Deskpro vs Freshservice
We give Deskpro a 1.8 GPA and Freshservice a 2.4, out of 4.0. Deskpro grades higher on features. Freshservice grades higher on value for money, the free plan and ease of use. They get the same grade on platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Freshservice
IT service desk for employee requests, assets and changes
How we grade them
| 1.8GPADeskproWeak | 2.4GPAFreshserviceFair | |
|---|---|---|
| Value for money | DTeam is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. | CGraded against its own alternatives, as it's an IT desk for staff. Starter is $19 an agent a month billed yearly ($29 monthly), level with Freshdesk and Zendesk. But a service catalog and SLAs need Growth at $49, and change and problem management need Pro at $99. |
| Free plan and trial | FNothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. | CNo free plan, but a 14-day free trial with every feature switched on. That's long enough to put a week of real IT requests through it. |
| Features | BTickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. | CIt does the IT desk job fully: tickets from email, chat, a portal or Teams and Slack, asset tracking, on-call, and problem, change and release management on Pro. But it's built for your own staff rather than customers, which is a different job from this category's. |
| Ease of use | CNo store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. | B4.54 from 2,440 App Store ratings. Expect some setting up, though: portals, service catalogs, approvals and asset records all need building before IT runs on it. |
| Platforms and integrations | BWeb, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. | BWeb, iPhone and Android, with Microsoft Teams, Slack, Jira, TeamViewer, Azure AD and SecPod. There's no desktop app, which keeps it off an A. |
| Best for | teams that must host support data themselves | IT teams handling their own staff's requests |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Deskpro and Freshservice. How we grade
Price against what you get
Deskpro starts at $39 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Freshservice starts at $19 a month for each person and scores 2.7.
They score the same, and Freshservice starts $20 a month lower. Of the other help desk and live chat tools on the chart, 3 score higher than Deskpro for less, and 1 scores higher than Freshservice for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents). Freshservice starts at $19 per agent / month, billed annually ($29 billed monthly).
- Deskpro is self-hostable, according to its own site.
- Deskpro also covers live chat.
- Freshservice also covers workflow automation.
At a glance
| Deskpro | Freshservice | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $39 per agent / month, billed annually (minimum 5 agents) | $19 per agent / month, billed annually ($29 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | 14-day free trial with access to every Freshservice feature |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Deskpro Inc. | Freshworks Inc. |
| Price read from | deskpro.com | freshworks.com |
| Checked | Oct 17, 2026 | Oct 18, 2026 |
Who each one suits
Deskpro
- Organizations that must keep support data on their own servers
- Public sector, healthcare and education support teams
- IT and HR service desks as well as customer support
Freshservice
- IT teams handling employee incidents, requests and changes
- Companies that want ITIL processes and asset tracking in one tool
- Service providers running IT support for several client companies
Worth knowing
Deskpro
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
Freshservice
- It is an IT service desk for a company's own staff, narrower than the customer help desks here; Freshworks sells Freshdesk for customer support.
- There is no free plan: a 14-day trial, then Starter at $19 per agent / month billed annually. Enterprise is priced through sales.
- Problem, change and release management start on Pro at $99 per agent / month billed annually; Freddy AI Copilot is $29 per agent / month on top.
- Orchestration past the monthly allowance costs $250 per 1,000 actions. Occasional agents use Day Passes from $3 after 3 free ones.
Key features
Deskpro
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
Freshservice
- Incident and request tickets
- Employees raise issues by email, phone, chat, a portal widget or a ServiceBot in Microsoft Teams and Slack, and agents work them as tickets.
- Service catalog and portal
- From Growth, a shopping-style catalog for requests such as hardware or access. Starter and Growth have one support portal; Pro and Enterprise up to 50.
- ITIL processes
- Pro adds problem, change, release and major-incident management, with a change advisory board, change calendars and service health monitoring.
- IT asset management
- A configuration database tracks hardware and software, licensed in asset units sold in packs of 500. The mobile app adds assets by scanning barcodes and QR codes.
- Workflow automation
- A drag-and-drop Workflow Automator with multi-step approvals. Actions in other apps are capped from 1,000 a month on Starter to 20,000 on Enterprise.
- Freddy AI
- Copilot drafts replies, ticket summaries and help articles for $29 per agent a month on Pro and Enterprise; Enterprise includes the Freddy AI Agent for chat.
Plans
Deskpro
Team$39
per agent / month, billed annually
Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports.
Professional$59
per agent / month, billed annually
Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync.
Enterprise$99
per agent / month, billed annually
Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager.
Deskpro PrivateCustom
Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request.
Freshservice
Starter$19
per agent / month, billed annually ($29 billed monthly)
Incident, knowledge and task management, one support portal, a ServiceBot in Teams and Slack, and 1,000 orchestration actions a month.
Growth$49
per agent / month, billed annually ($59 billed monthly)
Adds a service catalog, SLA policies, MSP mode for several clients, on-call and cloud management, time tracking and 2,000 orchestration actions.
Pro$99
per agent / month, billed annually ($119 billed monthly)
Adds problem, change, release and major-incident management, workload management, employee journeys, a status page and up to 50 portals.
EnterpriseCustom
Sold through sales. Adds a sandbox, audit logs, Freddy AI Insights and the Freddy AI Agent with 1,200 sessions per license a year.
Ways to pay less
Deskpro
- Nonprofit
Non-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
Freshservice
- Annual discount
Lower per-agent price with annual billing
The pricing page lists Starter at $19 per agent a month billed annually against $29 monthly, Growth at $49 against $59 and Pro at $99 against $119.
