Goodcall vs PolyAI (2026): which should you pick?
As of Nov 13, 2026, PolyAI grades higher than Goodcall: 2.2 against 1.8 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
PolyAI grades higher on value for money and platforms. They get the same grade on the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Goodcall
AI phone agent for small businesses, billed per customer
PolyAI
Voice AI agents for phone calls, from small shops to contact centers
Which one is for you
Pick Goodcall if
- Fits if you run a one-person shop and miss calls while you work
- Works for businesses that want a flat monthly bill instead of per-minute charges
Look elsewhere if
- Pricey if you are small, as $79 a month is the entry price for just 100 customers
- Tight if you want a team on it, since Starter allows one team member and 30 days of call history
- Watch out: call counts are approximate and test runs are metered as AI usage you top up in $5 steps
- Watch out: only monthly prices are shown, with no yearly option
Pick PolyAI if
- Fits if you want a phone agent for a single small business line
- Works for developers who want to pay by the minute through the model API
Look elsewhere if
- Tight if you take many calls: Essentials covers 250 minutes
- Pricey if you have several sites, as Scale is per location
- Watch out: the trial length is not stated
- Watch out: the developer tab bills by connected time, 2c a minute for the model API and from 9.5c for the full platform
How we grade them
| 1.8GPAGoodcallWeak | 2.2GPAPolyAIFair | |
|---|---|---|
| Value for money | DStarter is $79 a month, well past the $52 where this category's dearest tenth begins, and it covers just 100 unique customers. Extra customers cost 79 cents each. | CEssentials is $49 a month for 250 minutes, just under the category's $50 dearer-quarter line. Plus is $199 and Scale $299 per location, so heavy use costs more. |
| Free plan and trial | CYou can build and test a demo agent for nothing, but you pay once you connect a number, so nothing real is free. It is a card-free try, not a free plan. | CA free trial is offered on Essentials, Plus and Scale, but its length is not stated. Developer accounts get free credit. |
| Features | CAnswers calls, takes messages, books appointments and runs plain-English edits. The listing's own gaps hold it at C: one external tool and one team member on Starter, and Zapier is the only integration. | CVoice agents, an assistant called Wren, its own speech model, call insight and bring-your-own phone line. Developer billing is separate, at 2c to 9.5c a minute. |
| Ease of use | CNo store rating on record, and you set up workers, tools and a number or call forwarding before it answers anyone. | CNo store rating on record. Building and testing call flows is a learning curve. |
| Platforms and integrations | CWeb only, with a local number or forwarding from your own, and Zapier as the one listed integration. | BWeb, with eight integrations listed and a developer API. No phone or desktop app. |
| Best for | a small shop that wants calls answered | AI phone agents for customer calls |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Goodcall and PolyAI. How we grade
Price against what you get
Goodcall starts at $79 a month and scores 2.0 out of 4 on features, ease of use and platforms. PolyAI starts at $49 a month and scores 2.3.
PolyAI scores higher and starts $30 a month lower. Of the other AI agents on the chart, 71 score higher than Goodcall for less, and 30 score higher than PolyAI for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Goodcall also covers business phone line.
- PolyAI also covers AI support agent.
At a glance
| Goodcall | PolyAI | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $79 per month for 100 unique customers | $49 per month for 250 minutes |
| Free plan | None | None |
| Free trial | Build and test a free demo agent; you pay only when you connect a phone number. | Free trial offered on Essentials, Plus and Scale; length not stated |
| Web | ||
| Made by | Goodcall | PolyAI |
| Price read from | goodcall.com | poly.ai |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Goodcall
- Extra unique customers beyond the plan are billed at the plan's own rate, from 79¢ on Starter down to 15¢ on Scale.
- Test runs are metered as AI usage; Starter gets a base allowance of about 100 and extra can be topped up $5 at a time.
- The call counts on each plan are approximate, and Starter allows just 1 team member and 30 days of call history.
- Only monthly prices appear on the pricing page; no annual billing option is shown.
PolyAI
- The Scale price is per location, so ten locations is not a single price.
- A separate Developer tab bills by connected time: the Model API at 2c a minute and the full platform from 9.5c a minute.
- The pricing page lists $20 of free credit for developer pay-as-you-go accounts.
Key features
Goodcall
- Per-customer billing
- A unique customer is one phone number, once a month. Minutes, calls and tokens are not metered, and spam and wrong numbers are not counted.
- Workers
- A worker is one specialist inside your agent, such as a booker, a message taker or a knowledge expert. Plans cap how many you add.
- Agent-powered edits
- You describe a change in plain English, such as new questions or a different greeting, and the assistant Gabi rewrites the agent. Unlimited on every plan.
- Phone numbers
- Every plan includes a local number, or you can keep your existing number by forwarding it to Goodcall.
- External tools
- An API, an MCP server or a code block counts as one external tool however many workers use it. A Zapier integration exists for existing agents.
PolyAI
- Dialog Agent
- Builds agents with flows, tools and brand voice, from no-code to full code on one platform.
- Wren
- An assistant that designs, builds, tests and optimizes agents from a plain-English description.
- Dialog-RSN-1 model
- The vendor's audio-native model, which it says responds in under 300ms median first-token latency.
- Call insight
- Every call gets a summary and a PolyScore, with latency and agent details visible in real time.
- Bring your own phone line
- Keep an existing number and connect a carrier over SIP at no charge, or take a number from PolyAI.
Plans
Goodcall
Starter$79
per month for 100 unique customers
Then 79¢ per extra customer, about 150 calls a month, 5 workers, 1 external tool, 1 team member and 30-day call history.
Growth$129
per month for 500 unique customers
Then 26¢ per extra customer, about 750 calls, 10 workers, 5 external tools, 5 team members and 90-day call history.
Scale$299
per month for 2,000 unique customers
Then 15¢ per extra customer, about 3,000 calls, 20 workers, 15 external tools, 10 team members and unlimited call history.
EnterpriseCustom
For more than 2,000 customers a month, several connected systems or franchise groups; volume pricing, onboarding and an SLA.
PolyAI
Essentials$49
per month, 250 minutes included
Then 30c a minute. 1 number, 5 calls at once; Google Calendar, Calendly, Cal.com and Zapier.
Plus$199
per month, 1,000 minutes included
Then 25c a minute. 10 calls at once; adds HubSpot, Zoho CRM, Dynamics 365 and Microsoft 365.
Scale$299
per location per month, 1,500 minutes each
Then 20c a minute. Up to 9 locations with pooled minutes; adds Salesforce, Zendesk and Slack.
EnterpriseCustom
Sold through sales: HIPAA with a BAA, SSO, uptime SLA, data residency and 24/7 support.
Common questions
Which is cheaper, Goodcall or PolyAI?
As of Nov 13, 2026, PolyAI is cheaper to start with: $49 a month, against $79 a month for Goodcall. Goodcall starts at $79 per month for 100 unique customers, and PolyAI starts at $49 per month for 250 minutes.
Which has a free plan, Goodcall or PolyAI?
As of Nov 13, 2026, neither Goodcall nor PolyAI has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.