Ravenna review (2026): is it worth it?
AI service desk for IT, HR and ops inside Slack and Teams
Black Friday: is there a Ravenna sale?
Ravenna report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for AI help desk that lives in Slack and Teams
Ravenna puts AI agents and a service desk inside Slack and Microsoft Teams, with a workflow builder and analytics. There is no pricing page, only a demo or an info request. It has no app of its own.
Who Ravenna is for
- Fits if your team already asks for help in Slack or Teams
- Works for internal support teams that want tickets handled in chat
Who Ravenna is not for
- Skip it if you want a price, as the site has no pricing page
- Not for you if you want a free way to try it, since only a demo is offered
- Too light outside chat tools: no standalone mobile or desktop app is described
- Watch out: SOC 2, HIPAA and GDPR are vendor-stated badges
Why Ravenna gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo prices are published and there is no pricing page, so it sits in the middle by default.
- FFree plan and trialNo free plan or trial is listed. The site offers a demo.
- CFeaturesAgents in team chat, a visual workflow builder, service desk, CoPilot and analytics dashboards.
- CEase of useNo store rating on record. Agents and workflows have to be built and connected.
- BPlatforms and integrationsSlack and Microsoft Teams, with Mattermost, Zoom, Twilio and SendGrid listed. No standalone mobile or desktop app.
What these grades rest on. Graded from this listing, whose facts were read from Ravenna's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/ravenna#review"><img src="https://toolgpa.com/badge/ravenna.svg" alt="Ravenna: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Ravenna stands among AI agents
Ravenna's GPA of 1.8 is higher than 30 of the 178 other AI agents we grade, and level with 33.
It stands best on platforms and integrations (B, above 47 of 178) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 179 AI agents we grade, cut by the letter each got. Ravenna’s own letter is outlined.
- CValue for moneyAbove 28 of 178, level with 106
- FFree plan and trialAbove 0 of 178, level with 54
- CFeaturesAbove 2 of 178, level with 130
- CEase of useAbove 36 of 178, level with 132
- BPlatforms and integrationsAbove 47 of 178, level with 121
Keep Ravenna, or make your own?
Keep it
To replace Ravenna you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 115 of the 178 other AI agents grade higher.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
- Connections that pull numbers from dozens of other services.
What this rests on. Ravenna’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Ravenna?
Ravenna is an AI service desk that takes employee requests for IT, HR, finance and other teams inside Slack and Microsoft Teams. It combines agents that answer common questions, a visual workflow builder, ticket tracking with SLAs and CSAT, and analytics dashboards.
Worth knowing
- No prices are published; the site offers a demo and an info request, and has no pricing page.
- It runs inside Slack and Microsoft Teams; the pages read describe no standalone mobile or desktop app.
- The site lists SOC 2, HIPAA and GDPR as vendor-stated compliance badges.
Key features
- Agents in team chat
- Agents answer common questions from existing knowledge and handle routine requests in Slack and Microsoft Teams, guided by natural-language instructions.
- Visual workflow builder
- Deterministic workflows on a visual canvas for tasks such as software access requests, onboarding and offboarding, and hardware requests.
- Service desk
- Forms, statuses, assignees, approvers, tasks, categories, SLAs and CSAT, with separate workspaces for IT, HR, finance, legal and other teams.
- CoPilot
- An assistant for support staff that draws on tickets, knowledge, workflows, systems and people.
- Analytics dashboards
- Dashboards that track service desk performance over time and tie it to business outcomes.
Ravenna pricing
We could not confirm Ravenna’s current pricing from its own site, so we are not listing plans here. See ravenna.ai for current prices.
Works with
- Slack
- Microsoft Teams
- Mattermost
- Zoom
- Twilio
- SendGrid
Ravenna alternatives
- Ravenna vs Freshservice
Free trial · from $19/mo
- Ravenna vs Zendesk
Free trial · from $19/mo
Common questions
Does Ravenna have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Ravenna is listed for Web.
Does Ravenna have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Ravenna is listed for Web.
Is Ravenna open source?
Ravenna is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.