The Ravenna Insider’s Guide
Everything we know about Ravenna in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Ravenna
The Insider’s Guide
AI service desk for IT, HR and ops inside Slack and Teams
Every plan, grade, refund rule and rival among AI agents, read from Ravenna’s own pages.
Made by Ravenna · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Ravenna’s own pages, its app-store listings and our grades. Every fact in it is on Ravenna’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 30 of the 178 other AI agents we grade
Ravenna is an AI service desk that takes employee requests for IT, HR, finance and other teams inside Slack and Microsoft Teams. It combines agents that answer common questions, a visual workflow builder, ticket tracking with SLAs and CSAT, and analytics dashboards.
To get you started, here are 7 things to know about Ravenna, taken from its own pages and our grades.
There is no pricing page, only a demo or an info request.
- 1
Best for AI help desk that lives in Slack and Teams
Ravenna puts AI agents and a service desk inside Slack and Microsoft Teams, with a workflow builder and analytics.
- 2
It runs on Web
Web.
- 3
Agents in team chat
Agents answer common questions from existing knowledge and handle routine requests in Slack and Microsoft Teams, guided by natural-language instructions.
- 4
Visual workflow builder
Deterministic workflows on a visual canvas for tasks such as software access requests, onboarding and offboarding, and hardware requests.
- 5
Service desk
Forms, statuses, assignees, approvers, tasks, categories, SLAs and CSAT, with separate workspaces for IT, HR, finance, legal and other teams.
- 6
A 1.8 GPA, above 30 of 178
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Ravenna you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Ravenna at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Ravenna
- Category
- AI Agents
- Our grade
- 1.8 GPA, weak
The report card
Best for AI help desk that lives in Slack and Teams
Ravenna puts AI agents and a service desk inside Slack and Microsoft Teams, with a workflow builder and analytics. There is no pricing page, only a demo or an info request. It has no app of its own.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No prices are published and there is no pricing page, so it sits in the middle by default. |
| Free plan and trial | F | No free plan or trial is listed. The site offers a demo. |
| Features | C | Agents in team chat, a visual workflow builder, service desk, CoPilot and analytics dashboards. |
| Ease of use | C | No store rating on record. Agents and workflows have to be built and connected. |
| Platforms and integrations | B | Slack and Microsoft Teams, with Mattermost, Zoom, Twilio and SendGrid listed. No standalone mobile or desktop app. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Ravenna is for
- Fits if your team already asks for help in Slack or Teams
- Works for internal support teams that want tickets handled in chat
Who it is not for
- Skip it if you want a price, as the site has no pricing page
- Not for you if you want a free way to try it, since only a demo is offered
- Too light outside chat tools: no standalone mobile or desktop app is described
- Watch out: SOC 2, HIPAA and GDPR are vendor-stated badges
Good to know
Good for
- IT and operations teams that already work in Slack or Teams
- Companies running one service desk for IT, HR and finance
- Teams automating access, onboarding and device requests
Worth knowing
- No prices are published; the site offers a demo and an info request, and has no pricing page.
- It runs inside Slack and Microsoft Teams; the pages read describe no standalone mobile or desktop app.
- The site lists SOC 2, HIPAA and GDPR as vendor-stated compliance badges.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Ravenna's current pricing could not be confirmed from its own site.
No prices are published and there is no pricing page, so it sits in the middle by default.
We could not confirm Ravenna’s current prices from its own site, so this guide lists no plans. ravenna.ai has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI service desk for IT, HR and ops inside Slack and Teams. Here is what it does, as its own site describes it, and what it covers: workflow automation, AI agents, help desk, dashboards.
Agents in team chat, a visual workflow builder, service desk, CoPilot and analytics dashboards.
- Agents in team chat
- Agents answer common questions from existing knowledge and handle routine requests in Slack and Microsoft Teams, guided by natural-language instructions.
- Visual workflow builder
- Deterministic workflows on a visual canvas for tasks such as software access requests, onboarding and offboarding, and hardware requests.
