The Avaya Insider’s Guide
Everything we know about Avaya in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Avaya
The Insider’s Guide
Enterprise voice, collaboration and customer experience platforms
Every plan, grade, refund rule and rival among business phone systems, read from Avaya’s own pages.
Made by Avaya · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Avaya’s own pages, its app-store listings and our grades. Every fact in it is on Avaya’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.4
GPA, above 2 of the 77 other business phone systems we grade
Avaya sells enterprise communications: Avaya Aura for on-premises voice, video and messaging, Aura Private Cloud on Microsoft Azure, IP Office for small and mid-sized businesses, and the Avaya Infinity customer experience platform. It publishes no prices, and products are bought through Avaya or its partners.
To get you started, here are 7 things to know about Avaya, taken from its own pages and our grades.
The site shows no prices, no trial and no self-serve sign-up, and its main phone systems run on your own premises.
- 1
Best for large firms buying phone systems via a partner
Avaya sells enterprise voice, collaboration and customer experience platforms, including Aura and IP Office.
- 2
It runs on Web
Web.
- 3
Avaya Aura
A private on-premises system that combines voice, video and messaging for employee and customer communications.
- 4
Aura Private Cloud
Aura unified communications run in a dedicated Microsoft Azure environment for each customer.
- 5
IP Office
An on-premises communications system aimed at small and mid-sized businesses, covering voice, video, messaging and call management.
- 6
A 1.4 GPA, above 2 of 77
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Avaya you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
Avaya at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Avaya
- Category
- Business Phone Systems
- Our grade
- 1.4 GPA, weak
The report card
Best for large firms buying phone systems via a partner
Avaya sells enterprise voice, collaboration and customer experience platforms, including Aura and IP Office. The site shows no prices, no trial and no self-serve sign-up, and its main phone systems run on your own premises.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; cost is quoted by Avaya or a partner, so it sits in the middle until a quote says otherwise. |
| Free plan and trial | F | No free plan and no trial on the site, and no self-serve sign-up either. |
| Features | C | Aura, Aura Private Cloud, IP Office, Infinity and a Government Cloud cover voice and customer contact. The listing shows little beyond product names. |
| Ease of use | D | No store rating on record. Aura and IP Office are described as on-premises systems, which need hardware or hosting planning. |
| Platforms and integrations | C | Listed as web only, with no integrations on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Avaya is for
- Fits if you are a large organisation with an IT team and a phone partner
- Works for buyers who already run Avaya Aura or IP Office and want to stay on it
Who it is not for
- Not for you if you want a price before you talk to anyone, as none is published
- Skip it if you want to try it first, since there is no self-serve sign-up or trial
- Too light for a small team without IT support, since Aura and IP Office are on-premises systems
- Watch out: the company aims at enterprise customers, so a small office is not who the site is written for
Good to know
Good for
- Mid-sized and large organizations that run on-premises or private-cloud voice
- Regulated and government environments with strict voice resilience needs
- Small and mid-sized businesses wanting an on-premises system through IP Office
Worth knowing
- No prices are published on the site, so cost has to be quoted by Avaya or a partner.
- Aura and IP Office are described as on-premises systems, so they need hardware or hosting planning.
- The company positions itself for enterprise customers; the site shows no self-serve sign-up or free trial.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Avaya's current pricing could not be confirmed from its own site.
No price is published; cost is quoted by Avaya or a partner, so it sits in the middle until a quote says otherwise.
We could not confirm Avaya’s current prices from its own site, so this guide lists no plans. avaya.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Enterprise voice, collaboration and customer experience platforms. Here is what it does, as its own site describes it, and what it covers: AI features, team chat, video calls, AI support agent, business phone line.
Aura, Aura Private Cloud, IP Office, Infinity and a Government Cloud cover voice and customer contact.
- Avaya Aura
- A private on-premises system that combines voice, video and messaging for employee and customer communications.
- Aura Private Cloud
- Aura unified communications run in a dedicated Microsoft Azure environment for each customer.
- IP Office
- An on-premises communications system aimed at small and mid-sized businesses, covering voice, video, messaging and call management.
- Avaya Infinity
- A customer experience platform that connects voice and digital channels with AI, self-service and live agents.
- Government Cloud
- A public-sector cloud for unified communications and contact center work, listed with FedRAMP Moderate and IL4 High support.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Avaya is made by Avaya.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
2/77
Other business phone systems it is graded above
Avaya's GPA of 1.4 is higher than 2 of the 77 other business phone systems we grade, and level with 4.
It stands best on features (C, above 9 of 77) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 78 business phone systems we grade, cut by the letter each got. Avaya’s own letter is outlined.
- CValue for moneyAbove 7 of 77
- FFree plan and trialAbove 0 of 77
- CFeaturesAbove 9 of 77
- DEase of useAbove 0 of 77
- CPlatforms and integrationsAbove 1 of 77
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Avaya you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 71 of the 77 other business phone systems grade higher.
What you could not
- Phone numbers and calls carried over the phone network.
- An AI model answering your customers from your own help articles.
- Video calls.
- Chat that a whole team counts on staying up.
- AI features, unless you pay a model provider for each request yourself.
- Sharing with other people, which means accounts and invitations.
What this rests on. Avaya’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Mitel, RingCentral, 8x8 and Vonage Business Communications
The 4 tools Avaya is most often weighed against, with where each one differs from it.
- 1.6GPA
Mitel
Paid
Business phone systems, collaboration and contact center software.
- Avaya also covers AI support agent.
- 3.0GPA
RingCentral
Free trial · from $20/mo
Cloud phone system with texting, fax, video meetings and team chat.
- Only RingCentral lists macOS, Windows, iOS and Android apps.
- Avaya also covers AI support agent.
- RingCentral also covers transcription and business texting.
- 2.0GPA
8x8
Paid
Cloud phone system with team chat, meetings and a receptionist console.
- Only 8x8 lists macOS, Windows, iOS and Android apps.
- Avaya also covers AI support agent.
- 8x8 also covers business texting.
- 2.4GPA
Vonage Business Communications
From $19.99/mo
Business phone lines with texting, video meetings and team chat.
- Only Vonage Business Communications lists macOS, Windows, iOS and Android apps.
- Only Vonage Business Communications lists a browser extension.
- Avaya also covers AI support agent.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Avaya free?
No. Avaya is a paid product.
What platforms does Avaya work on?
Avaya is available on Web.
Does Avaya have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Avaya is listed for Web.
Does Avaya have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Avaya is listed for Web.
Is Avaya open source?
Avaya is not described as open source on its own site, as read on Nov 12, 2026.
Who makes Avaya?
Avaya is made by a company of the same name.
What are the alternatives to Avaya?
The closest alternatives to Avaya in our directory are Mitel, RingCentral, 8x8 and Vonage Business Communications.
How does Avaya compare with other business phone systems?
Avaya's GPA of 1.4 is higher than 2 of the 77 other business phone systems we grade, and level with 4.
Could I make my own version of Avaya?
To replace Avaya you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from Avaya’s own pages on Nov 12, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Avaya's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Avaya. Prices change, so check avaya.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Avaya, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/avaya
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Avaya: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/avaya
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/avaya/guide
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See our other guides
The best-graded business phone systems after Avaya, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 78 business phone systems we grade, compared
- Zadarma Insider's GuideCloud PBX and virtual numbers in 110+ countries, free to start3.2 GPA
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Avaya’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Avaya is a trademark of its owner, and this guide is not made, paid for or approved by Avaya. Prices and plans change: check avaya.com before you buy.