Mitel review (2026): is it worth it?
Business phone systems, collaboration and contact center software
Black Friday: is there a Mitel sale?
Mitel report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for a business buying phones through a reseller
Mitel sells business phone systems, collaboration and contact centre software, plus desk and wireless phones. The page points buyers to sales for a quote, shows no plans or prices, and its own site refuses automated reading, so much of what we know comes from a product summary.
Who Mitel is for
- Fits if you are a business that already uses Mitel phones and wants to stay on them
- Works for buyers who deal with a reseller and want a quote
Who Mitel is not for
- Not for you if you want prices on a page, as none are published
- Skip it if you want to try before you buy, because no trial or free plan is on record
- Watch out: Mitel's own site blocks automated reading, so the product list comes from a summary of its products page
- Watch out: platform support for the apps was not confirmed, so check it before buying
Why Mitel gets a 1.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo price is published, so it sits in the middle until a quote says otherwise.
- FFree plan and trialNo free plan and no trial on record, and no self-serve sign-up shown.
- CFeaturesMiVoice Business, OpenScape Voice, MiCollab, contact centre and handsets. The listing is thin on what each does.
- CEase of useNo store rating on record, and no readable page shows the setup. Phone systems and handsets usually come through a reseller.
- CPlatforms and integrationsListed as web only; platform support for its apps was not confirmed from a readable vendor page. No integrations on record.
What these grades rest on. Graded from this listing, whose facts were read from a summary of Mitel's products page on 12 November 2026; the vendor's own site refused our request when we rechecked. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/mitel#review"><img src="https://toolgpa.com/badge/mitel.svg" alt="Mitel: 1.6 GPA on ToolGPA" width="196" height="56"></a>Where Mitel stands among business phone systems
Mitel's GPA of 1.6 is higher than 3 of the 44 other business phone systems we grade, and level with 1.
It stands best on value for money (C, above 5 of 44) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 45 business phone systems we grade, cut by the letter each got. Mitel’s own letter is outlined.
- CValue for moneyAbove 5 of 44, level with 29
- FFree plan and trialAbove 0 of 44, level with 23
- CFeaturesAbove 1 of 44, level with 24
- CEase of useAbove 4 of 44, level with 30
- CPlatforms and integrationsAbove 1 of 44, level with 4
Keep Mitel, or make your own?
Keep it
To replace Mitel you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 40 of the 44 other business phone systems grade higher.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Sharing with other people, which means accounts and invitations.
What this rests on. Mitel’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Mitel?
Mitel sells business communications that run in the cloud, on premises or as a hybrid: MiVoice Business for voice, OpenScape Voice for large multi-site enterprises, MiCollab for chat, video and presence, a contact center product, and IP and DECT phones. No prices are published.
Worth knowing
- Mitel's own site blocks automated reading, so the product list here comes from a summary of its products page.
- No plan names or prices are published; the page points buyers to sales for a quote.
- Platform support for the apps was not confirmed from a readable vendor page and should be checked.
Key features
- MiVoice Business
- Business voice for roughly 10 to 1,000 users, offered on premises or hosted.
- OpenScape Voice
- Voice for multi-site enterprises of about 1,000 to 50,000 users, with on-premises control and cloud options.
- MiCollab
- Team chat, video and presence, listed with mobile and desktop apps.
- Contact center
- A Mitel CX contact center product sits alongside the voice platforms.
- Desk and wireless phones
- The product list includes 6900 Series IP desk phones and 700d DECT phones for frontline staff.
Mitel pricing
We could not confirm Mitel’s current pricing from its own site, so we are not listing plans here. See mitel.com for current prices.
Mitel alternatives
- Mitel vs Avaya
Paid
- Mitel vs RingCentral
Free trial · from $20/mo
- Mitel vs 8x8
Paid
- Mitel vs Vonage Business Communications
From $19.99/mo
Common questions
Does Mitel have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Mitel is listed for Web.
Does Mitel have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Mitel is listed for Web.
Is Mitel open source?
Mitel is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.