Glassbox vs LogRocket (2026): which should you pick?

Pick Glassbox if

• Fits if you run a large site or app and want replay and journey analysis
• Works for teams that need on-premise or hybrid hosting

Look elsewhere if

• Not for you if you run a small site, since there's no self-serve or free option
• Skip it if you need a price up front: none is published
• Watch out: the three packages differ in sampling, retention and modules
• Watch out: compliance features are sold as add-ons

Pick LogRocket if

• Fits if your engineers keep failing to reproduce bugs that users report
• Works for support teams whose tickets need the logs and network calls behind them

Look elsewhere if

• Pricey if you just want replays, at $83 a month for 10,000 sessions on yearly billing
• Tight if you stay free, with 1,000 sessions a month
• Skip it if you're a marketer who wants heatmaps without the developer tools
• Watch out: Core stops below 100,000 sessions, where Pro is $717 a month, and seats and add-ons change the final price
• Watch out: the calculator shows yearly figures, but the FAQ says billing is monthly unless you arrange yearly with sales

Glassbox

• No prices are published; cost is set by package, data retention period and session volume.
• Three packages (Production Operation, Marketing/Business, Product) differ in sampling, retention and modules.
• It is sold through sales, with cloud, hybrid and on-premise options listed by the vendor.
• Aimed at enterprises, so small sites have no self-serve or free option.

LogRocket

• Prices on the calculator are annual figures shown per month; the page says the final price also depends on seats, retention length and add-ons.
• Core is sold only below 100,000 sessions a month; above that Pro is required, and from 4 million sessions Enterprise.
• Galileo AI features, role-based access and audit logs need Pro; streaming data export and self-hosting need Enterprise.
• Billing is monthly by default, according to the FAQ; annual pre-payment at a discount is arranged through sales.

Glassbox

Session replay

Replays of web and mobile sessions. The Production Operation package records 100% of sessions; the other two packages record 10%.

Customer journey analytics

Journey maps, funnel analysis and struggle and error analysis to find where users run into friction.

Mobile app analytics

Session capture and analytics for native mobile apps as well as websites.

Insights Assistant

An AI assistant for asking questions of session and journey data, alongside AI-based alerts on struggles.

Interaction maps and heatmaps

On-page engagement maps showing where users click and scroll.

Compliance add-ons

Add-on solutions for financial organizations cover fraud, accessibility and call center, with digital record keeping.

LogRocket

Session replay with technical context

Each replay shows the console logs, network requests and errors from that session, for web and mobile apps.

Error and performance monitoring

Unlimited error events on every plan, with frontend performance monitoring and alerts tied back to the sessions affected.

Product analytics

Conversion funnels, path analysis, and click, heat and rage-click maps, with unlimited analytics events on every plan.

Galileo AI

On Pro: AI summaries of sessions, issues and funnels, heatmap insights, anomaly detection and a chat that answers questions about your product.

Conditional recording

From 250,000 sessions you can record only sessions that match set conditions: at 250,000, about 40% captured costs $717 a month instead of $1,004.

Self-hosted deployment

Enterprise customers can run LogRocket on their own infrastructure so data stays inside their network.

Glassbox

Pricing could not be confirmed. See glassbox.com.

LogRocket

• Free$0

  Up to 1,000 sessions a month, free forever.

• Core$83

  per month for 10,000 sessions, billed annually

  Replay with unlimited analytics, errors and logs, heatmaps, funnels, SSO and surveys. Under 100K sessions only; $333 a month at 50,000.

• Pro$292

  per month for 10,000 sessions, billed annually

  Adds Galileo AI summaries and issue detection, RBAC and audit logs, 500 API credits. The only plan from 100K sessions: $717 a month there.

• EnterpriseCustom

  Sold through sales, for 4M+ sessions: unlimited seats, streaming data export, enterprise support and a self-hosted option.

Glassbox

No public discounts listed.

LogRocket

• Other savings

  Discounts for startups, nonprofits and students

  The pricing page lists startups under $50M in funding, nonprofits, open-source projects, students, bulk volume and multi-year contracts as cases that usually get a discount through sales.