Avaya review (2026): is it worth it?
Enterprise voice, collaboration and customer experience platforms
Black Friday: is there a Avaya sale?
Avaya report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for large firms buying phone systems via a partner
Avaya sells enterprise voice, collaboration and customer experience platforms, including Aura and IP Office. The site shows no prices, no trial and no self-serve sign-up, and its main phone systems run on your own premises.
Who Avaya is for
- Fits if you are a large organisation with an IT team and a phone partner
- Works for buyers who already run Avaya Aura or IP Office and want to stay on it
Who Avaya is not for
- Not for you if you want a price before you talk to anyone, as none is published
- Skip it if you want to try it first, since there is no self-serve sign-up or trial
- Too light for a small team without IT support, since Aura and IP Office are on-premises systems
- Watch out: the company aims at enterprise customers, so a small office is not who the site is written for
Why Avaya gets a 1.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo price is published; cost is quoted by Avaya or a partner, so it sits in the middle until a quote says otherwise.
- FFree plan and trialNo free plan and no trial on the site, and no self-serve sign-up either.
- CFeaturesAura, Aura Private Cloud, IP Office, Infinity and a Government Cloud cover voice and customer contact. The listing shows little beyond product names.
- DEase of useNo store rating on record. Aura and IP Office are described as on-premises systems, which need hardware or hosting planning.
- CPlatforms and integrationsListed as web only, with no integrations on record.
What these grades rest on. Graded from this listing, whose facts were read from Avaya's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/avaya#review"><img src="https://toolgpa.com/badge/avaya.svg" alt="Avaya: 1.4 GPA on ToolGPA" width="196" height="56"></a>Where Avaya stands among business phone systems
Avaya's GPA of 1.4 is higher than 0 of the 44 other business phone systems we grade, and level with 2.
It stands best on value for money (C, above 5 of 44) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 45 business phone systems we grade, cut by the letter each got. Avaya’s own letter is outlined.
- CValue for moneyAbove 5 of 44, level with 29
- FFree plan and trialAbove 0 of 44, level with 23
- CFeaturesAbove 1 of 44, level with 24
- DEase of useAbove 0 of 44, level with 3
- CPlatforms and integrationsAbove 1 of 44, level with 4
Keep Avaya, or make your own?
Keep it
To replace Avaya you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 42 of the 44 other business phone systems grade higher.
What you could not
- Phone numbers and calls carried over the phone network.
- An AI model answering your customers from your own help articles.
- Video calls.
- Chat that a whole team counts on staying up.
- AI features, unless you pay a model provider for each request yourself.
- Sharing with other people, which means accounts and invitations.
What this rests on. Avaya’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Avaya?
Avaya sells enterprise communications: Avaya Aura for on-premises voice, video and messaging, Aura Private Cloud on Microsoft Azure, IP Office for small and mid-sized businesses, and the Avaya Infinity customer experience platform. It publishes no prices, and products are bought through Avaya or its partners.
Worth knowing
- No prices are published on the site, so cost has to be quoted by Avaya or a partner.
- Aura and IP Office are described as on-premises systems, so they need hardware or hosting planning.
- The company positions itself for enterprise customers; the site shows no self-serve sign-up or free trial.
Key features
- Avaya Aura
- A private on-premises system that combines voice, video and messaging for employee and customer communications.
- Aura Private Cloud
- Aura unified communications run in a dedicated Microsoft Azure environment for each customer.
- IP Office
- An on-premises communications system aimed at small and mid-sized businesses, covering voice, video, messaging and call management.
- Avaya Infinity
- A customer experience platform that connects voice and digital channels with AI, self-service and live agents.
- Government Cloud
- A public-sector cloud for unified communications and contact center work, listed with FedRAMP Moderate and IL4 High support.
Avaya pricing
We could not confirm Avaya’s current pricing from its own site, so we are not listing plans here. See avaya.com for current prices.
Avaya alternatives
- Avaya vs Mitel
Paid
- Avaya vs RingCentral
Free trial · from $20/mo
- Avaya vs 8x8
Paid
- Avaya vs Vonage Business Communications
From $19.99/mo
Common questions
Does Avaya have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Avaya is listed for Web.
Does Avaya have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Avaya is listed for Web.
Is Avaya open source?
Avaya is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.