CRM.io vs Zoho CRM (2026): which should you pick?

Pick CRM.io if

• Fits if you used Agile CRM and want the same team's newer product
• Works for a small team that wants to start on a free plan with no card

Look elsewhere if

• Skip it if you need to know prices first, as there is no pricing page
• Watch out: telephony needs a Twilio connection and AI voice uses ElevenLabs, both with their own charges
• Not for you if you need SSO or audit logs, as they're listed for Enterprise only
• Tight if you want a long track record, since the product is new and lists few integrations

Pick Zoho CRM if

• Fits if there are three of you or fewer and 5,000 records covers your list
• Works for companies already running on other Zoho apps

Look elsewhere if

• Pricey if you pay month by month, as Standard goes from $14 to $20 and Professional from $23 to $35
• Pricey if you need territories, custom functions or customer portals, since those wait for Enterprise at $40
• Tight if you're staying free, because free stops at 3 users, 5,000 records, 1 GB and 5 workflows
• Watch out: working out which of four paid editions has the feature you need is a job in itself
• Watch out: CPQ and inventory start on Professional at $23, and prices exclude local taxes

CRM.io

• No pricing page exists; plan names, prices and the free plan's limits were not found.
• Telephony needs a Twilio connection and AI voice uses ElevenLabs, so those carry their own charges.
• SSO and audit logs are listed only for the Enterprise tier.
• The product is new, rebuilt from Agile CRM, and its site lists few integrations.

Zoho CRM

• The Free edition is limited to 3 users, 5,000 records and 5 workflow automations.
• Monthly billing costs more: Standard is $20 instead of $14 per user, and Professional $35 instead of $23.
• CPQ and inventory management start at Professional; territory management, custom functions and customer portals need Enterprise.
• Prices exclude local taxes, and the CRM Plus and Zoho One bundles are priced separately from Zoho CRM.

CRM.io

Contacts and companies

A shared contact database with smart segments, CSV import and export, social enrichment and bulk account actions.

Deals and pipelines

Multiple pipelines with custom stages, table and kanban views, lost-reason capture and bulk actions.

Tasks, cadences and calendar

Task lists, follow-up cadences and SLA reminders, with Google Calendar sync and team availability views.

Automations and marketing

Round-robin assignment, email bots and AI workflows, plus email campaigns, drips and reusable templates.

Telephony and AI voice

A browser dialer with calling campaigns through Twilio, WhatsApp and SMS, and ElevenLabs-based AI voice agents.

LinkedIn Chrome extension

A Chrome extension captures LinkedIn leads into the pipeline in one click.

Zoho CRM

Lead, contact and deal management

Leads, accounts, contacts and deals are tracked through the sales cycle. Paid editions add multiple pipelines and sales forecasting, and Enterprise adds territory management.

Workflow and process automation

Workflow and assignment rules handle routine updates, cadences run sequences of follow-ups, and Blueprint holds a team to a structured sales process.

Zia AI

Zia gives predictions and recommendations, rewrites emails and flags anomalies. The pricing page lists AI agents from Standard and an AI sales assistant from Enterprise.

Analytics and forecasting

Reports, dashboards and forecasts track sales performance, with anomaly detection on top. The Free edition is limited to standard reports.

Canvas and customization

Layouts and fields can be customized, and Canvas redesigns record pages without code. Enterprise adds custom functions, wizards and customer portals.

Mobile apps with offline mode

iPhone, iPad and Android apps can add, edit and delete records offline and sync when back online. They also include a business card scanner.

CRM.io

Pricing could not be confirmed. See crm.io.

Zoho CRM

• Free$0

  Up to 3 users and 5,000 records, with lead, contact and deal management, standard reports and the mobile apps.

• Standard$14

  per user / month, billed annually ($20 billed monthly)

  Workflows and assignment rules, cadences, reports and dashboards, sales forecasting, AI agents and self-service kiosks.

• Professional$23

  per user / month, billed annually ($35 billed monthly)

  Adds CPQ, email intelligence, process automation, widgets, inventory management and Google Ads integration.

• Enterprise$40

  per user / month, billed annually ($50 billed monthly)

  Adds the AI sales assistant, journey orchestration, territory management, custom functions, wizards and customer portals.

• Ultimate$52

  per user / month, billed annually ($65 billed monthly)

  Higher feature limits, custom AI and ML models, data preparation, and consulting and migration assistance.

CRM.io

No public discounts listed.

Zoho CRM

• Annual discount

  Save up to 34% with yearly billing

  Zoho's pricing page says yearly plans save up to 34%. Standard is $14 per user a month billed annually versus $20 monthly, and Professional is $23 versus $35.

• By country

  Lower price shown to buyers in India

  On October 9, 2026 Zoho's pricing page showed Standard at ₹800 per user / month to a visitor in India, where the US dollar price is $14 billed annually. A Starter edition priced in rupees is listed too.