- Service desk
- Forms, statuses, assignees, approvers, tasks, categories, SLAs and CSAT, with separate workspaces for IT, HR, finance, legal and other teams.
- CoPilot
- An assistant for support staff that draws on tickets, knowledge, workflows, systems and people.
- Analytics dashboards
- Dashboards that track service desk performance over time and tie it to business outcomes.
Where it runs
- Web
What it works with
- Slack
- Microsoft Teams
- Mattermost
- Zoom
- Twilio
- SendGrid
Ravenna is made by Ravenna.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
30/178
Other AI agents it is graded above
Ravenna's GPA of 1.8 is higher than 30 of the 178 other AI agents we grade, and level with 33.
It stands best on platforms and integrations (B, above 47 of 178) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 179 AI agents we grade, cut by the letter each got. Ravenna’s own letter is outlined.
- CValue for moneyAbove 28 of 178
- FFree plan and trialAbove 0 of 178
- CFeaturesAbove 2 of 178
- CEase of useAbove 36 of 178
- BPlatforms and integrationsAbove 47 of 178
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Ravenna you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 115 of the 178 other AI agents grade higher.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
- Connections that pull numbers from dozens of other services.
What this rests on. Ravenna’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Moveworks, Aisera, Freshservice, Zendesk and Forethought
The 5 tools Ravenna is most often weighed against, with where each one differs from it.
- 2.0GPA
Moveworks
Paid
Employee-facing AI assistant for IT, HR and finance requests.
- Ravenna also covers help desk and dashboards.
- Moveworks also covers chat assistant and AI search.
- 1.6GPA
Aisera
Paid
AI service desk and IT operations agents for the enterprise.
- Ravenna also covers dashboards.
- Aisera also covers chatbots.
- 2.4GPA
Freshservice
Free trial · from $19/mo
IT service desk for employee requests, assets and changes.
- Only Freshservice lists iOS and Android apps.
- Ravenna also covers AI agents and dashboards.
- Freshservice also covers help center and AI support agent.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Zendesk lists iOS and Android apps.
- Ravenna also covers workflow automation, AI agents and dashboards.
- Zendesk also covers reports, live chat, help center and AI support agent.
- 1.4GPA
Forethought
Paid
Enterprise AI agents for support, sold by quote and joining Zendesk.
- Ravenna also covers workflow automation, AI agents and dashboards.
- Forethought also covers reports, AI support agent and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Ravenna free?
No. Ravenna is a paid product.
What platforms does Ravenna work on?
Ravenna is available on Web.
Does Ravenna have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Ravenna is listed for Web.
Does Ravenna have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Ravenna is listed for Web.
Is Ravenna open source?
Ravenna is not described as open source on its own site, as read on Nov 13, 2026.
What does Ravenna integrate with?
Ravenna's listing names Slack, Microsoft Teams, Mattermost, Zoom, Twilio and SendGrid.
Who makes Ravenna?
Ravenna is made by a company of the same name.
What are the alternatives to Ravenna?
The closest alternatives to Ravenna in our directory are Moveworks, Aisera, Freshservice, Zendesk and Forethought.
How does Ravenna compare with other AI agents?
Ravenna's GPA of 1.8 is higher than 30 of the 178 other AI agents we grade, and level with 33.
Could I make my own version of Ravenna?
To replace Ravenna you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Ravenna’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Ravenna's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Ravenna. Prices change, so check ravenna.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Ravenna, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/ravenna
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Ravenna: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/ravenna
Know someone choosing between AI agents?
Send them this guide: toolgpa.com/tools/ravenna/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
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- Manus Insider's GuideGeneral AI agent for research, slides, websites and browser tasks3.2 GPA
- OpenClaw Insider's GuideOpen-source personal AI agent you run yourself and message in chat3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Ravenna’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Ravenna is a trademark of its owner, and this guide is not made, paid for or approved by Ravenna. Prices and plans change: check ravenna.ai before you buy.