Freshservice vs Ravenna (2026): which should you pick?
As of Nov 13, 2026, Freshservice grades higher than Ravenna: 2.4 against 1.8 out of 4.0.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Oct 18, 2026 and Nov 13, 2026 by ToolGPA
Freshservice grades higher on the free plan and ease of use. They get the same grade on value for money, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Freshservice
IT service desk for employee requests, assets and changes
Which one is for you
Pick Freshservice if
- Fits if your IT team handles staff requests like password resets and drive access
- Works for IT teams that track laptops and software licenses alongside the tickets
Look elsewhere if
- Skip it if you're answering customers rather than staff, which is what Freshdesk is for
- Pricey if you need change, problem or release management, which start on Pro at $99 an agent a month billed yearly
- Tight if you lean on automations: actions in other apps cap at 1,000 a month on Starter, and more cost $250 per 1,000
- Watch out: the service catalog and SLAs need Growth at $49, and Copilot AI is $29 an agent on top from Pro
- Watch out: there's no free plan after the 14-day trial, and Enterprise is priced only through sales
Pick Ravenna if
- Fits if your team already asks for help in Slack or Teams
- Works for internal support teams that want tickets handled in chat
Look elsewhere if
- Skip it if you want a price, as the site has no pricing page
- Not for you if you want a free way to try it, since only a demo is offered
- Too light outside chat tools: no standalone mobile or desktop app is described
- Watch out: SOC 2, HIPAA and GDPR are vendor-stated badges
How we grade them
| 2.4GPAFreshserviceFair | 1.8GPARavennaWeak | |
|---|---|---|
| Value for money | CGraded against its own alternatives, as it's an IT desk for staff. Starter is $19 an agent a month billed yearly ($29 monthly), level with Freshdesk and Zendesk. But a service catalog and SLAs need Growth at $49, and change and problem management need Pro at $99. | CNo prices are published and there is no pricing page, so it sits in the middle by default. |
| Free plan and trial | CNo free plan, but a 14-day free trial with every feature switched on. That's long enough to put a week of real IT requests through it. | FNo free plan or trial is listed. The site offers a demo. |
| Features | CIt does the IT desk job fully: tickets from email, chat, a portal or Teams and Slack, asset tracking, on-call, and problem, change and release management on Pro. But it's built for your own staff rather than customers, which is a different job from this category's. | CAgents in team chat, a visual workflow builder, service desk, CoPilot and analytics dashboards. |
| Ease of use | B4.54 from 2,440 App Store ratings. Expect some setting up, though: portals, service catalogs, approvals and asset records all need building before IT runs on it. | CNo store rating on record. Agents and workflows have to be built and connected. |
| Platforms and integrations | BWeb, iPhone and Android, with Microsoft Teams, Slack, Jira, TeamViewer, Azure AD and SecPod. There's no desktop app, which keeps it off an A. | BSlack and Microsoft Teams, with Mattermost, Zoom, Twilio and SendGrid listed. No standalone mobile or desktop app. |
| Best for | IT teams handling their own staff's requests | AI help desk that lives in Slack and Teams |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Freshservice and Ravenna. How we grade
Where they differ
- Freshservice also covers help center and AI support agent.
- Ravenna also covers AI agents and dashboards.
At a glance
| Freshservice | Ravenna | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $19 per agent / month, billed annually ($29 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial with access to every Freshservice feature | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Freshworks Inc. | Ravenna |
| Price read from | freshworks.com | Not confirmed |
| Checked | Nov 2, 2026 | Nov 13, 2026 |
Worth knowing
Freshservice
- It is an IT service desk for a company's own staff, narrower than the customer help desks here; Freshworks sells Freshdesk for customer support.
- There is no free plan: a 14-day trial, then Starter at $19 per agent / month billed annually. Enterprise is priced through sales.
- Problem, change and release management start on Pro at $99 per agent / month billed annually; Freddy AI Copilot is $29 per agent / month on top.
- Orchestration past the monthly allowance costs $250 per 1,000 actions. Occasional agents use Day Passes from $3 after 3 free ones.
Ravenna
- No prices are published; the site offers a demo and an info request, and has no pricing page.
- It runs inside Slack and Microsoft Teams; the pages read describe no standalone mobile or desktop app.
- The site lists SOC 2, HIPAA and GDPR as vendor-stated compliance badges.
Key features
Freshservice
- Incident and request tickets
- Employees raise issues by email, phone, chat, a portal widget or a ServiceBot in Microsoft Teams and Slack, and agents work them as tickets.
- Service catalog and portal
- From Growth, a shopping-style catalog for requests such as hardware or access. Starter and Growth have one support portal; Pro and Enterprise up to 50.
- ITIL processes
- Pro adds problem, change, release and major-incident management, with a change advisory board, change calendars and service health monitoring.
- IT asset management
- A configuration database tracks hardware and software, licensed in asset units sold in packs of 500. The mobile app adds assets by scanning barcodes and QR codes.
- Workflow automation
- A drag-and-drop Workflow Automator with multi-step approvals. Actions in other apps are capped from 1,000 a month on Starter to 20,000 on Enterprise.
- Freddy AI
- Copilot drafts replies, ticket summaries and help articles for $29 per agent a month on Pro and Enterprise; Enterprise includes the Freddy AI Agent for chat.
Ravenna
- Agents in team chat
- Agents answer common questions from existing knowledge and handle routine requests in Slack and Microsoft Teams, guided by natural-language instructions.
- Visual workflow builder
- Deterministic workflows on a visual canvas for tasks such as software access requests, onboarding and offboarding, and hardware requests.
- Service desk
- Forms, statuses, assignees, approvers, tasks, categories, SLAs and CSAT, with separate workspaces for IT, HR, finance, legal and other teams.
- CoPilot
- An assistant for support staff that draws on tickets, knowledge, workflows, systems and people.
- Analytics dashboards
- Dashboards that track service desk performance over time and tie it to business outcomes.
Plans
Freshservice
Starter$19
per agent / month, billed annually ($29 billed monthly)
Incident, knowledge and task management, one support portal, a ServiceBot in Teams and Slack, and 1,000 orchestration actions a month.
Growth$49
per agent / month, billed annually ($59 billed monthly)
Adds a service catalog, SLA policies, MSP mode for several clients, on-call and cloud management, time tracking and 2,000 orchestration actions.
Pro$99
per agent / month, billed annually ($119 billed monthly)
Adds problem, change, release and major-incident management, workload management, employee journeys, a status page and up to 50 portals.
EnterpriseCustom
Sold through sales. Adds a sandbox, audit logs, Freddy AI Insights and the Freddy AI Agent with 1,200 sessions per license a year.
Ravenna
Pricing could not be confirmed. See ravenna.ai.
Ways to pay less
Freshservice
- Annual discount
Lower per-agent price with annual billing
The pricing page lists Starter at $19 per agent a month billed annually against $29 monthly, Growth at $49 against $59 and Pro at $99 against $119.
Ravenna
No public discounts listed.
Common questions
Which is cheaper, Freshservice or Ravenna?
As of Nov 13, 2026, Freshservice starts at $19 per agent / month, billed annually ($29 billed monthly), and Ravenna has no price we could confirm.
Which has a free plan, Freshservice or Ravenna?
As of Nov 13, 2026, neither Freshservice nor Ravenna has a free plan. Freshservice has a free trial.
Which platforms do Freshservice and Ravenna run on?
As of Nov 13, 2026, only Freshservice lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.