan watches 1.
- Data export is limited to Enterprise.
- Trials need a payment method and bill automatically unless canceled in Billing.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$199
A month to start. There is a free plan too
Alhena AI has a free plan. Paid plans start at $199 per month, billed annually ($239 billed monthly).
Free
$0
25 conversations a month, 500 URLs or SKUs, 1 AI profile, 5 AI questions tracked on 1 engine.
Essentials
$199
per month, billed annually ($239 billed monthly)
200 conversations a month, 25 AI questions tracked, 5 optimization credits, email support.
Growth
$499
per month, billed annually ($599 billed monthly)
550 conversations a month, 75 AI questions tracked, 25 optimization credits, weekly refresh.
Scale
$999
per month, billed annually ($1,199 billed monthly)
1,200 conversations a month, 150 AI questions tracked, 50 optimization credits.
Enterprise
Custom
Unlimited conversations, data export, a dedicated customer success manager and custom integrations.
The free plan
25 conversations a month, 500 URLs or SKUs, 1 AI profile and a snapshot of AI visibility for 5 questions.
Trying it first
14-day free trial of Essentials, Growth or Scale; card required, billed automatically when it ends
Read from alhena.ai on Nov 13, 2026.
Ways to pay less
Annual discount
17% off with annual billing
The pricing page shows annual billing as a 17% saving; for example Essentials is $199 a month billed annually against $239 billed monthly.
Stated on alhena.ai
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI shopping and support assistant for online stores. Here is what it does, as its own site describes it, and what it covers: AI features, AI support agent, chatbots, AI search visibility.
Support concierge, shopping assistant, AI visibility tracking and review management.
- AI support concierge
- Answers customer questions from store and help-desk data and can hand off to a human through the connected help desk.
- AI shopping assistant
- Recommends products from the catalog, suggests bundles and nudges shoppers who stall on a page.
- AI visibility tracking
- Tracks which products appear in AI search answers, with an audit and a count of AI questions tracked per plan.
- Optimization credits
- Spent on product page rewrites, FAQ generation and blog briefs aimed at AI search citations.
- Review management
- Manages and responds to reviews on platforms such as Trustpilot and Yotpo, on every paid plan.
Where it runs
- Web
What it works with
- Shopify
- Zendesk
- Intercom
- Gorgias
- Freshdesk
- Salesforce Service Cloud
- HubSpot
- WooCommerce
Alhena AI is made by Helix3 Labs.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
64/178
Other AI agents it is graded above
Alhena AI's GPA of 2.0 is higher than 64 of the 178 other AI agents we grade, and level with 16.
It stands best on platforms and integrations (B, above 47 of 178) and worst on value for money (D, above 0).
Its paid plans start at $199 a month, against a middle price of $25 for the category: 91 of the 98 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 37 tools score higher and cost less.
Each grade against the category
Every bar is all 179 AI agents we grade, cut by the letter each got. Alhena AI’s own letter is outlined.
- DValue for moneyAbove 0 of 178
- CFree plan and trialAbove 64 of 178
- CFeaturesAbove 2 of 178
- CEase of useAbove 36 of 178
- BPlatforms and integrationsAbove 47 of 178
Price against what you get
Each dot is one of 109 AI agents. Further left costs less; higher up scores better on features, ease of use and platforms. Alhena AI is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Alhena AI you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $2,388 a year.
What you could not
- An AI model answering your customers from your own help articles.
- The same prompts asked of ChatGPT, Perplexity, Gemini and Google's AI answers every day, and the answers kept.
- A chatbot builder hooked into the messaging apps.
- It plugs into other products, Shopify, Zendesk and Intercom among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Alhena AI’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Intercom Fin, Decagon, Ada, Wonderchat and Sierra
The 5 tools Alhena AI is most often weighed against, with where each one differs from it.
- 2.2GPA
Intercom Fin
Free trial · from $19/mo
AI customer service agent billed per resolved conversation.
- Alhena AI has a free plan. Intercom Fin does not, though it has a free trial.
- Alhena AI also covers AI search visibility.
- Intercom Fin also covers AI agents, help desk and live chat.
- 1.6GPA
Decagon
Paid
AI concierge agents for customer support across voice, chat and email.
- Alhena AI has a free plan. Decagon does not.
- Alhena AI also covers AI search visibility.
- Decagon also covers AI agents and a/B testing.
- 1.6GPA
Ada
Paid
AI customer service agent platform for chat, email, voice and social.
- Alhena AI has a free plan. Ada does not.
- Alhena AI also covers AI search visibility.
- Ada also covers AI agents.
- 2.2GPA
Wonderchat
Free plan · from $32.50/mo
AI customer service agent with a built-in helpdesk.
- Alhena AI also covers AI search visibility.
- Wonderchat also covers AI agents, help desk and live chat.
- 1.6GPA
Sierra
Paid
Conversational AI agents for customer service at large brands.
- Alhena AI has a free plan. Sierra does not.
- Alhena AI also covers AI search visibility.
- Sierra also covers AI agents.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Alhena AI free?
Alhena AI has a free plan. 25 conversations a month, 500 URLs or SKUs, 1 AI profile and a snapshot of AI visibility for 5 questions.
How much does Alhena AI cost?
Alhena AI lists 5 plans. Free: $0.
What platforms does Alhena AI work on?
Alhena AI is available on Web.
Does Alhena AI offer any discounts?
Alhena AI publicly lists the following: 17% off with annual billing.
Does Alhena AI have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Alhena AI is listed for Web.
Does Alhena AI have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Alhena AI is listed for Web.
Is Alhena AI open source?
Alhena AI is not described as open source on its own site, as read on Nov 13, 2026.
What does Alhena AI integrate with?
Alhena AI's listing names Shopify, Zendesk, Intercom, Gorgias, Freshdesk, Salesforce Service Cloud, HubSpot and WooCommerce.
Does Alhena AI have a free trial?
Yes. 14-day free trial of Essentials, Growth or Scale; card required, billed automatically when it ends.
Who makes Alhena AI?
Alhena AI is made by Helix3 Labs.
What are the alternatives to Alhena AI?
The closest alternatives to Alhena AI in our directory are Intercom Fin, Decagon, Ada, Wonderchat and Sierra.
How does Alhena AI compare with other AI agents?
Alhena AI's GPA of 2.0 is higher than 64 of the 178 other AI agents we grade, and level with 16.
Is Alhena AI good value for money?
ToolGPA grades Alhena AI D for value for money. Its paid plans start at $199 a month, against a middle price of $25 for the category: 91 of the 98 others that charge start lower.
Could I make my own version of Alhena AI?
To replace Alhena AI you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Alhena AI’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Alhena's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Helix3 Labs. Prices change, so check alhena.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Alhena AI, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/alhena-ai
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Alhena AI: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/alhena-ai
Know someone choosing between AI agents?
Send them this guide: toolgpa.com/tools/alhena-ai/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded AI agents after Alhena AI, each with an Insider's Guide of its own.
- AI Agents Insider's GuideEvery one of the 179 AI agents we grade, compared
- Genspark Insider's GuideAI workspace with an agent for research, slides, sheets and docs3.2 GPA
- Manus Insider's GuideGeneral AI agent for research, slides, websites and browser tasks3.2 GPA
- OpenClaw Insider's GuideOpen-source personal AI agent you run yourself and message in chat3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Alhena AI’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Alhena AI is a trademark of its owner, and this guide is not made, paid for or approved by Helix3 Labs. Prices and plans change: check alhena.ai before you buy.