8x8 vs Mitel (2026): which should you pick?
As of Nov 13, 2026, 8x8 grades higher than Mitel: 2.0 against 1.6 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
8x8 grades higher on features and platforms. Mitel grades higher on ease of use. They get the same grade on value for money and the free plan.
Price, platforms and features side by side. The table says where each price was read and when.
Which one is for you
Pick 8x8 if
- Fits if a receptionist handles lots of calls and needs to see who's free
- Works for offices that keep Microsoft Teams and just need phone lines inside it
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you want to try it first, as no free plan or trial is on record
- Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
- Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
- Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product
Pick Mitel if
- Fits if you are a business that already uses Mitel phones and wants to stay on them
- Works for buyers who deal with a reseller and want a quote
Look elsewhere if
- Not for you if you want prices on a page, as none are published
- Skip it if you want to try before you buy, because no trial or free plan is on record
- Watch out: Mitel's own site blocks automated reading, so the product list comes from a summary of its products page
- Watch out: platform support for the apps was not confirmed, so check it before buying
How we grade them
| 2.0GPA8x8Fair | 1.6GPAMitelWeak | |
|---|---|---|
| Value for money | CNo published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. | CNo price is published, so it sits in the middle until a quote says otherwise. |
| Free plan and trial | FNo free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8. | FNo free plan and no trial on record, and no self-serve sign-up shown. |
| Features | BCalls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher. | CMiVoice Business, OpenScape Voice, MiCollab, contact centre and handsets. The listing is thin on what each does. |
| Ease of use | D3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing. | CNo store rating on record, and no readable page shows the setup. Phone systems and handsets usually come through a reseller. |
| Platforms and integrations | AWindows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API. | CListed as web only; platform support for its apps was not confirmed from a readable vendor page. No integrations on record. |
| Best for | busy front desks and Microsoft Teams offices | a business buying phones through a reseller |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 8x8 and Mitel. How we grade
Where they differ
- 8x8 also covers business texting.
In commonWebTeam chatVideo callsBusiness phone line
At a glance
| 8x8 | Mitel | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | 8x8 | Mitel |
| Price read from | Not confirmed | Not confirmed |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
8x8
- 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
- Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
- Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
- The contact center is a separate 8x8 product with its own agent and supervisor apps.
Mitel
- Mitel's own site blocks automated reading, so the product list here comes from a summary of its products page.
- No plan names or prices are published; the page points buyers to sales for a quote.
- Platform support for the apps was not confirmed from a readable vendor page and should be checked.
Key features
8x8
- 8x8 Work app
- Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.
- Auto attendants and ring groups
- Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.
- 8x8 Meetings
- Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.
- 8x8 Frontdesk
- A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.
- Voice for Microsoft Teams
- Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.
- CRM and helpdesk integrations
- Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.
Mitel
- MiVoice Business
- Business voice for roughly 10 to 1,000 users, offered on premises or hosted.
- OpenScape Voice
- Voice for multi-site enterprises of about 1,000 to 50,000 users, with on-premises control and cloud options.
- MiCollab
- Team chat, video and presence, listed with mobile and desktop apps.
- Contact center
- A Mitel CX contact center product sits alongside the voice platforms.
- Desk and wireless phones
- The product list includes 6900 Series IP desk phones and 700d DECT phones for frontline staff.
Plans
8x8
Pricing could not be confirmed. See 8x8.com.
Mitel
Pricing could not be confirmed. See mitel.com.
Common questions
Which is cheaper, 8x8 or Mitel?
As of Nov 12, 2026, 8x8 has no price we could confirm, and Mitel has no price we could confirm.
Which has a free plan, 8x8 or Mitel?
As of Nov 12, 2026, neither 8x8 nor Mitel has a free plan.
Which platforms do 8x8 and Mitel run on?
As of Nov 12, 2026, only 8x8 lists macOS, Windows, iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.