Avaya vs Mitel (2026): which should you pick?
As of Nov 13, 2026, Mitel grades higher than Avaya: 1.6 against 1.4 out of 4.0.
Checked Nov 12, 2026 · graded Nov 13, 2026 by ToolGPA
Mitel grades higher on ease of use. They get the same grade on value for money, the free plan, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick Avaya if
- Fits if you are a large organisation with an IT team and a phone partner
- Works for buyers who already run Avaya Aura or IP Office and want to stay on it
Look elsewhere if
- Not for you if you want a price before you talk to anyone, as none is published
- Skip it if you want to try it first, since there is no self-serve sign-up or trial
- Too light for a small team without IT support, since Aura and IP Office are on-premises systems
- Watch out: the company aims at enterprise customers, so a small office is not who the site is written for
Pick Mitel if
- Fits if you are a business that already uses Mitel phones and wants to stay on them
- Works for buyers who deal with a reseller and want a quote
Look elsewhere if
- Not for you if you want prices on a page, as none are published
- Skip it if you want to try before you buy, because no trial or free plan is on record
- Watch out: Mitel's own site blocks automated reading, so the product list comes from a summary of its products page
- Watch out: platform support for the apps was not confirmed, so check it before buying
How we grade them
| 1.4GPAAvayaWeak | 1.6GPAMitelWeak | |
|---|---|---|
| Value for money | CNo price is published; cost is quoted by Avaya or a partner, so it sits in the middle until a quote says otherwise. | CNo price is published, so it sits in the middle until a quote says otherwise. |
| Free plan and trial | FNo free plan and no trial on the site, and no self-serve sign-up either. | FNo free plan and no trial on record, and no self-serve sign-up shown. |
| Features | CAura, Aura Private Cloud, IP Office, Infinity and a Government Cloud cover voice and customer contact. The listing shows little beyond product names. | CMiVoice Business, OpenScape Voice, MiCollab, contact centre and handsets. The listing is thin on what each does. |
| Ease of use | DNo store rating on record. Aura and IP Office are described as on-premises systems, which need hardware or hosting planning. | CNo store rating on record, and no readable page shows the setup. Phone systems and handsets usually come through a reseller. |
| Platforms and integrations | CListed as web only, with no integrations on record. | CListed as web only; platform support for its apps was not confirmed from a readable vendor page. No integrations on record. |
| Best for | large firms buying phone systems via a partner | a business buying phones through a reseller |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Avaya and Mitel. How we grade
Where they differ
- Avaya also covers AI support agent.
In commonWebTeam chatVideo callsBusiness phone line
At a glance
| Avaya | Mitel | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Avaya | Mitel |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Avaya
- No prices are published on the site, so cost has to be quoted by Avaya or a partner.
- Aura and IP Office are described as on-premises systems, so they need hardware or hosting planning.
- The company positions itself for enterprise customers; the site shows no self-serve sign-up or free trial.
Mitel
- Mitel's own site blocks automated reading, so the product list here comes from a summary of its products page.
- No plan names or prices are published; the page points buyers to sales for a quote.
- Platform support for the apps was not confirmed from a readable vendor page and should be checked.
Key features
Avaya
- Avaya Aura
- A private on-premises system that combines voice, video and messaging for employee and customer communications.
- Aura Private Cloud
- Aura unified communications run in a dedicated Microsoft Azure environment for each customer.
- IP Office
- An on-premises communications system aimed at small and mid-sized businesses, covering voice, video, messaging and call management.
- Avaya Infinity
- A customer experience platform that connects voice and digital channels with AI, self-service and live agents.
- Government Cloud
- A public-sector cloud for unified communications and contact center work, listed with FedRAMP Moderate and IL4 High support.
Mitel
- MiVoice Business
- Business voice for roughly 10 to 1,000 users, offered on premises or hosted.
- OpenScape Voice
- Voice for multi-site enterprises of about 1,000 to 50,000 users, with on-premises control and cloud options.
- MiCollab
- Team chat, video and presence, listed with mobile and desktop apps.
- Contact center
- A Mitel CX contact center product sits alongside the voice platforms.
- Desk and wireless phones
- The product list includes 6900 Series IP desk phones and 700d DECT phones for frontline staff.
Plans
Avaya
Pricing could not be confirmed. See avaya.com.
Mitel
Pricing could not be confirmed. See mitel.com.
Common questions
Which is cheaper, Avaya or Mitel?
As of Nov 12, 2026, Avaya has no price we could confirm, and Mitel has no price we could confirm.
Which has a free plan, Avaya or Mitel?
As of Nov 12, 2026, neither Avaya nor Mitel has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.