Fullstory vs LiveSession (2026): which should you pick?
As of Nov 12, 2026, Fullstory grades higher than LiveSession: 3.0 against 2.2 out of 4.0.
Checked Oct 18, 2026 and Nov 12, 2026 · graded Oct 18, 2026 and Nov 12, 2026 by ToolGPA
Fullstory grades higher on value for money, the free plan and features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Fullstory
Session replay and behavior analytics for websites and apps
LiveSession
Session replay, heatmaps and product analytics for web apps
Which one is for you
Pick Fullstory if
- Fits if support needs to see what a customer saw before they wrote in
- Works for teams hunting for friction in a checkout or sign-up flow
Look elsewhere if
- Skip it if you want a price list, as every paid plan is quoted
- Tight if you stay free and more than 10 people need access, or you pass 30,000 sessions a month
- Not for you if you need app replays or in-app surveys without buying an add-on
- Watch out: the free plan leaves out dashboards and StoryAI
- Pricey if you want data in BigQuery, Redshift or Snowflake, which needs a paid warehouse add-on
Pick LiveSession if
- Fits if you want to watch real sessions on a site with under 1,000 visits a month
- Works for support teams that want replays inside Intercom or Zendesk
Look elsewhere if
- Tight if you're staying free: 1,000 sessions a month and 1 month of data
- Too light for dashboards, custom events or Slack alerts on Basic, as those are Pro
- Pricey if your traffic grows, because the price follows recorded sessions up to 150,000 a month
- Watch out: the listed prices are the annually billed ones
How we grade them
| 3.0GPAFullstoryVery good | 2.2GPALiveSessionFair | |
|---|---|---|
| Value for money | AGraded against LogRocket and Contentsquare. A site with 10,000 visitors a month fits in the free plan's 30,000 sessions, so the figure is $0, with 12 months of data and 10 users. Paid plans are all quoted by sales. | C$54 a month for 5,000 sessions on Basic, billed annually. That sits in the middle of what analytics tools charge, and Pro is $83 for 10,000. |
| Free plan and trial | BFullstoryFree needs no card: 30,000 sessions a month, 12 months of data, replays, basic analytics and debugging for up to 10 users. Dashboards and StoryAI aren't included, and there's no free way past 30,000. | CFree plan with 1,000 sessions a month, 3 team members and 2 projects. Data is kept for 1 month, so a normal site hits the limit quickly. |
| Features | BReplays with developer tools, heatmaps, rage-click signals, funnels, journeys and retention, all from automatic capture, with sensitive data left out by default. That's the whole replay and analytics job. Mobile capture and in-app surveys are add-ons on paid plans. | CSession replay, heatmaps, clickmaps and funnels. Dashboards, custom events and Slack alerts are missing from Basic. |
| Ease of use | CNo rating on record. Capture is automatic once the snippet's in, but there's a lot of platform behind the replays: segments, funnels and journeys take some learning. | CNo store rating on record. You add a tracking script and set up projects and funnels yourself. |
| Platforms and integrations | BWeb only, no desktop or phone app of its own. It connects to Google Analytics, Shopify, Salesforce, Zendesk, Intercom, Jira, Slack and Twilio Segment, with warehouse sync as a paid add-on. | BWeb only, but it links to Intercom, Zendesk, LiveChat, Sentry, Shopify, Zapier, Segment and Slack. |
| Best for | seeing exactly what a user did | session replay for small sites |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Fullstory and LiveSession. How we grade
Where they differ
- Fullstory also covers surveys.
- LiveSession also covers reports.
At a glance
| Fullstory | LiveSession | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | Not published | $54 per month for 5,000 sessions, billed annually |
| Free plan | FullstoryFree: 30,000 sessions a month, 12 months of data, session replay, basic analytics and debugging tools for up to 10 users. No credit card needed. | 1,000 sessions a month, 3 team members and 2 projects, with session replay, heatmaps and funnels. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Fullstory, Inc. | LiveSession Sp. z o.o. |
| Price read from | fullstory.com | livesession.io |
| Checked | Oct 18, 2026 | Nov 12, 2026 |
Worth knowing
Fullstory
- No paid prices are published: Business, Advanced and Enterprise are all quoted through sales.
