The Mitel Insider’s Guide
Everything we know about Mitel in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Mitel
The Insider’s Guide
Business phone systems, collaboration and contact center software
Every plan, grade, refund rule and rival among business phone systems, read from Mitel’s own pages.
Made by Mitel · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Mitel’s own pages, its app-store listings and our grades. Every fact in it is on Mitel’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.6
GPA, above 3 of the 44 other business phone systems we grade
Mitel sells business communications that run in the cloud, on premises or as a hybrid: MiVoice Business for voice, OpenScape Voice for large multi-site enterprises, MiCollab for chat, video and presence, a contact center product, and IP and DECT phones. No prices are published.
To get you started, here are 7 things to know about Mitel, taken from its own pages and our grades.
No store rating on record, and no readable page shows the setup.
- 1
Best for a business buying phones through a reseller
Mitel sells business phone systems, collaboration and contact centre software, plus desk and wireless phones.
- 2
It runs on Web
Web.
- 3
MiVoice Business
Business voice for roughly 10 to 1,000 users, offered on premises or hosted.
- 4
OpenScape Voice
Voice for multi-site enterprises of about 1,000 to 50,000 users, with on-premises control and cloud options.
- 5
MiCollab
Team chat, video and presence, listed with mobile and desktop apps.
- 6
A 1.6 GPA, above 3 of 44
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Mitel you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
Mitel at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Mitel
- Category
- Business Phone Systems
- Our grade
- 1.6 GPA, weak
The report card
Best for a business buying phones through a reseller
Mitel sells business phone systems, collaboration and contact centre software, plus desk and wireless phones. The page points buyers to sales for a quote, shows no plans or prices, and its own site refuses automated reading, so much of what we know comes from a product summary.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published, so it sits in the middle until a quote says otherwise. |
| Free plan and trial | F | No free plan and no trial on record, and no self-serve sign-up shown. |
| Features | C | MiVoice Business, OpenScape Voice, MiCollab, contact centre and handsets. The listing is thin on what each does. |
| Ease of use | C | No store rating on record, and no readable page shows the setup. Phone systems and handsets usually come through a reseller. |
| Platforms and integrations | C | Listed as web only; platform support for its apps was not confirmed from a readable vendor page. No integrations on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Mitel is for
- Fits if you are a business that already uses Mitel phones and wants to stay on them
- Works for buyers who deal with a reseller and want a quote
Who it is not for
- Not for you if you want prices on a page, as none are published
- Skip it if you want to try before you buy, because no trial or free plan is on record
- Watch out: Mitel's own site blocks automated reading, so the product list comes from a summary of its products page
- Watch out: platform support for the apps was not confirmed, so check it before buying
Good to know
Good for
- Businesses that want a choice of cloud, on-premises or hybrid phone systems
- Organizations that need hardware desk phones and DECT handsets
- Larger multi-site firms comparing enterprise voice platforms
Worth knowing
- Mitel's own site blocks automated reading, so the product list here comes from a summary of its products page.
- No plan names or prices are published; the page points buyers to sales for a quote.
- Platform support for the apps was not confirmed from a readable vendor page and should be checked.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Mitel's current pricing could not be confirmed from its own site.
No price is published, so it sits in the middle until a quote says otherwise.
We could not confirm Mitel’s current prices from its own site, so this guide lists no plans. mitel.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Business phone systems, collaboration and contact center software. Here is what it does, as its own site describes it, and what it covers: team chat, video calls, business phone line.
MiVoice Business, OpenScape Voice, MiCollab, contact centre and handsets.
- MiVoice Business
- Business voice for roughly 10 to 1,000 users, offered on premises or hosted.
- OpenScape Voice
- Voice for multi-site enterprises of about 1,000 to 50,000 users, with on-premises control and cloud options.
- MiCollab
- Team chat, video and presence, listed with mobile and desktop apps.
- Contact center
- A Mitel CX contact center product sits alongside the voice platforms.
- Desk and wireless phones
- The product list includes 6900 Series IP desk phones and 700d DECT phones for frontline staff.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Mitel is made by Mitel.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
3/44
Other business phone systems it is graded above
Mitel's GPA of 1.6 is higher than 3 of the 44 other business phone systems we grade, and level with 1.
It stands best on value for money (C, above 5 of 44) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 45 business phone systems we grade, cut by the letter each got. Mitel’s own letter is outlined.
- CValue for moneyAbove 5 of 44
- FFree plan and trialAbove 0 of 44
- CFeaturesAbove 1 of 44
- CEase of useAbove 4 of 44
- CPlatforms and integrationsAbove 1 of 44
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Mitel you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 40 of the 44 other business phone systems grade higher.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Sharing with other people, which means accounts and invitations.
What this rests on. Mitel’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Avaya, RingCentral, 8x8 and Vonage Business Communications
The 4 tools Mitel is most often weighed against, with where each one differs from it.
- 1.4GPA
Avaya
Paid
Enterprise voice, collaboration and customer experience platforms.
- Avaya also covers AI support agent.
- 3.0GPA
RingCentral
Free trial · from $20/mo
Cloud phone system with texting, fax, video meetings and team chat.
- Only RingCentral lists macOS, Windows, iOS and Android apps.
- RingCentral also covers transcription and business texting.
- 2.0GPA
8x8
Paid
Cloud phone system with team chat, meetings and a receptionist console.
- Only 8x8 lists macOS, Windows, iOS and Android apps.
- 8x8 also covers business texting.
- 2.4GPA
Vonage Business Communications
From $19.99/mo
Business phone lines with texting, video meetings and team chat.
- Only Vonage Business Communications lists macOS, Windows, iOS and Android apps.
- Only Vonage Business Communications lists a browser extension.
- Vonage Business Communications also covers transcription and business texting.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Mitel free?
No. Mitel is a paid product.
What platforms does Mitel work on?
Mitel is available on Web.
Does Mitel have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Mitel is listed for Web.
Does Mitel have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Mitel is listed for Web.
Is Mitel open source?
Mitel is not described as open source on its own site, as read on Nov 12, 2026.
Who makes Mitel?
Mitel is made by a company of the same name.
What are the alternatives to Mitel?
The closest alternatives to Mitel in our directory are Avaya, RingCentral, 8x8 and Vonage Business Communications.
How does Mitel compare with other business phone systems?
Mitel's GPA of 1.6 is higher than 3 of the 44 other business phone systems we grade, and level with 1.
Could I make my own version of Mitel?
To replace Mitel you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from Mitel’s own pages on Nov 12, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from a summary of Mitel's products page on 12 November 2026; the vendor's own site refused our request when we rechecked. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Mitel. Prices change, so check mitel.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Mitel, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/mitel
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Mitel: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/mitel
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/mitel/guide
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See our other guides
The best-graded business phone systems after Mitel, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 45 business phone systems we grade, compared
- Zadarma Insider's GuideCloud PBX and virtual numbers in 110+ countries, free to start3.2 GPA
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Mitel’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Mitel is a trademark of its owner, and this guide is not made, paid for or approved by Mitel. Prices and plans change: check mitel.com before you buy.