- Mobile app capture and in-app guides and surveys are add-ons on every paid plan.
- The free plan stops at 30,000 sessions a month and 10 users, and leaves out dashboards and StoryAI.
- Syncing data to BigQuery, Redshift or Snowflake needs the Anywhere: Warehouse add-on, sold for Business, Advanced and Enterprise.
LiveSession
- The free plan stops at 1,000 sessions a month and keeps data for 1 month.
- Pricing follows recorded sessions; Basic runs up to 15,000 and Pro up to 150,000 per month.
- Pro features such as dashboards, custom events and Slack alerts are not on Basic.
- Monthly billing is offered on Free, Basic and Pro; the listed prices are the annually billed ones.
Key features
Fullstory
- Session replay
- Replays of real visits with developer tools, live session viewing, tabbed browsing and notes, so support and product teams can see what a user saw.
- Heatmaps and frustration signals
- Click, scroll and conversion maps, plus sentiment signals such as rage clicks that point to broken or confusing parts of a page.
- Product analytics
- Funnels, page flows, user segments, retention and journeys built from automatically captured data, with retroactive history.
- Privacy controls
- Sensitive data is excluded by default and masked in the browser, with consent-based recording, user deletion and IP or location restrictions.
- StoryAI and add-ons
- StoryAI adds session summaries and a set of AI agents; mobile capture, in-app guides and surveys, and multi-org management are sold as add-ons.
LiveSession
- Session replay
- Recordings of mouse movement, clicks and scrolling, with filters, tags, rage and error click flags, and skip-inactivity playback.
- Heatmaps and clickmaps
- Heatmaps and clickmaps show where visitors click and scroll. They are included on every plan, including the free one.
- Funnels, metrics and dashboards
- Funnels track drop-off between steps. The free plan allows 1 funnel and Basic allows 2; metrics and dashboards open up on Pro.
- Developer tools
- Console logs, network requests and errors attached to each session, for debugging. Listed as a core feature on all plans.
- Integrations for support
- Replays can be linked from Intercom, Zendesk, LiveChat and Sentry, and sent to tools like Google Analytics and Segment.
- Privacy controls
- Content masking hides sensitive page elements from recordings. The vendor states GDPR and CCPA compliance.
Plans
Fullstory
FullstoryFree$0
30,000 sessions a month, 12 months of data and up to 10 users. Dashboards and StoryAI need a paid plan.
BusinessCustom
Sold through sales: for companies that want product analytics alongside session replay, heatmaps and dashboards.
AdvancedCustom
Sold through sales: for larger organizations tracking trends and improving funnels at scale. Marked as the popular plan.
EnterpriseCustom
Sold through sales: for data science and analytics teams that use behavioral data in predictive models or AI projects.
LiveSession
Free$0
1,000 sessions a month with 1 month of data retention, session replay, heatmaps, funnels, filters and segments.
Basic$54
per month for 5,000 sessions, billed annually
Scales up to 15,000 sessions. Unlimited projects and members, session sharing and segment notifications. Price rises with sessions.
Pro$83
per month for 10,000 sessions, billed annually
Scales up to 150,000 sessions. Adds dashboards and metrics, developer tools, Slack alerts, user identification and custom events.
EnterpriseCustom
From 100,000 sessions, with custom retention up to 12 months, custom paperwork, product training and priority support.
Ways to pay less
Fullstory
No public discounts listed.
LiveSession
- Startups
50% off the first year for startups
The startup program page lists a 50% first-year discount for companies less than 2 years old, by application.
Common questions
Which is cheaper, Fullstory or LiveSession?
As of Nov 12, 2026, Fullstory publishes no starting price, and LiveSession starts at $54 per month for 5,000 sessions, billed annually.
Which has a free plan, Fullstory or LiveSession?
As of Nov 12, 2026, both Fullstory and LiveSession have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.